Howdens - Basildon Reviews 122

Always a friendly and helpful service from the basildon crew, especially the manager Steve day.

Called and arranged what I needed over the phone the day before. Went to collect the next day and order was wrong and I had to travel well out my way to another store to collect which made me over a hour late for my job customer was not happy as she was waiting to go to work.

Received great service from Zowie. My Oven stopped working. She owned the problem. Replaced faulty oven and collected old oven. Old fashioned great service 👍

Steve came a measured up which was great .
Zoe dealt with the after sales which was fab she could not do enough for us , she was fantastic, would highly recommend Howdens .

Good price good service and a great delivery driver.

Wrong colour was delivered and wrong item as well

Matt from Howdens Basildon has been absolutely outstanding, from start to finish he has gone above and beyond to help us achieve our dream kitchen. Would highly recommend contacting Matt if you are planning or buying a new kitchen. Highly recommended Lamona appliances too.

Very Good service,& Quality products, & just a great friendly team , counter ,yard, & office pep's
Basildon

I have never written a review about a company but I owed it to the staff at howdens Basildon to write a review as I have been so so impressed.
The price…. Unbeatable and really showed that they wanted my business.
My first sit down appointment Connie was assigned to help plan my kitchen and what a star she was, any questions I had dealt with instantly, any special request I asked for sorted for me straight away.
I had to contact howdens as I thought I had made a mistake with my oven (ordering gas not electric) and got the pleasure to speak to Zoe, what a lovely polite lady she is and dealt with everything there and then. Everytime she said she would call back she did and came back with the correct answers, there isn’t nothing you can not ask this lovely lady that she won’t find the solution or answer for.
My partner had to attend howdens to have a look around and confirm colours of units and worktop designs and she had to attend with two children a 1 year old and a 3 year old and the high praise she gave to me about the staff with my children made me so pleased. They greater her amazingly sat her down and spoke to get and showed her all the designs and colour were extremely polite to my children and even got out colouring books and crayons for the children to keep them occupied.
I could not rate howdens and it’s Basildon employees more highly and need to give every member of staff a massive thank you for all the help they gave myself my partner and my kids.

Just perfect service as per usual from myocal basildon team
I have built a great working relationship with all members within this branch and can honestly say I will never shop anywhere else for any of my kitchen or ironmongery materials

If you looking for super fast and most professional service - Steve Day at Howdens Basildon is the person you must look for.
Steve designed and supplied my 2nd kitchen - 10 years apart, but his service since my 1st kitchen didn't change - same supper professional approach to his job!
Cannot be more happier dealing with people like Steve.

We were having some building work done and wanted a really high end kitchen at good value. We decided that Howdens was the right place to go having shopped and looked around. Then we came across Steve Day who is the branch Manager at Pipps Hill, Basildon.

Steve was fantastic from the off providing a wonderful service not just in terms of coming round and measuring up because his team were all busy, but also offering tips and insights that only an experienced person would be able to recommend and offer for us. Steve was the deciding factor and an easy decision. Steve was attentive, gave us lots of time and given we were going via a contractor anyway, treated us as individuals on top of very busy and senior role running the branch.

It's clear Steve’s very experienced in kitchens and Howdens full stop. His ability to offer the additional value add surprised us in in the most positive way. Nothing was too much trouble. Steve was always on the end of a phone, Steve was always available for conversations and with any building project there's always nuances that that detract from the original plan. Steve was always there, he replied quickly, he put his team on to fixing these things I cannot say what a wonderful service not only on behalf of Howdens but Steve in particular provided on a number of occasions.

I had to go back to Howdens to get the builders some bits on a couple of occasions and when there I witnessed fantastic leadership from Steve with his team, fantastic customer service, offering a similar level of interaction and service to other end customers, not just trades. Steve really understands how to provide a high end high performing service; building a high performing ad functioning team and really following the values he believes Howdens should offer out to their contractors and customers. Thank you Steve you made a highly stressful experience a lot less stressful and we cannot thank you or recommend you enough on business level and personal level.

Saf at Howdens Basildon was brilliant at organising our new kitchen. She couldn’t do enough to help us and was very patient with any changes we wanted. She was very understanding about our personal circumstances and took the time to listen to what we wanted in the new kitchen. We’re very pleased with the quality of the kitchen and appliances. Delivery was on time and our fitter liaised very well with Saf. Thank you to Saf and Basildon Howdens. No hesitation in recommending them.

Staff are great and very knowledgeable. Don't mind taking calls from them especially when there's offers going.

Steve has been absolutely outstanding. From start to finish he has gone above and beyond to help us, give advice, and gave up so much time to speak to us and go through plans. Never experienced such a great service. We are absolutely over the moon with our kitchen and appliances. 100% recommend Basildon Howdens. Thank you so much.

Professional & very helpful & competent staff

Very grateful to Steve, he couldn’t have been more patient or more helpful.

Thanks again buddy