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Howdens - Chelmsford North Reviews 

43
TrustScore 4.5 out of 5

4.6

Unit 8, Northumberland Court, Montrose Road, CM2 6UW Essex, East Anglia, GB


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Rated 5 out of 5 stars

I would like to personally thank Craig as well as the whole of his team for their first class service. I could not recommend them highly enough. My kitchen is amazing.

Company replied

Rated 5 out of 5 stars

The kitchen design team were very professional in helping the customer choose her kitchen Patient and informative on the design and options and no problem making changes when needed

Company replied

Rated 3 out of 5 stars

From initial design though to delivery was first class . Sam was brilliant .. After sales service is not so good , the integral washing machine has not work from day one ( over a month now) . Variou... See more

Company replied

Rated 5 out of 5 stars

The booking experience was excellent and your representative was most helpful during that process. The pick-up of doors, worktops etc all went very well and the quality of the good is superb. The s... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 8, Northumberland Court, Montrose Road, CM2 6UW, Essex, East Anglia, United Kingdom

  • 01245 782 000

4.6

Excellent

TrustScore 4.5 out of 5

43 reviews

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4.6

All reviews

(43)

9,318 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Dean

This is the second time we have used Dean. He was brilliant both times, our first kitchen was a replacement like for like which was the smoothest of processes and the second kitchen was a complete change of layout. We have limited space until we do the extension and Dean really helped to maximize the storage whilst also keeping the kitchen looking airy and bright. He got back to me in really good time, always answered the phone when I called and when we were sent the wrong cupboard by accident, he resolved the problem within a matter of minutes and had a new delivery out to us that same week!! I honestly cannot recommend him enough. We are now buying all our fire doors through him and will be using him again when our kitchen is extended.

January 9, 2023
Unprompted review
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Hi Chloe, Thanks for leaving this 5 star review for the Howdens - Chelmer depot! It's great to read your comments. All the best, Tash.

Rated 1 out of 5 stars

Purchased a worktop that failed due to water

Purchased a worktop that failed due to water ingress although they r design for sinks to be installed on

Chelmsford Northumberland cresent don’t believe in reimbursement of any labour costs

December 13, 2022
Unprompted review
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Reply from Howdens - Chelmsford North

Thank you for your feedback, Chris. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

From initial design though to delivery…

From initial design though to delivery was first class .
Sam was brilliant ..
After sales service is not so good , the integral washing machine has not work from day one ( over a month now) . Various engineers ( all different sub contract companys) have been out to fix the problem , the problem remains E08 & E13 fault code . Rang the chelmsford branch again today , asking them to give me my money back or replace ..this was refused & whats more could not give a date when the next engineer would be out ..This is very poor service , asked for manager to call me ...nothing to date ! Not even the offer to pay my laundry bills !

December 20, 2022
Unprompted review
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

I was cheerfully welcomed into the…

I was cheerfully welcomed into the store. The staff interacted together to solve my problem and due to their product knowledge and sold me the necessary product. A good experience.

September 26, 2022
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Hello, Thanks for reviewing our Howdens - Chelmer depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

The same hot water boiling tap is on…

The same hot water boiling tap is on the internet at half the six hundred pounds I’ve been charged I’m very disappointed about this as same unit

September 16, 2022
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Thank you for taking the time to leave this review. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can look into this further.

Rated 5 out of 5 stars

Brilliant Service from David and Craig…

Brilliant Service from David and Craig in the Warehouse. A total breath of fresh air compared to normal warehouse staff. Both are polite, enthusiastic and eager to help, nothing appears to be to much trouble. They have brilliant product knowledge and are not afraid to push Howdens products.
They are obviously super proud of the ordered layout of their warehouse and the efficient way they operate it. They realise the importance of customer service and interaction. Absolute credit to Howdens and will definitely encourage me to shop there again. Good friendly service is all to rare these days and it stands out a mile when you receive it. Great Work !! Keep It Up ! Please pass on my comments. Thanks Again Dez

June 1, 2022
Unprompted review
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Good afternoon, Thanks for reviewing our Howdens – Chelmer depot. I am sure the team will be pleased to read your kind words! Best wishes, Tash

Rated 5 out of 5 stars

Our priority in updating our kitchen…

Our priority in updating our kitchen diner was to have a full size fridge/freezer installed- we always had a small fridge under the breakfast bar and had a freezer in garage at the end of the garden- not ideal in bad weather!
Samantha designed a very impressive kitchen incorporating the fridge/freezer and adjacent to it facing the dining room area a lovely lit shelf unit and cupboard.
Overall we were very happy with the service and advice we received and would recommend Howdens to everyone

April 29, 2022
Unprompted review
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Good afternoon, Thanks for reviewing our Howdens – Chelmer depot. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

A great service

At Chelmer, there is always help at hand.
I will continue to use the good service as long as I can. Thank you.
John Marshall.

January 19, 2022
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

Rated 3 out of 5 stars

Deliver costs a joke

Just spent close to 15 grand for two different customers. and still having to pay 200 for delivery. Absolute disgrace. Almost makes the decision to use Howdens questionable.

December 25, 2021
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Thank you for bringing this matter to our attention, Peter. Please rest assured we will share your feedback internally, however, please be aware our depots are now closed for Christmas until the 4th of January. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Good service as usual

As usual it's a quick and simple process to order what I need and collect the next day

December 13, 2021
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Hi Jerry, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Harriet.

Rated 5 out of 5 stars

Fantastic new management

Fantastic!!! Couldn’t find more helpful staff and knowledge base. New management is prepared to resolve anything, replacing any items and giving great customer service.
Well done to all the TEAM. Wishing you all the best and all the success.
Thank you xxx

November 15, 2021
Unprompted review
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Good afternoon, thank you so much for leaving this 5* review for our Chelmer depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

Rated 5 out of 5 stars

Great service

Great product, good service, reliable and friendly staff, fantastic after sales dealing with any minor problems. Keep up the good work.

November 9, 2021
Howdens - Chelmsford North logo

Reply from Howdens - Chelmsford North

Good morning Gregory, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

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