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Howdens - Billingshurst Reviews 43

TrustScore 4.5 out of 5

4.7

Unit 4 & 5, Billingshurst Trades Park, Stane Street, RH14 9HP West Sussex, South East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The guys at billinghurst are fantastic. And Emily is really good at what she does very helpful and friendly fantastic customer service.

Company replied

Rated 3 out of 5 stars

Ordered a door online and informed I would be contacted within 24 hours about the order. Three days later I went to the store and they had to order it for next day delivery. No apology for the delay.

Company replied

Rated 5 out of 5 stars

Being a local Carpentry & Building firm I use Howdens a lot! The staff are always polite and more than happy to help. Enjoy shopping there and I'm always grateful for the help and advice I... See more

Company replied

Rated 5 out of 5 stars

Always a five star service from the staff at Howdens Billingshurst. It is taking me longer than usual to fit my kitchen due to various obstacles, however, thankfully, all the staff at Billingshurst ha... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 4 & 5, Billingshurst Trades Park, Stane Street, RH14 9HP, West Sussex, South East, United Kingdom

  • 01403 302 300

4.7

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
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1-star

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Rated 5 out of 5 stars

The guys at billinghurst are…

The guys at billinghurst are fantastic. And Emily is really good at what she does very helpful and friendly fantastic customer service.

May 13, 2026
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Reply from Howdens - Billingshurst

Hello Andrew Haselden, It's great to hear that you had such a positive experience. All the best, Alexandra

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. Jack came up with very useful solutions to sometimes difficult issues. Kitchen was supplied and delivered quickly with no hassle.

March 19, 2026
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Reply from Howdens - Billingshurst

Hello Rupert,

Thank you for your positive feedback.

Best wishes, Alexandra

Rated 5 out of 5 stars

10/10 kitchen and 11/10 service

10/10 kitchen and 11/10 service. Jack and Kaine were wonderful from the very start. Thanks

December 15, 2025
Unprompted review
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Reply from Howdens - Billingshurst

Good morning, Thanks for reviewing our Howdens - Billingshurst depot. Have a great day, Alexandra

Rated 5 out of 5 stars

A good experience

All staff friendy were so friendly and helpful.

February 5, 2026
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Reply from Howdens - Billingshurst

Hello David,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

Being a local Carpentry & Building firm…

Being a local Carpentry & Building firm I use Howdens a lot!

The staff are always polite and more than happy to help.

Enjoy shopping there and I'm always grateful for the help and advice I receive from the team.

Thanks Howdens Billingshurst

Sam
Osborne Carpentry & Construction Ltd.

September 10, 2025
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Reply from Howdens - Billingshurst

Thanks for reviewing our Howdens - Billingshurst depot. Take care and have a lovely day. Thanks, Alexandra

Rated 5 out of 5 stars

The staff where very helpful and very…

The staff where very helpful and very nice

June 2, 2025
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Reply from Howdens - Billingshurst

Hello Liam, good morning

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that our staff were helpful and nice during your visit.

Best wishes,

Rated 5 out of 5 stars

The staff are super helpful!

The staff are super helpful, always friendly but understand the importance of being honest, they show that they want to assist but will always be realistic about what can be accomplished in the time frame provided.

September 18, 2024
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Reply from Howdens - Billingshurst

Good afternoon, It's great to read your feedback regarding our service. Best wishes. Cha

Rated 5 out of 5 stars

At billingshurst howdens the f friendly…

At billingshurst howdens the f friendly staff are very helpful and professional helping with all my queries.

April 10, 2024
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Reply from Howdens - Billingshurst

Good morning, Thanks for leaving this 5 star review for the Howdens - Billingshurst depot! Have a lovely day!

Rated 5 out of 5 stars

Appreciation

Easy obtaining account, delightfully helpful Ladies in the reception, nothing too much trouble and fun to engage in conversation.
Any wrinkles in the system sympathetically sorted out, example wrong delivery sorted next day.

November 1, 2023
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Reply from Howdens - Billingshurst

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

Howdens Billingshurst branch are…

Howdens Billingshurst branch are hopeless they send out voucher books to all trade account holders and then don’t pay for postage and you have to pay £5 to the post office to get the book of vouchers and time out of your day to get the mail and when you ask Howdens Billingshurst for your money back they say they can’t give it back to you but will take £5 off when you order from them so if you don’t order you’ve lost out so beware

February 19, 2024
Unprompted review
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Reply from Howdens - Billingshurst

Thank you for bringing this matter to our attention, Steve. Please be assured we will raise your comments with the Billingshurst depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 3 out of 5 stars

Poor service

Ordered a door online and informed I would be contacted within 24 hours about the order. Three days later I went to the store and they had to order it for next day delivery. No apology for the delay.

December 23, 2023
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Reply from Howdens - Billingshurst

Thank you for bringing this to our attention. Please be assured we will raise your comments with the Billingshurst depot for clarity and to try to avoid this happening again in the future.

Rated 5 out of 5 stars

Helpful & friendly

Great service as always, helpful & friendly staff.

October 5, 2023
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Reply from Howdens - Billingshurst

Hi Chris, Thanks for taking the time to leave this review. Best wishes, Tash

Rated 1 out of 5 stars

Product is bad,each pack is damaged

Nice personal on the till

September 30, 2023
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Reply from Howdens - Billingshurst

Hi, Thank you for your kind comments - unfortunately, you have selected a 1* negative rating. Are you please able to amend this to reflect your experience?

Rated 4 out of 5 stars

Excellent service

The staff were helpful and knowledgeable.

June 7, 2023
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Reply from Howdens - Billingshurst

Hi, Thanks for leaving this 4 star review for the Howdens - Billingshurst depot! Best wishes, Tash

Rated 5 out of 5 stars

Great service!

Really helpful staff going the extra mile!

May 26, 2023
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Reply from Howdens - Billingshurst

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 4 out of 5 stars

Always helpful

Always helpful , and nice people to deal with

March 31, 2023
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Reply from Howdens - Billingshurst

Hi, Thanks for leaving this 4 star review for the Howdens - Billingshurst depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Professional, creative & knowledgable

My kitchen design with Ed has come to life and we love it! He listened to everything I wanted in the design and brought some clever ideas that has transformed our kitchen!
The team at Billingshurst that I've met Emily, Ed & Kai are friendly, knowledgeable and looked into detail to make sure I was happy with everything.
An asset to the company, thanks Ed!

November 24, 2022
Unprompted review
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Reply from Howdens - Billingshurst

Hi, Thanks for leaving this 5 star review for the Howdens – Billingshurst depot! Have a lovely day! Tash.

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