Colin Knight. Molly at the customer interface at Eastbourne was knowledgeable and very patient with my wife and I over an extended period. Russell treated us with business respect despite our inexperi... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Colin Knight. Molly at the customer interface at Eastbourne was knowledgeable and very patient with my wife and I over an extended period. Russell treated us with business respect despite our inexperi... See more
Company replied
An excellent service by Lee in Eastbourne when choosing our kitchen. Lee was extremely polite and knowledgeable right from the initial home visit to when we went into the showroom to make the order.... See more
Company replied
Great, helpful and efficient service from Emma at Eastbourne Branch. She couldn’t have been more kind and accommodating to a daft old lady who had ruined a dishwasher door . All sorted now !
Company replied
I think the service you receive in Howdens (Eastbourne branch) is second to none, from the moment I walk in their door, I'm treated with a lovely, warm & friendly greeting or a bit of jolly banter &... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
18 Maple Road, BN23 6NY, East Sussex, South East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I mostly use Eastbourne or Portslade branch. Howdens staff at both locations are always helpful and easy to deal with. Invariably have what you need in stock. Competitive prices. Can't ask for more.

Reply from Howdens - Eastbourne
Very quick service and helpfull staff..very nice place yo purchase doors kitchens and hardware...

Reply from Howdens - Eastbourne
Always go above and beyond to help you out.. there app is also extremely handy to use..and customer service is always top notch

Reply from Howdens - Eastbourne
I was told the item would be saved because the Eastbourne store was going to ring ahead and save it. This didn't happen, although the product was in stock and available.

Reply from Howdens - Eastbourne
The app is not very user friendly. Ended up having to order over the counter and the staff were 5 star excellent

Reply from Howdens - Eastbourne

Reply from Howdens - Eastbourne
An excellent service by Lee in Eastbourne when choosing our kitchen. Lee was extremely polite and knowledgeable right from the initial home visit to when we went into the showroom to make the order. He answered any email questions promptly and was patient when we made changes to the design. He even added creative design changes that we hadn't considered. Would highly recommend him for excellent customer service.

Reply from Howdens - Eastbourne
Always feel welcome by Darren, he's a very friendly guy always cheerful 😊

Reply from Howdens - Eastbourne
Why not 5 stars? Simply due to HO decision to go completely digital - no paperwork at all. So all reliance is based on verbal (ie just hope its aok with no problems - until there is.) Where does this lead to? AI next, no humans needed.

Reply from Howdens - Eastbourne
Branch from design to delivery and helpfulness 5 star .
Quality of kitchen (Witney dove grey )only 3 star at best. doors very flimsy and cheap feel .i would not put this kitchen in my house . quality only just better than Wrens and their have the worst kitchen quality out their .

Reply from Howdens - Eastbourne
I've dealt with Howdens for over 15 years. Excellent company with excellent service

Reply from Howdens - Eastbourne
Very polite and quick service would highly recommend

Reply from Howdens - Eastbourne
The stuff are well qualified professionals and they definitely know what they doing they are very helpful and knowledgeable and polite

Reply from Howdens - Eastbourne
Service was fairly good, the discounts weren't as good as I get everywhere else, that's why I limit the amount I use howdens, I normally get my kitchens and ironmongery from magnets or benchmarks, to many salesman on commission?

Reply from Howdens - Eastbourne
Always happy with the service, Always helpful, nothing is a problem

Reply from Howdens - Eastbourne
Drawers that had wrong backs that needed drilling to get to fit, white end strips for a grey worktop, left units in garden in pouring rain so some are ruined, cheap shoddy rubbish, and very rude staff that won't replace the faulty and completely wrong goods. Low quality appliances sink and at a premium price. Don't believe the false good reviews.
There reply is for the wrong depot, but par for the course. Additional they send wrong drawers, with wrong backs that needed to be drilled to fit together and holes for fixing were in wrong places on cabinet. They are a very poor joke.
It's Eastbourne not Altrincham, what a company.

Reply from Howdens - Eastbourne
My experience with Howdens Eastbourne was excellent all the staff are great and very helpful

Reply from Howdens - Eastbourne
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.