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Howdens - Ashford Reviews 

100
TrustScore 4.5 out of 5

4.4

Unit 6, Brunswick Industrial Estate, Brunswick Road, TN23 1ED Kent, South East, GB


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Rated 5 out of 5 stars

We needed a replacement part so went to the Ashford branch. We had trouble sourcing it but Eddie knew immediately which part it was and managed to locate one out the back straight away. Brilliant fi... See more

Company replied

Rated 5 out of 5 stars

Opening account was handled very efficiently and placing first order was easy followed by speedy delivery. Staff at every stage delightful.

Company replied

Rated 5 out of 5 stars

After being let down by a previous Non Howdens Company Lisa took up the gauntlet and had a kitchen designed for us within hours and it was delivered within a few weeks. Any issues we had were dealt w... See more

Company replied

Rated 5 out of 5 stars

Natalie in the Ashford Branch was incredibly helpful, guiding us with the plans for a new kitchen. A home visit allowed us to talk through options and designs and Natalie was then very professional i... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 6, Brunswick Industrial Estate, Brunswick Road, TN23 1ED, Kent, South East, United Kingdom

  • 01233 611 463

4.4

Excellent

TrustScore 4.5 out of 5

100 reviews

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4.4

All reviews

(100)

9,356 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and great team work

After being let down by a previous Non Howdens Company Lisa took up the gauntlet and had a kitchen designed for us within hours and it was delivered within a few weeks. Any issues we had were dealt with swiftly and promptly by great team work within the company, nothing was too much trouble. A big THANK YOU to all concerned especially LISA and BEN who always go that extra mile to make sure their customers are happy. Great job guys!!!! Kitchen looks amazing thanks to you..........

July 11, 2024
Unprompted review
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Reply from Howdens - Ashford

Good afternoon, Thanks for leaving this 5 star review for the Howdens - Ashford depot! It's great to read your comments. Take care and have a lovely day. Zara

Rated 5 out of 5 stars

Always feel welcome and always received…

Always feel welcome and always received great service

April 18, 2024
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Reply from Howdens - Ashford

Good afternoon, Thanks for leaving this 5 star review for the Howdens - Ashford depot, It's great to read your feedback regarding our service. Best wishes, Alan.

Rated 1 out of 5 stars

Rang and asked for a quote for door…

Rang and asked for a quote for door frames, the rude sales person refused to give me a price!! Would have opened a trade account as working on a large restoration project but will stick with my current supplier OBM. Awful unprofessional service

April 3, 2024
Unprompted review
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Reply from Howdens - Ashford

Hi Dianne, Howdens is a trade only business, so to obtain a quote or make a purchase, you will need to hold an account with us. If you would like to speak to your local depot directly, they can advise further regarding opening an account.

Rated 1 out of 5 stars

I’ve been using ashford for nearly 3…

I’ve been using ashford for nearly 3 years now as a carpenter and the service has slowly declined. You can hardly ever get anyone to answer the phone and when you do they hardly ever come back to you. I’ve sent over a quote for a kitchen and never had anyone come back to me. Poor service a round

January 27, 2024
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Reply from Howdens - Ashford

Thank you for your feedback, Stephen. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great customer experience

Had a difficult project, although small, required a lot of support from the Ashford branch of Howdens. Despite the complicated nature of the multiple requests the team at Ashford were brilliant and were able to effectivley and efficiently deal with the problem all with a smile on their faces. I wish every store in the country had the same positive customer experience as these guys in Ashford. Top marks guys.

December 1, 2023
Unprompted review
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Reply from Howdens - Ashford

Hi, Thanks for leaving this 5 star review for the Howdens - Ashford depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Excellent service

Very friendly, professional and helpful. Gave some good suggestions to maximise the kitchen space.
Excellent service through out.

October 24, 2023
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Reply from Howdens - Ashford

Hi, Thanks for leaving this positive review. Many Thanks, Tash.

Rated 5 out of 5 stars

Great service

Great service, got the product I wanted without any fuss

October 18, 2023
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Reply from Howdens - Ashford

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

A big thank you …

A big thank you to Ruby from the Ashford branch, ordering a kitchen was straightforward, from design to delivery I cannot fault the Ashford team. Having access to the online plan was great as we could visualize the finished product. Glad we chose Howdens!

September 27, 2023
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Reply from Howdens - Ashford

Hi, Thanks for leaving this 5 star review for the Howdens - Ashford depot! Have a lovely day! Tash.

Rated 3 out of 5 stars

Howdens could listen more send out to…

Howdens could listen more send out to delivery address with a 2 man crew and not ask the customers to help unload the van/lorry get things right and listen more

August 23, 2023
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Reply from Howdens - Ashford

Thank you for your feedback- we will share your comments internally.

Rated 5 out of 5 stars

Great service

Everything was available straight away, great product. Staff very professional and helpful.

July 13, 2023
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Reply from Howdens - Ashford

Hi James, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Kitchen design

Maggie, kichen designer at Howdens, Ashford, was extremely helpful In helping me decide about a completely new kitchen. She listened carefully to my opinions and responded with really good ideas. It is now being installed and is looking very good.

July 6, 2023
Unprompted review
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Reply from Howdens - Ashford

Hi, Thanks for leaving this 5 star review for the Howdens - Ashford depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

I have recently had the pleasure of dealing with Millie at Howdens, Ashford (Kent)

I have recently had the pleasure of dealing with Millie at Howdens Ashford (Kent). She was knowledgeable and proactive from the beginning to the end of my project. She was always at the end of the phone to deal with any issues,although I must say there were very few issues along the way as her organisation skills ensured a smooth journey. I can’t speak highly enough of Millie and will ensure I go to Howdens Ashford again as a result and would recommend them happily to friends and family.

June 15, 2023
Unprompted review
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Reply from Howdens - Ashford

Hi, Thanks for leaving this 5 star review for the Howdens - Ashford depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Howdens Ashford Natalie the designer…

Howdens Ashford Natalie the designer goes out of her way to make sure you are happy and satisfied with the design and product can’t speak highly enough of the service 1st class

March 28, 2023
Unprompted review
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Reply from Howdens - Ashford

Hi, Thanks for leaving this 5 star review for the Howdens - Ashford depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Ashford Howdens

I arrived at Ashford depo and was greeted with a big smile from the stand in Manager Joe, he was so polite and curtains and helped me with my order and arranged for my flooring to be put in my car as I have back trouble. Nothing was to much trouble for the team that I encounter today

March 18, 2023
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Reply from Howdens - Ashford

Hi, Thanks for leaving this 5 star review for the Howdens - Ashford depot! Take care and have a lovely day, Tash.

Rated 1 out of 5 stars

I don’t even want to give 1 star.

I don’t even want to give 1 star.
Avoid do not give Howdens your money.We have had nothing but problems with the Ashford office.I’m sitting here fuming that after designing my nieces bedroom wardrobes we have had nothing but problems.
My husband has given up so time sorting their mistakes out.If you can’t do a simple design using your computer soft ware then it doesn’t work.!!!!!
Our carpenter has nothing but problems making the wardrobes and we have had three delivery’s so far and still more to come .Let’s hope they get this correct.
Also I am not colour blind and I know that when I designed the bedroom wardrobes I said the word BLUE more than a dozen time to Daisy who did the design .At no point did she correct me to say it was grey.Be aware they do NOT do BLUE wardrobes.!!!
Funny & weird why we had BLUE draws delivered.!!!
This is not good enough and I will never do business with HOWDENS again.

March 15, 2023
Unprompted review
Howdens - Ashford logo

Reply from Howdens - Ashford

Thank you for bringing this matter to our attention, Bernice. Please be assured we will raise your comments with the Ashford depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

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