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Howdens - Eastbourne Reviews 

123
TrustScore 4.5 out of 5

4.7

18 Maple Road, BN23 6NY East Sussex, South East, GB


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Rated 5 out of 5 stars

Colin Knight. Molly at the customer interface at Eastbourne was knowledgeable and very patient with my wife and I over an extended period. Russell treated us with business respect despite our inexperi... See more

Company replied

Rated 5 out of 5 stars

An excellent service by Lee in Eastbourne when choosing our kitchen. Lee was extremely polite and knowledgeable right from the initial home visit to when we went into the showroom to make the order.... See more

Company replied

Rated 5 out of 5 stars

Great, helpful and efficient service from Emma at Eastbourne Branch. She couldn’t have been more kind and accommodating to a daft old lady who had ruined a dishwasher door . All sorted now !

Company replied

Rated 5 out of 5 stars

I think the service you receive in Howdens (Eastbourne branch) is second to none, from the moment I walk in their door, I'm treated with a lovely, warm & friendly greeting or a bit of jolly banter &... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • 18 Maple Road, BN23 6NY, East Sussex, South East, United Kingdom

  • 01323 733 285

4.7

Excellent

TrustScore 4.5 out of 5

123 reviews

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4.7

All reviews

(123)

9,390 reviews in the last 12 months

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Rated 5 out of 5 stars

I mostly use Eastbourne or Portslade…

I mostly use Eastbourne or Portslade branch. Howdens staff at both locations are always helpful and easy to deal with. Invariably have what you need in stock. Competitive prices. Can't ask for more.

May 23, 2025
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Reply from Howdens - Eastbourne

Hello Gail,

Thank you for your kind words and for choosing our Eastbourne and Portslade branches. We're pleased to hear that our staff and services meet your expectations.

Best wishes,

Rated 5 out of 5 stars

Gosh !

Your the best xxx

April 29, 2025
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Reply from Howdens - Eastbourne

Hello Jonathan,

Thank you for your kind words and for taking the time to leave us a review. We are pleased to hear that you had a positive experience with us.

Best wishes,

Rated 5 out of 5 stars

Internal doors

Very quick service and helpfull staff..very nice place yo purchase doors kitchens and hardware...

April 16, 2025
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Reply from Howdens - Eastbourne

Hello Christopher, good morning

Thank you for your positive feedback. We're pleased to hear that you found our service quick and our staff helpful.

Best wishes,

Rated 5 out of 5 stars

Always go above and beyond to help you…

Always go above and beyond to help you out.. there app is also extremely handy to use..and customer service is always top notch

April 7, 2025
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Reply from Howdens - Eastbourne

Hello Ash, good afternoon

Thank you for your kind words and for highlighting our app and customer service. We're delighted to hear that you find our services helpful.

Best wishes,

Rated 4 out of 5 stars

I was told the item would be saved…

I was told the item would be saved because the Eastbourne store was going to ring ahead and save it. This didn't happen, although the product was in stock and available.

April 1, 2025
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Reply from Howdens - Eastbourne

Good morning, Thanks for reviewing our Howdens - Eastbourne depot. Take care and have a lovely day.

Rated 3 out of 5 stars

The app is not very user friendly

The app is not very user friendly. Ended up having to order over the counter and the staff were 5 star excellent

February 17, 2025
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Reply from Howdens - Eastbourne

Thank you for your feedback. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Good quality materials

Good shelf stock and helpful staff

January 23, 2025
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Reply from Howdens - Eastbourne

Hi Fredrick, thank you for taking the time to leave this 5-star review for Howdens - Eastbourne depot! All the best.

Rated 5 out of 5 stars

An excellent service by Lee

An excellent service by Lee in Eastbourne when choosing our kitchen. Lee was extremely polite and knowledgeable right from the initial home visit to when we went into the showroom to make the order. He answered any email questions promptly and was patient when we made changes to the design. He even added creative design changes that we hadn't considered. Would highly recommend him for excellent customer service.

January 24, 2025
Unprompted review
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Reply from Howdens - Eastbourne

Hi there Melanie, thank you for the positive review, that is great to hear! Take care and have a lovely day.

Rated 5 out of 5 stars

Always feel welcome by Darren

Always feel welcome by Darren, he's a very friendly guy always cheerful 😊

January 6, 2025
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Reply from Howdens - Eastbourne

Good morning, I am sure the team will be pleased to read your kind words! We hope to see you again soon. Take care and have a lovely day.

Rated 4 out of 5 stars

Why not 5 stars

Why not 5 stars? Simply due to HO decision to go completely digital - no paperwork at all. So all reliance is based on verbal (ie just hope its aok with no problems - until there is.) Where does this lead to? AI next, no humans needed.

November 1, 2024
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Reply from Howdens - Eastbourne

Good morning Mr & Mrs Bannerman, thank you for leaving this 4* rating. Take care and have a lovely day.

Rated 5 out of 5 stars

Unfortunately the quality of the kitchen is letting down the excellent service of the branch

Branch from design to delivery and helpfulness 5 star .
Quality of kitchen (Witney dove grey )only 3 star at best. doors very flimsy and cheap feel .i would not put this kitchen in my house . quality only just better than Wrens and their have the worst kitchen quality out their .

September 28, 2024
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Reply from Howdens - Eastbourne

Good afternoon, thank you for your feedback on our Howdens - Eastbourne depot. If you would like to provide any further details in the meantime, please email reviews@howdens.com. Have a lovely day!

Rated 5 out of 5 stars

I've dealt with Howdens for over 15…

I've dealt with Howdens for over 15 years. Excellent company with excellent service

July 27, 2024
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Reply from Howdens - Eastbourne

Good afternoon Simon, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon! All the best, Alan.

Rated 5 out of 5 stars

Very polite and quick service would…

Very polite and quick service would highly recommend

July 19, 2024
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Reply from Howdens - Eastbourne

Good afternoon Paul, Thanks for leaving this 5 star review for the Howdens - Eastbourne depot, It's great to read your feedback regarding our service! All the best, Alan.

Rated 5 out of 5 stars

The stuff are well qualified…

The stuff are well qualified professionals and they definitely know what they doing they are very helpful and knowledgeable and polite

June 25, 2024
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Reply from Howdens - Eastbourne

Good afternoon, Thanks for leaving this 5 star review for the Howdens - Eastbourne depot! I am sure the team will be pleased to read your kind words! Take care and have a lovely day.

Rated 3 out of 5 stars

Service was fairly good

Service was fairly good, the discounts weren't as good as I get everywhere else, that's why I limit the amount I use howdens, I normally get my kitchens and ironmongery from magnets or benchmarks, to many salesman on commission?

June 21, 2024
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Reply from Howdens - Eastbourne

Good morning Sean, we're sorry you've been disappointed with our pricing. We've shared your feedback with the depot. All the best.

Rated 5 out of 5 stars

Always happy with the service

Always happy with the service, Always helpful, nothing is a problem

May 11, 2024
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Reply from Howdens - Eastbourne

Hi there Mr Murphy, Thanks for leaving this positive review. Take care and have a lovely day.

Rated 1 out of 5 stars

Drawers that had wrong backs that…

Drawers that had wrong backs that needed drilling to get to fit, white end strips for a grey worktop, left units in garden in pouring rain so some are ruined, cheap shoddy rubbish, and very rude staff that won't replace the faulty and completely wrong goods. Low quality appliances sink and at a premium price. Don't believe the false good reviews.
There reply is for the wrong depot, but par for the course. Additional they send wrong drawers, with wrong backs that needed to be drilled to fit together and holes for fixing were in wrong places on cabinet. They are a very poor joke.
It's Eastbourne not Altrincham, what a company.

April 4, 2024
Unprompted review
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Reply from Howdens - Eastbourne

Hi Chris, sorry to hear you have been disappointed by your experience with the Altrincham depot- we will share your comments internally for clarity.

Rated 5 out of 5 stars

My experience with Howdens Eastbourne…

My experience with Howdens Eastbourne was excellent all the staff are great and very helpful

April 6, 2024
Howdens - Eastbourne logo

Reply from Howdens - Eastbourne

Hi, Thanks for leaving this 5 star review for the Howdens - Eastbourne depot! Have a lovely day! Tash.

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