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Howdens - Durham Reviews 75

TrustScore 4.5 out of 5

4.5

Unit 1, Cathedral Park, Belmont Industrial Estate, DH1 1TF Durham, North East, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Recently had our new Howdens kitchen fitted and we are delighted with the outcome. From Michael, who helped co-ordinate the design, to Gary Marshall who has made a brilliant job of the fitting. Al... See more

Company replied

Rated 3 out of 5 stars

Quoted £88ish for a door before christmas, paid £111 for said door a week ago. Asked why the difference, got a rather sullen 'price rises', thats over 20% in a month to which i got no real explanation... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience from start to finish, Michael came out to measure up and we went in to see our kitchen brought to life. Very helpful and impressive technology we were able to play about with the... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 I would. We had a kitchen design and shared this with a joiner who was recommended to us by our builder. The joiner (who was also amazing) reviewed the plans and recommende... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Cathedral Park, Belmont Industrial Estate, DH1 1TF, Durham, North East, United Kingdom

  • 0191 375 7470

4.5

Excellent

TrustScore 4.5 out of 5

75 reviews

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Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff

December 18, 2024
Howdens - Durham logo

Reply from Howdens - Durham

Good morning, thank you for leaving this review for the - Durham depot. Take care and have a lovely day!

Rated 5 out of 5 stars

The staff at Howdens

The staff at Howdens, Durham, were so helpful in picking my new kitchen. They knew which option was the best for me and helped me decide what to choose. The cost was the best around, very competitive. The fitters have made a brilliant job and I would highly recommend this branch. My new kitchen is exactly what I was looking for.

October 18, 2024
Unprompted review
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Reply from Howdens - Durham

Good morning JG, we are so pleased to read your positive comments, thanks for leaving such a great review. All the best.

Rated 2 out of 5 stars

Chaotic

Nothing went right with this order even though we thought by getting it designed and ordering everything including the worktops and appliances would save any hassle we could not have been more wrong. Spent a fortune and our poor fitter made 15 calls in the first 2 days alone due to the wrong items being supplied. Issues then with worktop fitting and supply then issues with billing and impact on our builder despite us paying for everything up front. Maybe it’s just the Durham branch as he said he’s never had this before and although the staff were helpful with each issue we had I don’t know why it all went so wrong in the first place. Made it stressful and took much longer than it should have. Shame nice kitchen but I would never recommend due to the experience we’ve had.

July 1, 2024
Unprompted review
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Reply from Howdens - Durham

Thank you for taking the time to share your experience with us. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

Average service, terrible product

Quoted £88ish for a door before christmas, paid £111 for said door a week ago. Asked why the difference, got a rather sullen 'price rises', thats over 20% in a month to which i got no real explanation to justify this. Oh and checking the online price, which i forgot i had access to, the price was suprisingly lower. Average customer service and non transparent pricing seems to be the norm these days when visiting building/trade outlets. And the door was terrible quality.

January 16, 2024
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Reply from Howdens - Durham

Hi Mark, sorry you've been disappointed with our pricing. It would be helpful if you could email us with your contact details and account name/number so we can share your feedback with the relevant team and help further.

Rated 1 out of 5 stars
Howdens - Durham logo

Reply from Howdens - Durham

Thank you for your feedback, Martin. We would be keen to hear more details on the issues you have experienced so that we can share this with the relevant teams internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Office Kitchen

They all made the process very easy, professional and simple.

October 28, 2023
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Reply from Howdens - Durham

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service and price!

This is the first time I have needed to design and source a kitchen myself. The staff at the Durham branch were so helpful, in particular Michael, who took my measurements and designed it all for me. He even came out to check they were correct and made a few adjustments. The whole process was so easy!!

August 30, 2023
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Reply from Howdens - Durham

Hi, Thanks for leaving this 5 star review for the Howdens - Durham depot! Best wishes, Tash

Rated 5 out of 5 stars

Price

People who work there

May 12, 2023
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Reply from Howdens - Durham

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 3 out of 5 stars

Prices vary so much between stores and…

Prices vary so much between stores and who you speak to.

April 21, 2023
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Reply from Howdens - Durham

Hi, depots manage pricing themselves, however, you can view your confidential trade prices on our website by logging in to your online account management area here: https://www.howdens.com/log-in-register. If you're not already registered, signing up is quick and easy!

Rated 5 out of 5 stars

Howdens Durham

Brilliant experience from start to finish, Michael came out to measure up and we went in to see our kitchen brought to life. Very helpful and impressive technology we were able to play about with the on screen kitchen and bounce ideas off each other before settling on what worked best for us. Very easy to set my account up and great communication over the phone. Delivery lads were excellent as well and got every item inside a very difficult area! Kitchen looks stunning and everything went to plan, highly recommend. Gary

April 20, 2023
Unprompted review
Howdens - Durham logo

Reply from Howdens - Durham

Hi, Thanks for leaving this 5 star review for the Howdens - Durham depot! Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Great customer service and friendly…

Great customer service and friendly staff in the belmont durham branch

February 14, 2023
Howdens - Durham logo

Reply from Howdens - Durham

Hi, Thanks for leaving this 5 star review for the Howdens - Durham depot! Have a lovely day! Tash.

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