Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more
Company replied

Unit 5, Golden Acres Lane, Binley Industrial Estate, CV3 2RT Coventry, Wales & West, GB
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Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more
Company replied
Didn't like the fact that as I'm only a cash account.customer I am looked upon in a different light to credit account customers ie I was charged more.for goods advertised in store at a lower price . N... See more
Company replied
I have been dealing with a young lady Dionne at the Binley branch in Coventry and cannot state how helpful she has been and the bonus of being served with a smile, which isn’t always the case unfortu... See more
Company replied
Had good advice about picking internal doors,handles..staff were friendly and polite,overall a very good service and will be back for more materials
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit 5, Golden Acres Lane, Binley Industrial Estate, CV3 2RT, Coventry, Wales & West, United Kingdom
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Reply from Howdens - Binley
Naeem and the team at Binley, Coventry always go the extra mile to help… Just a joy to deal with! Thanks guys x

Reply from Howdens - Binley
The trust of the people at Howdens binley are the best around

Reply from Howdens - Binley
Howdens Billy is the best of the group the staff do all they can to help and above what expected.
They are allways there to support and advise many thanks

Reply from Howdens - Binley

Reply from Howdens - Binley
The staff are great but the pricing is poor. Two worktop support legs £72 inc vat and I have an account, can get them from toolstation for £19 all in, shocking !!!!
The flat back carcass was ok but when I came to put the plinth on one of the plinth clips was poorly made and couldn’t be used, not good enough !!!
All in all pretty rubbish

Reply from Howdens - Binley
I have not received any final response!
my reply to the comment about contacting customer service is that your customer service is as bad at doing anything constructive as the store was. They were informed of the situation and did nothing so what is the point of contacting tjem again?
see if i get an answer below with this question. What is your policy for customers to escalate a complaint, after using customer service?
So I made a review which is written below. This is however the only way I am able to reply to their reply!
What I got was a standard reply from Howdens saying someone will be looking into this. the same exact reply I received via FB. Then nothing happens! All it does is it looks like they are sorting it but it just gets transferred to private emails and then nothing happens. Weeks then go by, as this has, and I suspect people just give up! which is obviously what they want, not to actually help their customers.
Howdens are a complete waste of time with regards to their kitchen ns...all good until there is a problem....their designer and also the manager who checked over everything failed to make adjustments in an island overhang....ends up costing us an extra £750! Completely their fault and yet no help at all. and in fact silence from them when asked what are they going to do. I was told only told contact their customer service and that was a complete waste of time. This was in Binley, Coventry.

Reply from Howdens - Binley
Great service and communication, good value for money

Reply from Howdens - Binley

Reply from Howdens - Binley
The staff where very helpful and knowledgeable about the products I needed to get.

Reply from Howdens - Binley

Reply from Howdens - Binley
Always helpful staff are brilliant and any problems are quickly sorted with no fuss

Reply from Howdens - Binley

Reply from Howdens - Binley
First time using Howdens
The interior door was slightly damaged when unpacked
With a bit of filler and painted no one would know.
Very good value for money

Reply from Howdens - Binley

Reply from Howdens - Binley
Demi, your sales person at Binley, Coventry branch was very efficient at resolving a small issue with our kitchen order. The delivery guys were very helpful in the delivery of the order on site to a 2nd floor flat, this was not an ideal drop off.
No complaints whatsoever.
First class service.
Richard Regan

Reply from Howdens - Binley
Excellent service as always
I was able to just buy kitchen door fronts to do a kitchen makeover for a landlord all in stock
Excellent service from Binley branch Coventry

Reply from Howdens - Binley
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