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Howdens - Binley Reviews 63

TrustScore 3.5 out of 5

3.7

Unit 5, Golden Acres Lane, Binley Industrial Estate, CV3 2RT Coventry, Wales & West, GB


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Rated 5 out of 5 stars

I have been dealing with a young lady Dionne at the Binley branch in Coventry and cannot state how helpful she has been and the bonus of being served with a smile, which isn’t always the case unfortu... See more

Company replied

Rated 5 out of 5 stars

Had good advice about picking internal doors,handles..staff were friendly and polite,overall a very good service and will be back for more materials

Company replied

Rated 5 out of 5 stars

Polite and professional staff at the Binley Depot, who provided excellent customer service skills. Competitive price and delivery on time as arranged.

Company replied

Rated 5 out of 5 stars

Had the pleasure of dealing with Chris today from Binley today had a problem with a product sorted straight away cheers pal

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 5, Golden Acres Lane, Binley Industrial Estate, CV3 2RT, Coventry, Wales & West, United Kingdom

  • 024 7690 0200

3.7

Average

TrustScore 3.5 out of 5

63 reviews

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Rated 5 out of 5 stars

Polite and professional staff at the…

Polite and professional staff at the Binley Depot, who provided excellent customer service skills. Competitive price and delivery on time as arranged.

April 3, 2026
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Reply from Howdens - Binley

Hello JAS,

Thank you for your kind words about our team at the Binley Depot.

Best wishes, Alexandra

Rated 1 out of 5 stars

Everything last few months has been bad…Construction Ltd

Everything last few months has been bad from your company

February 17, 2026
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Reply from Howdens - Binley

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Binley depot for their acknowledgement and further investigation.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com

Many Thanks

Alexandra

Rated 5 out of 5 stars

Very helpful

Very helpful

November 12, 2025
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Reply from Howdens - Binley

Hello Kabal,

Thank you for your kind feedback. We're pleased to hear that you found our service very helpful.

Best wishes, Aine

Rated 1 out of 5 stars

Booked an appointment for a bedroom

Booked an appointment for a bedroom
Agent turned up measured room gave us a catalogue offered us no ideas
More interested in our kitchen
Told use a plan would be ready in a week
3 weeks on and no contact
Total waste of our time
Don’t recommend Coventry branch Binley

August 8, 2025
Unprompted review
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Reply from Howdens - Binley

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 1 out of 5 stars

DO NOT USE THIS BRANCH

This Howdens is by far the worst Howdens I’ve ever used. Go to a different branch!
I’ve been a carpenter for 21 years and have used Howdens in Minworth on and off for most of it.

Other Howdens branches are not perfect and will make some mistakes from time to time which is understandable. But this Howdens is absolutely incompetent in every way. The staff are completely useless at carrying out the simplest of tasks. Unskilled and dimwitted.
They send the wrong stuff. Loose things and never EVER call you back.

Steve Young the designer did countless designs without a finalised master design. This meant when he was away for weeks and weeks and I was fitting the job, no one knew what design we were working off. The other designers don’t know their product. I could go on and on about their incompetence. These are just a few of the problems I encountered.

If you want to use Howdens that’s ok, just don’t use this branch. You WILL receive terrible service and feel like pulling your hair out.

August 17, 2025
Unprompted review
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Reply from Howdens - Binley

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Had good advice about picking internal…

Had good advice about picking internal doors,handles..staff were friendly and polite,overall a very good service and will be back for more materials

March 25, 2025
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Reply from Howdens - Binley

Good afternoon, Thanks for reviewing our Howdens - Binley depot. Take care and have a lovely day.

Rated 1 out of 5 stars

What went wrong this time ?

What went wrong this time ?
Well the answer is the same as always
Order some materials a week in advance to ensure you can have them all on the day you need not just half
Yes we have that in stock yes we have reserved that for you
Come in next week and collect
Roll on next week
Sorry we do t have any available but we have some in one of our local branches
But you will have to travel to three of them to complete your order

February 11, 2025
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Reply from Howdens - Binley

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

I have been dealing with a young lady…

I have been dealing with a young lady Dionne at the Binley branch in Coventry and cannot state how helpful she has been and the bonus of being served with a smile, which isn’t always the case unfortunately.
I would highly recommend her and Howdens

February 14, 2025
Unprompted review
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Reply from Howdens - Binley

Good morning, thank you for taking the time to leave this review, I am sure the team will be pleased to read your kind words! Take care and have a lovely day.

Rated 1 out of 5 stars

Total incompetence in kitchen design…

Total incompetence in kitchen design and management on a hole new level.
Using my account without my permission and no signature leaving money outstanding on it.

October 16, 2024
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Reply from Howdens - Binley

Thank you for bringing this matter to our attention Ian. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Very easy to deal with sales staff know…

Very easy to deal with sales staff know what to do and how to sort your problems great price and fantastic product

October 12, 2024
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Reply from Howdens - Binley

Good morning Steve Roberts, I am sure the team will be pleased to read your kind words! Thank you for your great feedback.

Rated 5 out of 5 stars

Had the pleasure of dealing with Chris…

Had the pleasure of dealing with Chris today from Binley today had a problem with a product sorted straight away cheers pal

September 26, 2024
Unprompted review
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Reply from Howdens - Binley

Hello Jake, Thank you for taking the time to leave this review. Take care and have a lovely day. Cha

Rated 5 out of 5 stars

What made my experience great,

What made my experience great,
Was that you all that I needed in store,
And items that you didn’t have in store were at the store the very next day well done.

September 12, 2024
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Reply from Howdens - Binley

Good afternoon, It's great to hear that you had such a positive experience. Many Thanks. Cha

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always. Helpful, friendly and so easy to work with. Great bunch of staff.

June 26, 2024
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Reply from Howdens - Binley

Good morning, Thank you for taking the time to leave this review. It's great to read your comments. Many Thanks. Zara

Rated 2 out of 5 stars

When I bought a kitchen from you I also…

When I bought a kitchen from you I also bought a black sink and tap. The water pressure on the hot was poor after 2 hours of a plumber time it was found the tap had a blockage more cost to me for buying one of your kitchen

May 1, 2024
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Reply from Howdens - Binley

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Binley depot for their acknowledgement and further investigation. All the best

Rated 5 out of 5 stars

Naeem and the team at Binley

Naeem and the team at Binley, Coventry always go the extra mile to help… Just a joy to deal with! Thanks guys x

February 24, 2024
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Reply from Howdens - Binley

Good morning Helen, thank you for leaving a 5* review. We're sure that the team at the Binley depot will be pleased to read this. Best wishes, Alan.

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