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Howdens - Cannock Reviews 

187
TrustScore 4.5 out of 5

4.7

Unit 3, Online Business Centre, Walkmill Lane, WS11 0LR Cannock, Wales & West, GB


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Rated 5 out of 5 stars

Without a shadow of doubt the Cannock Howdens team has unrivalled Service, experience and go out of their way to give the service you deserve. Tom Walker and his dedicated team left no stone unturned... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with the Cannock depot. We were well looked after by Kelly and Tom. Kelly would always come back promptly to questions and changes to our kitchen design. Delivery was spot on and... See more

Company replied

Rated 4 out of 5 stars

Fantastic service from the Cannock branch,from Gary at the start of our kitchen journey to the excellent service from the design team. We had a huge range of options which we were able to consider... See more

Company replied

Rated 5 out of 5 stars

An excellent experience from start to finish. Fantastic support from Kelly in helping design and choose our kitchen. The recommended fitter Paul was superb. Did an a fantastic job on the installatio... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3, Online Business Centre, Walkmill Lane, WS11 0LR, Cannock, Wales & West, United Kingdom

  • 01543 202 000

4.7

Excellent

TrustScore 4.5 out of 5

187 reviews

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4.7

All reviews

(187)

8,934 reviews in the last 12 months

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Rated 1 out of 5 stars

No customer service Howdens

Howdens customer service is non existent. We have a chipped stainless sink which they state I must of done the damage. New kitchen fitted in December. Reported it in January. Given new sink, by a member of staff and contacted fitter, who sent me a very upsetting message advising I had no right going to Howdens. He came weeks later to cover a hole he had left in the kitchen and charged me for the work. 4 weeks later been back to Howdens. The person who gave me the sink would not even come out of the warehouse to speak to me. Another man insisted I had caused the damage and no way were they liable. I kept asking for the name of the manufacturer but he refused to tell me. I started buying my first home in 1978 and have never managed to damage a stainless steel sink. I have had 2 kitchen fitters visit my home this week, to get a quote to change sink and on both occasions advised the sink chip is a fault during manufacture. No one from Howdens has seen the damaged sink. I will not be returning to Howdens just going to pay for a refit myself. Not happy and wouldn't recommend Howdens to anyone or the fitter I had. I have shared my experience with Howdens and the fitter to many people and will continue to do so.
Update. In response to my review Howdens requested my details so it could be passed to relevant dept. and I would be contacted. Details sent 17 April, still waiting for response.

December 2, 2024
Unprompted review
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Reply from Howdens - Cannock

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Great service from Thorne branch and…

Great service from Thorne branch and Cannock branch

April 7, 2025
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Reply from Howdens - Cannock

Hello Gary,

Thank you for your positive feedback about the service you received from our Thorne and Cannock branches. We are pleased to hear that you had a great experience with us.

Best wishes,

Rated 2 out of 5 stars

Still over charging the customer when…

Still over charging the customer when things are on offer please check your invoices as they won't tell you ?

March 25, 2025
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Reply from Howdens - Cannock

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Quick easy transaction

Quick easy transaction, booked on line and ready to go when I got there to collect.

March 24, 2025
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Reply from Howdens - Cannock

Hello Rob,

Thank you for sharing your experience with us. We're pleased to hear that the transaction was quick and easy for you.

Best wishes,

Rated 5 out of 5 stars

If only all Companies were this professional

Whilst I appreciate all reviews are subjective I have to say the Cannock Branch of Howdens was a pleasure to work with, the customer service received from the Branch Manager and his exceptionally well informed team was outstanding, and the product was of a very high standard, I was so pleased with the knowledge and support I received from the team they went above and beyond to help.
An exemplary demonstration of a customer oriented Business Model!

December 4, 2024
Unprompted review
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Reply from Howdens - Cannock

Good morning, thank you for taking the time out of your day to leave this review. Take care and have a lovely day.

Rated 5 out of 5 stars

We absolutely love our new kitchen

We absolutely love our new kitchen, Emily came out and did the planning and our fitter was great.
From start to finish very smooth process.

November 11, 2024
Unprompted review
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Reply from Howdens - Cannock

Hello Mrs Johnson, we are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day.

Rated 5 out of 5 stars

Great deals

Great communication. Great deals. Helpful staff.

December 18, 2024
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Reply from Howdens - Cannock

Hi there JOSEPH BESFORD, we are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day.

Rated 5 out of 5 stars

1st class service provided

1st class service provided, from literally all staff here , we had things missing as had a huge delivery 🚚 but they dropped them to us on a few occasions and we live rural . It was never a problem to them, the kitchen designer designed the kitchen amazingly and everything fitted as it should, they also went the extra mile to discount us as much as they could.

I would definitely recommend this branch and will us them again

Thank you Guys kitchen looks beautiful

December 28, 2024
Unprompted review
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Reply from Howdens - Cannock

Good morning, thank you for leaving this review for the - Cannock depot. Take care and have a lovely day!

Rated 5 out of 5 stars

Superb service

Superb service from the team at Cannock.

December 6, 2024
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Reply from Howdens - Cannock

Hello John, thank you for leaving this 5* rating. Have a great day.

Rated 5 out of 5 stars

Great service

What fantastic service from Emily and her team at Howden's Cannock. They were very warm and welcoming into their new showroom and put us at ease through the process of designing and supplying us with our beautiful new kitchen. Nothing was too much trouble, even though we made several trips to see Emily with various questions. I would recommend getting you kitchen from Howden's - I am sure you will not be disappointed.

October 9, 2024
Unprompted review
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Reply from Howdens - Cannock

Good afternoon Pauline, It's great to read your feedback regarding our service. We hope to see you again soon, take care.

Rated 5 out of 5 stars

Kitchen revamp

New cupboard doors, drawers, sink and work tops. Excellent work, scott murrey and paul gough did excellent job

October 29, 2024
Unprompted review
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Reply from Howdens - Cannock

Hi there Mrs Collins, It's great to read your feedback regarding our service. We hope to see you again soon, take care and have a lovely day.

Rated 5 out of 5 stars

Great service and quality

Great service and quality. Very professional company

September 11, 2024
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Reply from Howdens - Cannock

Good afternoon Jeremy, It's great to hear that you had such a positive experience. Best wishes. Cha

Rated 5 out of 5 stars

Flawless Kitchen Delivery

The delivery process of our kitchen was excellent. Brad and Tom were professional, friendly and couldn't do enough to ensure we had all of our order and that it was stored in a safe way.

September 14, 2024
Unprompted review
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Reply from Howdens - Cannock

Good morning, Thank you for taking the time to write such a great review. All the best. Cha

Rated 5 out of 5 stars

Helpful and efficient

Helpful and efficient. Thank you.

July 24, 2024
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Reply from Howdens - Cannock

Good afternoon Sue, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon! Best wishes, Alan

Rated 5 out of 5 stars

Sarah has been outstanding and helpful…

Sarah has been outstanding and helpful in everyway and will carry on with ordering and looking forward to future projects

July 4, 2024
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Reply from Howdens - Cannock

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day.

Rated 5 out of 5 stars

Fantastic products and very competitive…

Fantastic products and very competitive prices! The staff are all knowledgeable on every product and more than helpful. A real great buzz in the showroom in cannock too...its not very often you find happy people to serve you but hey...here they are!!

June 29, 2024
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Reply from Howdens - Cannock

Good afternoon, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Take care and have a lovely day.

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