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Howdens - Ashford Reviews 

100
TrustScore 4.5 out of 5

4.4

Unit 6, Brunswick Industrial Estate, Brunswick Road, TN23 1ED Kent, South East, GB


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Rated 5 out of 5 stars

We needed a replacement part so went to the Ashford branch. We had trouble sourcing it but Eddie knew immediately which part it was and managed to locate one out the back straight away. Brilliant fi... See more

Company replied

Rated 5 out of 5 stars

Opening account was handled very efficiently and placing first order was easy followed by speedy delivery. Staff at every stage delightful.

Company replied

Rated 5 out of 5 stars

After being let down by a previous Non Howdens Company Lisa took up the gauntlet and had a kitchen designed for us within hours and it was delivered within a few weeks. Any issues we had were dealt w... See more

Company replied

Rated 5 out of 5 stars

Natalie in the Ashford Branch was incredibly helpful, guiding us with the plans for a new kitchen. A home visit allowed us to talk through options and designs and Natalie was then very professional i... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 6, Brunswick Industrial Estate, Brunswick Road, TN23 1ED, Kent, South East, United Kingdom

  • 01233 611 463

4.4

Excellent

TrustScore 4.5 out of 5

100 reviews

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4.4

All reviews

(100)

9,153 reviews in the last 12 months

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Rated 5 out of 5 stars

Eddie’s the man!

After visiting Howdens at Ashford south branch and having a really bad experience with the useless staff, I then went to Howdens in Cobbs Wood Ashford and Eddie greated me on arrival, he was so helpful and went above and beyond to get all the items I needed, I’ve since been back again and Eddie was so polite and helpful yet again, thank you so much!

February 21, 2025
Unprompted review
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Reply from Howdens - Ashford

Hi there Nicola Frape, Thank you for your feedback on our Howdens - Ashford depot. Take care and have a lovely day.

Rated 5 out of 5 stars

Been into howdens Ashford today

Been into howdens Ashford today. Fully stocked and a speedy service served by Ruby The prices were just right! Will definitely be returning

February 28, 2025
Unprompted review
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Reply from Howdens - Ashford

Hi there Debra, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day.

Rated 5 out of 5 stars

Ruby and Eddie the front of house team…

Ruby and Eddie the front of house team go out of there way to help ordering items not held in stock everything arrived within 2 days of order great service with a smile

February 24, 2025
Unprompted review
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Reply from Howdens - Ashford

Hello Adrian, good morning.

Thank you for your kind words about Ruby and Eddie; we're pleased to hear they provided you with excellent service. If you have any further feedback or need assistance, feel free to reach out.

Best wishes.

Rated 5 out of 5 stars

Eddie is always happy to see me would…

Eddie is always happy to see me would definitely recommend

February 27, 2025
Unprompted review
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Reply from Howdens - Ashford

Hello Billy,

Thank you for your kind words and recommendation. We're pleased to hear that Eddie has made your visits enjoyable.

Best wishes,
Howdens - Ashford Team

Rated 5 out of 5 stars

Eddie is the best at howdens ashford he…

Eddie is the best at howdens ashford he know everything

February 27, 2025
Unprompted review
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Reply from Howdens - Ashford

Hello Krzysztof,

Thank you for your kind words about Eddie and your positive experience at Howdens Ashford. We are delighted to hear that Eddie was able to assist you effectively with his expertise.

Best wishes, and have a lovely day!

Rated 5 out of 5 stars

Poped in this morning for some trend…

Poped in this morning for some trend parts
Eddy was most helpful. Good job

February 27, 2025
Unprompted review
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Reply from Howdens - Ashford

Hello Tim,

Thank you for your kind words about Eddy and for taking the time to leave a review. We're pleased to hear that you had a positive experience at our Ashford depot.

Best wishes,
Howdens Team

Rated 5 out of 5 stars

Can’t recommend run at howdens ashford…

Can’t recommend run at howdens ashford enough, second to none service with a smile with everything correct . Made my day

February 26, 2025
Unprompted review
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Reply from Howdens - Ashford

Hi there Daniel Munford, It's great to read your comments. Take care and have a lovely day.

Rated 5 out of 5 stars

Eddie is the man to see

As usual, the oracle, of all of Howden`s knowledge Eddie was incredibly helpful and fast

February 25, 2025
Unprompted review
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Reply from Howdens - Ashford

Hi there Scott, Thank you for the positive review, that is great to hear! Take care and have a lovely day.

Rated 5 out of 5 stars

Came to Howden Ashford an was greeted…

Came to Howden Ashford an was greeted by Ruby with a great smile made my day

February 25, 2025
Unprompted review
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Reply from Howdens - Ashford

Hi there Hughie Francis, Thanks for leaving this 5 star review for the Howdens - Ashford depot! Have a great day.

Rated 5 out of 5 stars

Ruby and Eddie

Ruby and Eddie, what can I say fab team, very helpful and always welcoming with a smile.

February 25, 2025
Unprompted review
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Reply from Howdens - Ashford

Good morning, I am sure the team will be pleased to read your kind words! Take care and have a lovely day.

Rated 5 out of 5 stars

Great team

Great Team of staff who all know there products well, quick and efficient, ruby on the front desk especially

February 24, 2025
Unprompted review
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Reply from Howdens - Ashford

Hi there Ben Stanger, It's great to read your feedback regarding our service. Take care and have a lovely day.

Rated 4 out of 5 stars

Warm friendly welcome

Always receive a warm friendly welcome from staff with a good knowledge of their product's.

January 28, 2025
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Reply from Howdens - Ashford

Good afternoon, thank you for leaving this 4* rating. Have a great day.

Rated 1 out of 5 stars

Damaged worktop due to poor delivery. Left outside in the rain, still waiting for my items. Very disappointed

About the poor service I have experienced with my recent order. The delivery was not made on time, causing significant inconvenience. Additionally, when the worktop was finally delivered, it was left outside in the rain and on cement, resulting in damage.

To make matters worse, I am still waiting for the remaining items to be delivered. This delay has caused me to lose valuable time, and I am extremely disappointed with the lack of professionalism in handling my order.

I expect an urgent resolution, including the immediate delivery of my pending items

January 16, 2025
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Reply from Howdens - Ashford

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 1 out of 5 stars

Purchased a bridgeing unit no door

Purchased a bridgeing unit no door
Charged over £116 plus vat
Went to branch and completely no movement on price
Benchmark half the price

December 9, 2024
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Reply from Howdens - Ashford

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Lisa Howdens and our new design

We were introduced to Howdens and Lisa by our builder James and have been so impressed with the courtesy consideration and quality of the service provided. The planning process and visual CAD facility allowed us to visualise the end result adapt the layout as needed and finalise the design. Lisa was so helpful patient and helpful we are so happy with the final result and the final price was so fair and reasonable for what we had envisioned. I would recommend Howdens and Lisa to anyone great products great price and so friendly.

October 30, 2024
Unprompted review
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Reply from Howdens - Ashford

Hi there Alan, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Take care and have a lovely day.

Rated 5 out of 5 stars

I All ways feel welcome at my Ashford…

I All ways feel welcome at my Ashford branch friendly staff go above and beyond of wot is asked of them so that's y I gave 5 stars

August 17, 2024
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Reply from Howdens - Ashford

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a good day!

Rated 5 out of 5 stars

It all worked out all right

It all worked out all right

August 1, 2024
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Reply from Howdens - Ashford

Good afternoon Mark, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Many thanks, Alan.

Rated 5 out of 5 stars

As always staff are polite…

As always staff are polite ,knowledgeable and friendly

August 6, 2024
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Reply from Howdens - Ashford

Good afternoon Norman, Thank you for leaving this 5* rating, It's great to read your feedback regarding our service! Best wishes, Alan.

Rated 5 out of 5 stars

Good customer service ad care

Whenever I visit Howdens in brunswick Industrial Estate, the girls behind the counter are always friendly and put you first. They treat everybody the same .
Good customer service.

July 23, 2024
Howdens - Ashford logo

Reply from Howdens - Ashford

Good Morning! Thanks for leaving this review, it's great to hear you had such a positive experience. All the best!

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