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Howdens - Chippenham Reviews 105

TrustScore 4.5 out of 5

4.5

Arc House, Vincients Road, Bumpers Farm Industrial Estate, SN14 6NQ Chippenham, South West, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I took a risk of getting caught in traffic as I had a 15min window before everyone started to leave Bumpers Farm for the evening. The lady who served me was great - no waiting, no fuss just processe... See more

Company replied

Rated 5 out of 5 stars

Great help real care and kindness. Product knowledge was great in person and on the phone. The Caracas construction is great by comparison to Wren the mounting system and the strength is so much bet... See more

Company replied

Rated 5 out of 5 stars

The process of replacing our kitchen has been made easier by the amount of support and advice I have received by all the staff at Howdens in Chippenham. Especially from Hannah, Karen and Donna. I wa... See more

Company replied

Rated 5 out of 5 stars

My local branch is in Chippenham, Wiltshire, and while the team are all exceptional - I’ve found this to be quite typical across the company! As an installer I love the fact that they always have w... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Arc House, Vincients Road, Bumpers Farm Industrial Estate, SN14 6NQ, Chippenham, South West, United Kingdom

  • 01249 461 907

4.5

Excellent

TrustScore 4.5 out of 5

105 reviews

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Rated 5 out of 5 stars

howdens has always been very helpful…

howdens has always been very helpful with my kitchen fitting requirements be it big or small they do try and beat prices and will come to your home and help you design your kitchen whilst giving you helpful tips regarding the design. they have a good customer service and will happily replace anything that might not meet your standards for example if you notice a small scratch on a unit they will simply replace it no questions asked.

September 17, 2024
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Reply from Howdens - Chippenham

Good morning, Thanks for taking the time out of your day to leave this review. Have a lovely day! Cha

Rated 5 out of 5 stars

Kitchen Design

The service from Ashley, Donna, Matt and the rest of the team at Howdens Chippenham, has been exceptional.
We are carrying out some renovation projects and have found the perfect partner in Howdens.

August 24, 2024
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Reply from Howdens - Chippenham

Good afternoon, Thank you for taking the time to leave this review. All the best. Cha

Rated 1 out of 5 stars

Matt kitchen quality is terrible and customer service is appalling

Matt kitchen quality is terrible, grease marks are obvious everyday. Cleaning makes no difference, even if I follow the Howdens guidelines. My Mum spent 1000s on this kitchen, and she is in her late seventies and Howdens believe it is acceptable to clean your kitchen everyday and still look smeery and greasy. Customer service is appalling, builder has been very helpful, Howdens customers beware as they haven't even come out to inspect it (it's 10 mins away). Let me be clear, I have purchased many howdens kitchens in the past but never again. Don't go near them, when it goes wrong, they honestly don't care. Lost there way, forgotten that they have customers.

June 12, 2024
Unprompted review
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Reply from Howdens - Chippenham

Good morning Mark. Thank you for leaving a review of our Chippenham depot. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details and account name/number to reviews@howdens.com so that we can help further.

Rated 5 out of 5 stars

Bloody great staff in the Chippenham…

Bloody great staff in the Chippenham Wiltshire branch

May 11, 2024
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Reply from Howdens - Chippenham

Good morning Paul, Thanks for leaving this 5 star review for the Howdens - Chippenham depot, I am sure the team will be pleased to read your kind words! Best wishes, Alan.

Rated 3 out of 5 stars

Late delivery

Late delivery
Delivery was due at 08:00 and eventually arrived at midday.

January 18, 2024
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Reply from Howdens - Chippenham

Thank you for your feedback- we will raise your comments internally.

Rated 5 out of 5 stars

Helpful and accommodating

Helpful and accommodating, resolve issues quickly.

January 13, 2024
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Reply from Howdens - Chippenham

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Best kitchens and staff

Very helpful, polite and constructive team … I’ve always had a good experience, if there was any issues it would always be sorted straight away..
I have fitted other kitchens but Howdens beat them all hands down … best of all my clients are always happy with the experience from having them come round to design the layout to the finished article installed.

January 6, 2024
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Reply from Howdens - Chippenham

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Good attentive staff

Good attentive staff. Good deals.
Affordable and better quality products.
Good range of choices.

December 21, 2023
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Reply from Howdens - Chippenham

Hi, Thanks for leaving this positive review. Many Thanks, Tash.

Rated 5 out of 5 stars

Great quality cooker with ceramic hob

Great quality cooker with ceramic hob, needed to replace induction hob for customer recently fitted with pacemaker. Quick availability too, do I was able to get their kitchen fully functional again.

December 16, 2023
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Reply from Howdens - Chippenham

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

Very annoyed!!

Nothing wrong with your branches, it's your accounting team that's the problem. I was a week late with paying my invoice and rather than a phone call or a gentle nudge with a letter you decide to threaten me with court action. I have been dealing with you for well over a decade and that's how you treat your clients is it? Very poor and I'm seriously considering closing my account at the end of the year.

November 4, 2023
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Reply from Howdens - Chippenham

Good morning, it would be helpful if you could email us with your contact details and account name/number to reviews@howdens.com so that we can pass this to our Accounts team for clarity and further help.

Rated 5 out of 5 stars

Service shines

I can’t say I really go anywhere else. Going there to order what you know you want is one thing but beyond that their advice, knowledge and service shines, throughout the whole branch.

November 4, 2023
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Reply from Howdens - Chippenham

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Such a friendly

Such a friendly, helpful, and knowledgeable team at your Chippenham branch! Thanks to Karen, Donna, and Will, who make the experience really easy. Thanks

October 28, 2023
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Reply from Howdens - Chippenham

Hi, Thanks for leaving this 5 star review for the Howdens - Chippenham depot! Best wishes, Tash

Rated 5 out of 5 stars

The process of replacing our kitchen…

The process of replacing our kitchen has been made easier by the amount of support and advice I have received by all the staff at Howdens in Chippenham. Especially from Hannah, Karen and Donna.
I was able to take home samples which was really useful. Items are readily available and they are a great local company to deal with.
Having a good tradesman/fitter/carpenter who is also helpful and open about costings is also key as the pricing has to go through them unless you have a trade account.

October 18, 2023
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Reply from Howdens - Chippenham

Hi Kate, Thanks for taking the time to leave this review. All the best, Tash

Rated 5 out of 5 stars

My local branch is in Chippenham

My local branch is in Chippenham, Wiltshire, and while the team are all exceptional - I’ve found this to be quite typical across the company!

As an installer I love the fact that they always have what I need in stock - with any shortages quickly sourced from a neighbouring branch.

September 26, 2023
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Reply from Howdens - Chippenham

Hi, Thanks for leaving this 5 star review for the Howdens - Chippenham depot! Have a lovely day! Tash.

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