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Howdens - Chepstow Reviews 

84
TrustScore 4.5 out of 5

4.7

Units 8 - 10, Bulwark Trading Estate, Bulwark Road, NP16 5QZ Chepstow, Wales & West, GB


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Rated 5 out of 5 stars

Great product at highly competitive price. Helpful staff, confirmed the product was exactly as specified showing me a displayed item in the warehouse. Doors were fully wrapped so had no issue with mar... See more

Company replied

Rated 5 out of 5 stars

We wanted to match up some existing units and Megan, Zac and Liam really couldn't have been more helpful. They were so kind and even tho it wasn't a full kitchen they made sure we got exactly what we... See more

Company replied

Rated 5 out of 5 stars

Umit has been so engaging and attentive to our choices. He turned up on time, explained what he was doing each time and smiled a lot, making the viewing of the proposed design, a delight. The manage... See more

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Rated 5 out of 5 stars

We had an excellence experience with Howdens Chepstow and particularly Martin Powell. Martin created a fantastic kitchen design. We were keen to keep the look of the kitchen in line with the style and... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 8 - 10, Bulwark Trading Estate, Bulwark Road, NP16 5QZ, Chepstow, Wales & West, United Kingdom

  • 01291 627 535

4.7

Excellent

TrustScore 4.5 out of 5

84 reviews

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4.7

All reviews

(84)

9,056 reviews in the last 12 months

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Rated 5 out of 5 stars

Alwayhappy to visits friendly

Always friendly. Polite. And very helpful. It's a pleasure to visit the store. Never ever had a bad time there .

December 22, 2025
Unprompted review
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Reply from Howdens - Chepstow

Good morning, Thank you for sharing your positive experience with us. Best wishes, Alexandra

Rated 1 out of 5 stars

Time wasters.

Time wasters.

7 weeks after my enquiry I finally gave up.

I wasted 2 hours on a Saturday morning while the 'kitchen designer' figured out how to use their computer. After that I heard nothing.

I kept following up by email and the emails always came back with an excuse. Finally after 7 weeks, someone called me up they had the wrong email for me (despite emailing me multiple time with excuses!).

My carpenter has now moved on to other projects and there's no chance I can get him to install anything this year.

Overall a terrible experience.

November 1, 2025
Unprompted review
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Reply from Howdens - Chepstow

Hello, we're sorry you have been disappointed by your experience, Michael. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff great service

May 16, 2025
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Reply from Howdens - Chepstow

Hello Martin,

Thank you for your kind words about our staff and service. We're pleased to hear you had a positive experience with us.

Best wishes,

Rated 5 out of 5 stars

ITS LIKE FAMILY

THE PEOPLE WHO WORK IN THE OFFICE AND WAREHOUSE ARE VERY HELPFULL, FRIENDLY AND POLITE. NOTHING SEENS TO MUCH TROUBLE.
ITS A PLEASURE GOING THERE, AND THE COFFEE IS
SUPERB.

February 24, 2025
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Reply from Howdens - Chepstow

Good morning, Thanks for taking the time out of your day to leave this review. All the best.

Rated 5 out of 5 stars

Great price stock available

As always, great price, stock available, exactly what I need when I need it.

December 13, 2024
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Reply from Howdens - Chepstow

Good morning, thank you for leaving this review for the - Chepstow depot. Take care and have a lovely day!

Rated 5 out of 5 stars

Ordering was easy, beautiful kitchen

Ordering was easy, I booked a slot at the showroom & we went through our kitchen requirements. This is the 3rd kitchen we’ve bought for our property rentals, they look great, are hard wearing & stylish. Delivery was quick & any issues we’ve had in the past have been resolved immediately, ie missing screws.

December 13, 2024
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Reply from Howdens - Chepstow

Good morning, thank you for leaving this review for the - Chepstow depot. Take care and have a lovely day!

Rated 5 out of 5 stars

Great seller

Great seller. thank you

November 28, 2024
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Reply from Howdens - Chepstow

Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

Martin was an excellent kitchen…

Martin was an excellent kitchen designer, he had some great ideas but also listened to our wishes and we worked together well to produce our dream kitchen. He was always approachable, professional and always accommodating with any changes we wanted.
Thoroughly recommend Martin to anyone considering having a new kitchen.

May 31, 2024
Unprompted review
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Reply from Howdens - Chepstow

Good morning Sue, we are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day.

Rated 5 out of 5 stars

I use Howdens Chepstow all the time…

I use Howdens Chepstow all the time Always helpful and the staff always on hand to help with any issues ,Big shout to Katy and Emily in the office first class service.

October 10, 2024
Unprompted review
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Reply from Howdens - Chepstow

Hi there Conrad Kew, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon.

Rated 5 out of 5 stars

MartinPowell - Top kitchen designer in Chepstow branch

Martin had some great ideas on our new kitchen refurb/redesign. He helped us work with several options , and showed HUGE professionalism and flexibility with several designs.
Eventually coming up with a very aggressive pricing which we were very happy with.
I'd have no problem being a reference for his design services , and even showing our new kitchen

September 28, 2024
Unprompted review
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Reply from Howdens - Chepstow

Good morning Tim, thank you so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a lovely day!

Rated 4 out of 5 stars

Brilliant kitchen designer

We were delighted with service and ideas that Martin gave us with our new kitchen design. Very professional great attention to detail and friendly.

October 1, 2024
Unprompted review
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Reply from Howdens - Chepstow

Good morning Tracey Black, It's great to read your feedback regarding our service. Take care and have a lovely day.

Rated 1 out of 5 stars

Very poor

Very poor , staff were terrible, 4 members of staff doing nothing and 1 trying to do it all , warehouse boys were just as worse , last time I use this branch

June 22, 2024
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Reply from Howdens - Chepstow

Thank you for bringing this matter to our attention, Chris. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. Many thanks.

Rated 5 out of 5 stars

M / j carpentry

Fantastic sales team at Chepstow howdens. This is the key element to your companies success. Helpful / courteous/ to customer and tradesmen to get the job done .

June 21, 2024
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Reply from Howdens - Chepstow

Good afternoon. Thank you for leaving this 5* rating. We hope to see you again soon! Have a lovely day!

Rated 5 out of 5 stars

Kitchen design

Martin, the kitchen designer was incredibly helpful at every stage of the ordering of our new kitchen. His product knowledge and design ideas were excellent. Nothing was too much trouble and my wife and I are very happy customers.

June 24, 2024
Unprompted review
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Reply from Howdens - Chepstow

Hi there Justin, Thanks for leaving this positive review. That is really good to hear! All the best.

Rated 1 out of 5 stars

Terrible customer service

The staff in the Howdens Chepstow branch are absolutely useless! I’ve dealt with many other Howdens branches and the staff have gone above and beyond to help and offer up their wide product knowledge. This is completely different to when you visit the Chepstow Branch, they all sit at their computers and slowly move (at a snails pace) over to the till when customers come in. They send offers through and then when you go to branch no one knows what the manager has sent out. There’s no product knowledge amongst the staff or the want to help customers. It feels like you’re a chore. Next time I will be going to the Newport branch!!!

May 1, 2024
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Reply from Howdens - Chepstow

Thank you for taking the time to leave this review. Please be assured we will raise your comments with the Chepstow depot for their acknowledgement and further investigation. All the best

Rated 5 out of 5 stars

Oh these guys at Howdens are just…

Oh these guys at Howdens are just great, nothing is too much trouble and the quality of the kitchens first class.

February 5, 2024
Unprompted review
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Reply from Howdens - Chepstow

Good morning Sarah, thank you so much for leaving this 5* review for our Chepstow depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Alan.

Rated 5 out of 5 stars

Great experience

From the moment I first contacted Howdens enquiring about a new kitchen, Martin was fantastic.

Martinprovided a thorough, professional and friendly service throughout, and utilised our kitchen space to design an excellent kitchen which we are extremely happy with.

Many thanks Martin! (Paul and Hayley)

November 13, 2023
Unprompted review
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Reply from Howdens - Chepstow

Hi, Thanks for taking the time to leave this positive review. All the best, Tash

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