Banner for Howdens - Duncrue

Howdens - Duncrue Reviews 

69
TrustScore 4.5 out of 5

4.7

Units 1 & 8-10 & 28-36, Duncrue Crescent, BT3 9BW Northern Ireland, Northern Ireland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I met with Rebecca Gardin the kitchen designer at howdens Duncrue. Rebecca was fantastic to deal with throughout the entire process. Explained every aspect of the design thoroughly and answered all... See more

Company replied

Rated 5 out of 5 stars

Mariah was fantastic through the whole process, making helpful suggestions to stay within budget, and kept me up to date with all arrangements. While the kitchen was being built she continued to liais... See more

Company replied

Rated 3 out of 5 stars

I ordered a new kitchen when I when to build it up I had received the wrong door pack wrong door Colour, the island panels were also their wrong colour. Give me the wrong hinges. And there was a wre... See more

Company replied

Rated 5 out of 5 stars

Very good service from everyone at howden duncrue depot. Kitchen very good quality at competitive costs Will definitely use again

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 1 & 8-10 & 28-36, Duncrue Crescent, BT3 9BW, Northern Ireland, Northern Ireland, United Kingdom

  • 02890 101 200

4.7

Excellent

TrustScore 4.5 out of 5

69 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(69)

9,356 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helped get all materials I needed and…

Helped get all materials I needed and materials that weren’t in stock they advised me on other products that was available

May 19, 2023
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hi, Thanks for leaving this 5 star review for the Howdens - Duncrue depot! Best wishes, Tash

Rated 5 out of 5 stars

Very good service from everyone at…

Very good service from everyone at howden duncrue depot.
Kitchen very good quality at competitive costs
Will definitely use again

November 24, 2022
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hi, Thanks for leaving this 5 star review for the Howdens - Duncrue depot! Best wishes, Tash

Rated 5 out of 5 stars

Great advice

November 16, 2022
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Hi Mike, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 4 out of 5 stars

Bought 4 doors , 2 fire

I bought 4 doors of which 2 are fire rated, this was almost 3 weeks ago each time I call to collect the fire doors are still not in store but staff say they are in Ireland.
Doors have arrived and are now swinging away in the attic room.

August 12, 2022
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Thank you for your feedback, Robert. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Exceptional service

Exceptional service. I would highly recommend this company. The staff in the Duncrue Street branch could not have been more understanding and helpful. They went over and above the level of customer service that would be expected of any kitchen supplier. Thank you

July 5, 2022
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Good afternoon, Thanks for reviewing our Howdens – Duncrue depot. I am sure the team will be pleased to read your kind words! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Hello the Howdens team are wonderful

Hello the Howdens team are wonderful from Michelle the manger Laura the kitchen planner and not to forget James very welcoming staff and very knowledgeable with a very friendly service. I look forward to visiting Howdens each and every day

June 30, 2022
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Good morning, Thanks for reviewing our Howdens – Duncrue depot. It's great to read your comments. Best wishes, Tash

Rated 1 out of 5 stars

Communication and service was…

Communication and service was appalling. Several months ago I booked an appointment with the kitchen designer in Newtownards to design and price a large kitchen. Despite completing the design I have never received the images or quotation for the desired design. The designer was emailed but no explanation was offered. I enquired about the price of cabinets for a utility room which were required immediately, again no response despite the exact dimensions and design offered. Resorting to a personal visit to the store to purchase the utility cabinets I was asked by the manager what my intentions were for the kitchen design.
I explained that I had never received the design or quotation. The store manager and designer were present together when they said it would be forwarded immediately.
Over 2 weeks later I still haven't received any communication.
I can only presume that Howdens don't require the business which would amount to many thousands of pounds
My criticism doesn't apply to Duncrue , it was the Newtownards store.

June 17, 2022
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Thank you for bringing this matter to our attention, Paul. Please rest assured we will raise your comments with the Newtownards depot for clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Excellent Service

The guys went above and beyond to deliver items to site!

Excellent service

May 31, 2022
Howdens - Duncrue logo

Reply from Howdens - Duncrue

Good morning, It's great to hear that you had such a positive experience. Have a lovely day! Tash.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look