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Howdens - Egham Reviews 77

TrustScore 4.5 out of 5

4.5

Unit 12, Egham Business Park, Ten Acre Lane, TW20 8RJ Egham, London, GB


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Rated 5 out of 5 stars

We had a great experience with Dalia at Howdens Egham. She was helpful, knowledgeable, and professional from start to finish, making the whole process smooth and stress-free. Our order arrived compl... See more

Company replied

Rated 5 out of 5 stars

The "new kitchen" journey is a tough one, its not a weekly event, nor yearly for that matter. So with ever changing designs, regulations, technologies, etc, its a minefield. Fortunately for me Dalia... See more

Company replied

Rated 3 out of 5 stars

i purchased on finance 2 items paid my account in full for both items after being threatened with legal action via a letter and emial back in april and today i recieved a new bill threatening me with... See more

Company replied

Rated 5 out of 5 stars

Dalia (Egham branch) has been exceptional. She has been friendly, helpful and professional throughout the process. Dalia was clearly extremely knowledgeable about the products available and offered... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 12, Egham Business Park, Ten Acre Lane, TW20 8RJ, Egham, London, United Kingdom

  • 01784 438 248

4.5

Excellent

TrustScore 4.5 out of 5

77 reviews

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Rated 5 out of 5 stars

Love my kitchen!

I absolutely love my kitchen from Howdens! It makes my house exactly how I wanted it. Dalia was very helpful and patient with us as we kept changing ideas on what we wanted but finally we managed to create the kitchen of our dreams! Thanks a lot

September 18, 2023
Unprompted review
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Reply from Howdens - Egham

Hi, Thanks for taking the time to leave this positive review- it's great to read your comments! All the best, Tash

Rated 1 out of 5 stars

How to lose a customer in Howdens Egham !!!

How to lose a customer !!!
I am just in the process of renovating my house and was told by my builder to go into my local HOWDEN in EGHAM for the bits I needed and to look at getting someone round to measure up for my new kitchen and utility room. When I arrived and parked my car at the store the first thing woman standing outside was vaping and talking and swearing on her mobile phone right near by the entrance door my first impression was that she was a customer but it turned out he was in fact the store manager (NIKKI). I waited inside the showroom for about 5 mins with no other staff around and the manager looking at me through the door every now and again. she eventually came in and said (with no apology that I had been kept waiting) what do you need hun? I told her I needed a price for a couple of door and booking a home survery . she stood at the computer for what felt like about 3 mins getting more and more frustrated as she hit some pens and she kept asking the same questions saying pardon me in funny way!
It is Extremely Rude & Very Poor Customer Service from management Nikki. Then this is not the place to go as the Kitchens aren’t cheap, so when ordering something as big as this and spending as much money as we will be, we expect some form of assistance and customer service. I’m completely baffled how they achieve kitchen sales at all!
I however will be taking my business elsewhere, and supporting businesses - who DONT ignore customers of particular races.
How rude and disrespectful to a potential new client.dont go to Howdens Egham

August 28, 2023
Unprompted review
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Reply from Howdens - Egham

Good morning Emma, sorry to hear you have been disappointed by your experience with the Egham depot- we will share your comments internally. If you would like to discuss your experience further, please email reviews@howdens.com.

Rated 5 out of 5 stars

spent a decent amount the past year on…

spent a decent amount the past year on a full house renovation, Kitchen, doors and second fix materials. The kitchen had a couple of items missing and it was the ease and speed getting the items that impressed the most & they were free of charge as it was there mistake. If you want amazing customer service before and after you've spent your money try Howdens.

June 30, 2023
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Reply from Howdens - Egham

Hi, Thanks for leaving this 5 star review for the Howdens - Egham depot! All the best, Tash.

Rated 2 out of 5 stars

I have pick up some doors and to return…

I have pick up some doors and to return is difficult because they have some small scratches. When I pick them I not look to them and can’t approve,

March 2, 2023
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Reply from Howdens - Egham

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Egham depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Local trade

Great service, very well run, very friendly

January 10, 2023
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Reply from Howdens - Egham

Hello, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, knowledgeable staff, extensive stock levels,of good quality and prices

October 26, 2022
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Reply from Howdens - Egham

Hello, Thanks for reviewing our Howdens - Egham depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Rude, poor attitude and a racist!!

This is a complaint about your staff that came to measure our kitchen. We found him rude and unpleasant. I consider him a racist too. He seems to direct us to the cheap kitchen. I can only assume he thinks black people have no money. When he visited use he was obnoxious in the way he spoke and his poor manner and attitude. I am disgusted such a man is employed by Howdens. He made us feel he is doing us a favour. He may have forgotten there are many companies that supply kitchen. Howdens need to employ staff that are from 2022 not one that come from the stone age. Your staff need training on different ethnic groups. Not all back people are on benefits or low income. The continent of Africa has super rich people. Every country has rich and poor people. I have not used Howden in Egham before and I would not use them again. Howden needs to get rid of the worker that deals with the kitchens. He is rude and ignorant.

September 5, 2022
Unprompted review
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Reply from Howdens - Egham

Thank you for bringing this to our attention. Please be assured we take these matters very seriously and have raised this with the relevant internal teams to investigate. Since responding to your Google review dated 28/09, the Area Manager has tried reaching out to you personally to discuss this matter further, however, has not yet received a response. Please could you check your emails so we can help further?

Rated 5 out of 5 stars

Very helpfull

July 16, 2022
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Reply from Howdens - Egham

Good afternoon, Thanks for reviewing our Howdens – Egham depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

All good

All good, efficient and everything in stock!!

May 17, 2022
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Reply from Howdens - Egham

Hello Neil, Thanks for leaving this positive review Best wishes, Tash

Rated 5 out of 5 stars

I use Sunbury branch these days and…

I use Sunbury branch these days and Jack the manager will go the extra mile to help he's a credit to the company

February 1, 2022
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Reply from Howdens - Egham

Hello, Thank you for your feedback on our Howdens – Egham depot. It's great to read your comments. Have a great day, Tash.

Rated 5 out of 5 stars

Neil Fraser at the egham branch did his…

Neil Fraser at the egham branch did his job superbly.
Not only did he accommodate all the changes my wife and myself made but he was quick and very efficient in designing the kitchen.
All alterations were welcomed with a positive attitude

August 21, 2021
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Reply from Howdens - Egham

Good afternoon Philip, thank you so much for leaving this 5* review for our Egham depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

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