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Howdens - Basildon Reviews 122

TrustScore 4.5 out of 5

4.4

Units 29 - 31, Yardley Business Park, Luckyn Lane, SS14 3GL Essex, East Anglia, GB


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Rated 5 out of 5 stars

What can I say about Howdens in Basildon, Dean Mizen was super helpful in designing our dream kitchen. We originally had a design done by Wren but Deans keen eye made our kitchen even better than... See more

Company replied

Rated 5 out of 5 stars

Saf at Howdens Basildon was brilliant at organising our new kitchen. She couldn’t do enough to help us and was very patient with any changes we wanted. She was very understanding about our personal ci... See more

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Rated 5 out of 5 stars

Steve has been absolutely outstanding. From start to finish he has gone above and beyond to help us, give advice, and gave up so much time to speak to us and go through plans. Never experienced such a... See more

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Rated 5 out of 5 stars

Purchased our kitchen from Howdens Basildon, David Meade and his assistant traveled an hour each way to measure us up, within a couple of weeks the kitchen was ready for installation, everything went... See more

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Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 29 - 31, Yardley Business Park, Luckyn Lane, SS14 3GL, Essex, East Anglia, United Kingdom

  • 1268272340

4.4

Excellent

TrustScore 4.5 out of 5

122 reviews

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Rated 5 out of 5 stars

Exceptional customer service from Steve D

My family has known Steve for many years as he helped to design my parents' kitchen quite some time ago. He was so good back then my dad suggested I contact Steve again for my own kitchen. Steve has gone above and beyond to help me with my kitchen. He often took calls in the evening to address my queries and provide advice. I am grateful to him for providing this exceptional customer service and care. He is reliable and passionate about what he does which has been evident since my first contact with Steve. There is no doubt that I will put my family and friends in touch with Steve for future kitchen projects.

Thank you sincerely.

Devan Raval

April 15, 2022
Unprompted review
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Reply from Howdens - Basildon

Good afternoon, Thanks for reviewing our Howdens – Basildon depot. It's great to hear that you had such a positive experience. All the best, Tash.

Rated 5 out of 5 stars

Fantastic service from Howdens (Basildon)

I cannot praise Howdens Basildon branch enough! Especially Steve from the branch. After attempting to work with other well known companies I was very pleasantly surprised in the service I received. From the initial design visit where Steve had some great suggestions that we went with, maximising the space we had, to the fast and easy delivery and payment PLUS any issues we had during fitting were resolved within the day. The quality of kitchens is noticeably better than others. From the cabinets, to flooring to hinges you're better off going with Howdens rather than thinking you're saving money elsewhere.

February 19, 2022
Unprompted review
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Reply from Howdens - Basildon

Good afternoon, Thank you for taking the time to leave this review. All the best, Tash.

Rated 4 out of 5 stars

This product was what I required

This product was what I required, and the staff were very helpful and polite.

January 21, 2022
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Reply from Howdens - Basildon

Hi Chris, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 1 out of 5 stars

Design meeting double booked

We had booked a design meeting a few weeks in advance, and we called a few days before the meeting to confirm the appointment. When we arrived, nobody even acknowledged our presence despite two staff being there and sitting around chatting to each other. After ten minutes of waiting, we went to the counter and notified the person of our meeting. Unfortunately Howdens had double booked us and didn't have another available appointment, so we left. We're now considering taking our business elsewhere if this is how new customers are treated.

January 19, 2022
Unprompted review
Howdens - Basildon logo

Reply from Howdens - Basildon

Thank you for bringing this matter to our attention, Andrew. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 2 out of 5 stars

Lot of damaged items they were replaced…

Lot of damaged items they were replaced but constantly to and from store 1/4 of items did not arrive till following days which put the fitter out as on daily rate wrong items also put on order staff we’re very good at sorting problems would i buy again NO

January 18, 2022
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Reply from Howdens - Basildon

Thank you for bringing this matter to our attention, Alan. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Worst company possible

Worst company possible . Do not waste your money

December 24, 2021
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Reply from Howdens - Basildon

Good morning Luke. It would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

I have found Howdens just brilliant

I have found Howdens very professional to deal with and have had a great rapport with their staff. They are invaluable when drawing up kitchen plans and are so easy to get changes made with no hassle. Just brilliant.

December 1, 2021
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Reply from Howdens - Basildon

Good afternoon Martin, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 5 out of 5 stars

I’m taking sweets with next time I go…

I’m taking sweets with next time I go it’s such excellent service
Sweets and pats on back all round 👌

November 30, 2021
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Reply from Howdens - Basildon

Good afternoon Ian, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Ellie.

Rated 5 out of 5 stars

Great service

November 15, 2021
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Reply from Howdens - Basildon

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Ellie.

Rated 5 out of 5 stars

Walked in to howdens Basildon this…

Walked in to howdens Basildon this evening not realising they was finished for the day but they still logged in to serv me thanks howdens for going beyond the call of duty, all the best from Daines carpentry.

November 4, 2021
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Reply from Howdens - Basildon

Good morning, thank you for leaving a 5* review. We're sure that the team at the Basildon depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Howdens Basildon was excellent

Howdens Basildon was excellent. Tom provided advice and support from site visit to delivery. High quality kitchen that stood out.

August 24, 2021
Howdens - Basildon logo

Reply from Howdens - Basildon

Good morning, thank you for leaving a 5* review. We're sure that the team at the Basildon depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Good service

Good service, quality and pricing.

August 12, 2021
Howdens - Basildon logo

Reply from Howdens - Basildon

Good morning, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

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