Banner for Howdens - Duncrue

Howdens - Duncrue Reviews 67

TrustScore 4.5 out of 5

4.6

Units 1 & 8-10 & 28-36, Duncrue Crescent, BT3 9BW Northern Ireland, Northern Ireland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Mariah was fantastic through the whole process, making helpful suggestions to stay within budget, and kept me up to date with all arrangements. While the kitchen was being built she continued to liais... See more

Company replied

Rated 5 out of 5 stars

I met with Rebecca Gardin the kitchen designer at howdens Duncrue. Rebecca was fantastic to deal with throughout the entire process. Explained every aspect of the design thoroughly and answered all... See more

Company replied

Rated 3 out of 5 stars

I ordered a new kitchen when I when to build it up I had received the wrong door pack wrong door Colour, the island panels were also their wrong colour. Give me the wrong hinges. And there was a wre... See more

Company replied

Rated 5 out of 5 stars

Very good service from everyone at howden duncrue depot. Kitchen very good quality at competitive costs Will definitely use again

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 1 & 8-10 & 28-36, Duncrue Crescent, BT3 9BW, Northern Ireland, Northern Ireland, United Kingdom

  • 02890 101 200

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Mariah at Howdens Duncrue and a lovely finished job!

Mariah was fantastic through the whole process, making helpful suggestions to stay within budget, and kept me up to date with all arrangements. While the kitchen was being built she continued to liaise with the builders, everyone did a fantastic job. Clerkenwell reed green gloss cabinets & Dekton Neural worktop - beautiful combination!

May 15, 2026
Unprompted review
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hello Margaret,

Thank you for your wonderful feedback.

Best wishes, Alexandra

Rated 4 out of 5 stars

1 simple mistake when a client changed…

1 simple mistake when a client changed there minds on door colours but the paperwork didn't get changed resulted in a costly rescheduling , fair play to the manager who was honest with dates and ensured the company was true to his word on delivery dates and within 10 days the kitchen was finished with a very happy client , the down side was a loss of earnings on rescheduling, the upside was the kitchen was spectacular in quality and design

December 5, 2025
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

HOWDENS A SHINING JEWEL IN DUNCRUE

STEPHEN AND THE REST OF THE STAFF WERE VERY KNOWLEDGABLE ABOUT OUR REQUIREMENTS AND VERY HELPFUL IN LOADING MY VAN WITH STOCK.

June 26, 2025
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hello Raymond, good morning,

Thank you for your kind words about Stephen and the team. We're pleased to hear that you found our staff knowledgeable and helpful during your visit.

Best wishes,

Rated 5 out of 5 stars

Beautiful kitchen and excellent quality

Rebekah was great from start to finish, helping us decide on our kitchen. She was so helpful and pleasant. I’m am delighted with my purchase

June 10, 2025
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hello SS BUILDERS BELFAST,

Thank you for your kind words about Rebekah and your experience with us. We're thrilled to hear that you are delighted with your kitchen purchase.

Best wishes,

Rated 5 out of 5 stars
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hello,

Thank you for your kind words and for taking the time to leave a review. We're pleased to hear that our staff were helpful during your experience with us.

Best wishes,

Rated 5 out of 5 stars

Helpful and courteous service desk…

Helpful and courteous service desk team! Highly recommended!

March 12, 2025
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hello Mrs Anne Magill,

Thank you for your kind words and for recommending our service desk team. We are pleased to hear that you found our service helpful and courteous.

Best wishes,

Rated 3 out of 5 stars

I ordered a new kitchen when I when to…

I ordered a new kitchen when I when to build it up I had received the wrong door pack wrong door Colour, the island panels were also their wrong colour. Give me the wrong hinges.
And there was a wreck missing which I had paid for and had to pay for again. There was No draw for kife and forks has to go back about five times to get the stuff as it was not it stock .had the pay the kitchen fitter to come back a extra day not happy

February 25, 2025
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Ordered online collected in store

Ordered online collected in store, good quality at reasonable price. Store staff pleasant and helpful.
Great range of products.

August 13, 2024
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Good afternoon, Thanks for leaving this 5 star review for the Howdens - Duncrue depot! Have a lovely day!

Rated 5 out of 5 stars

The staff in Howdens at Duncrue Belfast…

The staff in Howdens at Duncrue Belfast are always pleased to help customers in anyway they can, nothing is too much trouble and their customer service is second to none.

July 16, 2024
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Good afternoon, Thanks for leaving this 5 star review for the Howdens - Duncrue depot! Have a lovely day!

Rated 5 out of 5 stars

Recommend Rebecca Gardin

I met with Rebecca Gardin the kitchen designer at howdens Duncrue. Rebecca was fantastic to deal with throughout the entire process. Explained every aspect of the design thoroughly and answered all questions i had. I cannot recommend Rebecca highly enough for her work.

Whilst we did not end up purchasing a kitchen from Howdens i still wished to commend Rebecca on her work.

March 26, 2024
Unprompted review
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hi, Thanks for leaving this 5 star review for the Howdens - Duncrue depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

My poor friend Louise McKee saved for…

My poor friend Louise McKee saved for years for a dream kitchen and it is a nightmare. Falling apart. Sort it out. Very poor customer service

September 1, 2023
Unprompted review
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hi Ray, we have been in touch with our Customer Services team who have advised that this matter has been discussed with Louise directly, and a final correspondence was provided.

Rated 5 out of 5 stars

Everyone was so friendly and helpful

Everyone was so friendly and helpful. They took time to listen to my needs and answer any queries that I had.

October 26, 2023
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hi, Thanks for leaving this positive review. Best wishes, Tash

Rated 1 out of 5 stars

Very disappointing customer service

Very disappointing customer service and general service from Howdens. Units fitted without the door being able to shut properly and a complete lack of communication from Howdens to get this resolved. Extremely unsatisfactory service. A formal complaint will be made.

October 5, 2023
Unprompted review
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hi Katie, we will raise your comments with the Duncrue depot for their acknowledgment. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Helped get all materials I needed and…

Helped get all materials I needed and materials that weren’t in stock they advised me on other products that was available

May 19, 2023
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hi, Thanks for leaving this 5 star review for the Howdens - Duncrue depot! Best wishes, Tash

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look