I am a busy site manager and have to use all different suppliers and trades for my role. There is never ANY unnecessary faff or paperwork. They answer my queries immediately, deliver what I need to... See more
Company replied

Unit 5, Portland Trading Estate, Portland Road, BN3 5NT East Sussex, South East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I am a busy site manager and have to use all different suppliers and trades for my role. There is never ANY unnecessary faff or paperwork. They answer my queries immediately, deliver what I need to... See more
Company replied
I was in a bit of a rush to get back to my job - as time was pressing on. Had to wait 15 minutes before getting served as there was only one guy on the till. I noticed staff in the background chatti... See more
Company replied
Howdens have been so professional and helpful. The design was excellent and Chloe’s input was so valuable, she was also flexible and able to tweak when we moved a wall! Ollie has been great with after... See more
Company replied
Great service from Fay at the Brighton depot. She came to the house, measured up, considered what I wanted and delivered a professional and well thought out kitchen plan. I am delighted with the resul... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 5, Portland Trading Estate, Portland Road, BN3 5NT, East Sussex, South East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I find this store the most helpful and efficient service always ready to help find what you need keep it up chaps

Reply from Howdens - Brighton Portslade
We love our new kitchen, especially the worktops recommended by Fay!

Reply from Howdens - Brighton Portslade

Reply from Howdens - Brighton Portslade
Outstanding customer service from an amazingly helpful David Mugridge who went above and beyond to sort out what we needed.
Small error on items delivered [which can happen with any company] was put right instantly and without any quibble.

Reply from Howdens - Brighton Portslade
Team are always welcoming and willing to help with all my customers which are pleased with the service they provide. Great depot and always stocked.

Reply from Howdens - Brighton Portslade
I needed a worktop quickly. Not only was it a competitive price but was of superior quality to a competitor of similar price.

Reply from Howdens - Brighton Portslade
I have asked to close the account as company has gone into liquidation
And your still using it .
Even had old customers use the account when there is passwords on it .
Very disappointed with the relationship

Reply from Howdens - Brighton Portslade

Reply from Howdens - Brighton Portslade
All delivered on time, in fact a bit early, with nothing broken or missing. All went to plan, thanks very much

Reply from Howdens - Brighton Portslade
I always like Howden service, Very helpful, good prices and quick to get materials

Reply from Howdens - Brighton Portslade
Helpful dealing with the delivery and sent two people to deliver the goods as requested as the property was on the top floor. The delivery drivers were great and hauled everything up. A few items were incorrect but after speaking with staff I was able to take the unwanted items to the store and swap them for the correct items. I use Howdens for numerous refurbishment projects and the standard is always spot on. They have a lot of the items in stock too so you don’t have to wait weeks for delivery. Highly recommended and very competitive on price.

Reply from Howdens - Brighton Portslade

Reply from Howdens - Brighton Portslade
Brighton (portslade) dealt with 2 recent kitchen plans with a number of changes so efficiently. One damaged item and a couple of small missing items were delivered same day and extra items supplied to fitters.
The cad designs could do with an upgrade to show colours better and also joins on backboards or kickboards to help customer get a realistic view of what to expect

Reply from Howdens - Brighton Portslade
Pants, missing items : incorrect items which delayed install by a week - not impressed !!!

Reply from Howdens - Brighton Portslade
Howdens HOVE.. Great team. Nothing to much trouble, always go the extra mile. Returns, replacements, refunds and credit never a problem.

Reply from Howdens - Brighton Portslade
Used Howdens Brighton. Multiple mistakes, designer mis measured one wall by 10cm, and didn’t measure correctly for a corner cupboard, took 3 attempts to get it right!
Damaged work top delivered and when I phoned to inform Howdens they immediately accused my fitter of damaging it which I know wasn’t the case! They eventually replaced it but it held the whole job up waiting for replacement.
Wouldn’t ever recommend them

Reply from Howdens - Brighton Portslade
Very helpful and friendly go out there way to help

Reply from Howdens - Brighton Portslade

Reply from Howdens - Brighton Portslade
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.