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Howdens - Binley Reviews 

65
TrustScore 4 out of 5

3.8

Unit 5, Golden Acres Lane, Binley Industrial Estate, CV3 2RT Coventry, Wales & West, GB


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Rated 5 out of 5 stars

Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawle... See more

Company replied

Rated 3 out of 5 stars

Didn't like the fact that as I'm only a cash account.customer I am looked upon in a different light to credit account customers ie I was charged more.for goods advertised in store at a lower price . N... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with a young lady Dionne at the Binley branch in Coventry and cannot state how helpful she has been and the bonus of being served with a smile, which isn’t always the case unfortu... See more

Company replied

Rated 5 out of 5 stars

Had good advice about picking internal doors,handles..staff were friendly and polite,overall a very good service and will be back for more materials

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 5, Golden Acres Lane, Binley Industrial Estate, CV3 2RT, Coventry, Wales & West, United Kingdom

  • 024 7690 0200

3.8

Great

TrustScore 4 out of 5

65 reviews

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3.8

All reviews

(65)

9,023 reviews in the last 12 months

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Rated 5 out of 5 stars

Naeem and the team at Binley

Naeem and the team at Binley, Coventry always go the extra mile to help… Just a joy to deal with! Thanks guys x

February 24, 2024
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Reply from Howdens - Binley

Good morning Helen, thank you for leaving a 5* review. We're sure that the team at the Binley depot will be pleased to read this. Best wishes, Alan.

Rated 5 out of 5 stars

Howdens Billy is the best of the group…

Howdens Billy is the best of the group the staff do all they can to help and above what expected.
They are allways there to support and advise many thanks

June 15, 2023
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Reply from Howdens - Binley

Hi Steven, Thanks for leaving this 5 star review for the Howdens - Binley depot! All the best, Tash.

Rated 2 out of 5 stars

The staff are great but the pricing is…

The staff are great but the pricing is poor. Two worktop support legs £72 inc vat and I have an account, can get them from toolstation for £19 all in, shocking !!!!
The flat back carcass was ok but when I came to put the plinth on one of the plinth clips was poorly made and couldn’t be used, not good enough !!!
All in all pretty rubbish

February 4, 2023
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Reply from Howdens - Binley

Thank you for your feedback. Please be assured we will raise your comments with the Binley depot for their acknowledgment. If you would like to discuss this further, please email reviews@howdens.com.

Rated 1 out of 5 stars

Howdens kitchensHowdens kitchens, Dont believe in any comments they may make with this review...

I have not received any final response!

my reply to the comment about contacting customer service is that your customer service is as bad at doing anything constructive as the store was. They were informed of the situation and did nothing so what is the point of contacting tjem again?
see if i get an answer below with this question. What is your policy for customers to escalate a complaint, after using customer service?

So I made a review which is written below. This is however the only way I am able to reply to their reply!
What I got was a standard reply from Howdens saying someone will be looking into this. the same exact reply I received via FB. Then nothing happens! All it does is it looks like they are sorting it but it just gets transferred to private emails and then nothing happens. Weeks then go by, as this has, and I suspect people just give up! which is obviously what they want, not to actually help their customers.

Howdens are a complete waste of time with regards to their kitchen ns...all good until there is a problem....their designer and also the manager who checked over everything failed to make adjustments in an island overhang....ends up costing us an extra £750! Completely their fault and yet no help at all. and in fact silence from them when asked what are they going to do. I was told only told contact their customer service and that was a complete waste of time. This was in Binley, Coventry.

December 22, 2022
Unprompted review
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Reply from Howdens - Binley

Hi Gary, The Managers of individual depots have full autonomy and therefore resolve queries and complaints locally in accordance with our mission statement. Area and Regional Directors support with resolving complaints and involve Customer Services if the case has been escalated internally.

We have been advised that this matter has already been investigated and a final response has been provided. Therefore, we can only advise seeking your own independent advice.

Rated 5 out of 5 stars

Great service and communication

Great service and communication, good value for money

September 1, 2022
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Reply from Howdens - Binley

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Staff are brilliant

Staff are brilliant. helpful and attentive

August 30, 2022
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Reply from Howdens - Binley

Good afternoon, Thanks for leaving this positive review. I am sure the team will be pleased to read your kind words! Best wishes, Tash

Rated 5 out of 5 stars

The staff where very helpful and…

The staff where very helpful and knowledgeable about the products I needed to get.

August 3, 2022
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Reply from Howdens - Binley

Hello, Thanks for reviewing our Howdens – Binley depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great staff

Great staff, very knowledgeable, they go the extra mile

August 18, 2022
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Reply from Howdens - Binley

Hello, Thanks for reviewing our Howdens – Binley depot. Take care and have a lovely day, Tash.

Rated 4 out of 5 stars

First time using Howdens

First time using Howdens
The interior door was slightly damaged when unpacked
With a bit of filler and painted no one would know.
Very good value for money

August 3, 2022
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Reply from Howdens - Binley

Good afternoon, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

First class service.

Demi, your sales person at Binley, Coventry branch was very efficient at resolving a small issue with our kitchen order. The delivery guys were very helpful in the delivery of the order on site to a 2nd floor flat, this was not an ideal drop off.
No complaints whatsoever.
First class service.

Richard Regan

May 11, 2022
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Reply from Howdens - Binley

Good morning, Thanks for reviewing our Howdens – Binley depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always
I was able to just buy kitchen door fronts to do a kitchen makeover for a landlord all in stock
Excellent service from Binley branch Coventry

April 30, 2022
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Reply from Howdens - Binley

Hello Nick, Thanks for reviewing our Howdens – Binley depot. All the best, Tash.

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