I recently visited the Birkenhead branch to source a new kitchen for my extension. It was a lovely experience with the design team. I met Emma who was very friendly, helpful and patient. We had a nu... See more
Company replied

Unit 3, Express Way Business Park, New Chester Road, CH42 1NB Wirral, North West, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I recently visited the Birkenhead branch to source a new kitchen for my extension. It was a lovely experience with the design team. I met Emma who was very friendly, helpful and patient. We had a nu... See more
Company replied
Howdens Birkenhead is terrible bought a door opened the outer plastic wrap, the way I needed to cut the door down I couldn’t achieve what I needed to from the door .so took the door back and got refus... See more
Company replied
A huge thanks to Sean and the team from Birkenhead depot for making our kitchen planning an enjoyable experience. From the minute Sean arrived to measure up he was so helpful and patient with all the... See more
Company replied
Always a pleasure to shop in store. Friendly, polite, knowledgeable, well mannered staff, been shopping with Howdens for nearly 20 years and never had a trouble whatsoever. All my customers always com... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 3, Express Way Business Park, New Chester Road, CH42 1NB, Wirral, North West, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Howdens Birkenhead is terrible bought a door opened the outer plastic wrap, the way I needed to cut the door down I couldn’t achieve what I needed to from the door .so took the door back and got refused by the manger . I had bought a smaller door but was told that they couldn’t resell the door . If my customer had changed their mind on the door I would have been left out of pocket , my local branch in bootle returned the door the service I received there is always second to none !.

Reply from Howdens - Birkenhead
Do not go with this company they have stolen from me won't even allow me to see the invoice of what I paid for. Their salesman are crooks the company is corrupt. Please look elsewhere I am at the moment starting court proceedings against them and their salesmen.

Reply from Howdens - Birkenhead
Where do I start !
Ordered items for a utility room from Howdens in the so called sale .
Firstly the initial order was taken wrong so had to wait for items missed .I had paid in full for what I believed was my entire order only to be charged an extra £300 because Howdens ordered a standard worktop not breakfast bar which was requested and an extra £100 for a base unit that was also missed off . We had to send worktops back as they were the wrong size ! . Now here come the major issue …..
so in total I paid £2550.00 for
5 x base unit (1000,900,600 and 2 x 500)
Sink
1x worktop
1x breakfast bar and backing panel
4x 350 doors
4 end panel and 2 wall panel
2x plinth
2x upstands
However
We returned
Worktop, breakfast bar ,backing panel and 2x up-stands a refund of £527.95
Which means for
Sink
2 plinth
5x base units
4 x 350 doors
4 x end panel and 2 x wall panel we have paid a grand total of £2022.05
In a sale !
I’ve been back several times to try to understand the pricing of these items and been told different prices for various items as they were bought as a package in the sale ( pot luck on prices there I believe anyway)
900 unit alone has cost me £362.46 +vat
Not sure what Howdens class as a sale but the same item in Benchmarx was £175 + vat
In fact priced items at 3 other companies and same order has come to approx £ 1300.00 inc vat at all 3
Still not resolved and won’t be going back to Howdens anytime soon .

Reply from Howdens - Birkenhead

Reply from Howdens - Birkenhead
Phil and Jane as usual excellent service also warehouse staff efficient as usual

Reply from Howdens - Birkenhead
I can only say the staff at the Birkenhead branch have been fantastic and helpful any time I've been in and are always cheerful and helpful.

Reply from Howdens - Birkenhead
I was recommended Howdens Birkenhead by Howard from Abbey Builders, a lady called Anna New came out to measure up we were led to believe she was professional, however when the kitchen was put in we found the measurements were wrong and now we have holes in the floor where it doesn’t fit, we also ordered and paid for a recycle bin to fit in the cupboard, it was too large so we sent it back for a refund ,after weeks of calling for a refund I still am being ignored by the company, also we had to send the sink back as it was second hand holes had been cut in it … I could go on but recommend avoid them . Not professional and customer service just awful

Reply from Howdens - Birkenhead

Reply from Howdens - Birkenhead

Reply from Howdens - Birkenhead
Good staff and are very helpful and friendly service 5 star.

Reply from Howdens - Birkenhead
Knowledge, polite friendly staff. Excellent quality and prices, lots of choice

Reply from Howdens - Birkenhead
Great service and excellent product quality thank you for help choosing items

Reply from Howdens - Birkenhead

Reply from Howdens - Birkenhead
Friendly and helpful front and back of house staff, keen to help you find solutions to your needs... with even the offer of freshly brewed tea in bone china cups and saucers... traditional customer service in the 21st Century! Well done Howdens!

Reply from Howdens - Birkenhead
You Cant beat them on price, tons of selection for the customer to choose from, their stuff is great quality and customer service is the best too, you cant really go wrong with Howdens.

Reply from Howdens - Birkenhead
Dealt with a guy named Phillip, definitely on his game and gave a good service with an accurate and speedy delivery.
Thanks Dave @ SPL Wigan.

Reply from Howdens - Birkenhead

Reply from Howdens - Birkenhead
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.