Howdens - Fleetwood Reviews 

Great trade day great to deal with quality kitchens . Always spot on at Fleetwood , friendly and professional

What a great experience from start to finish. Couldn’t be more happier with our new kitchen.
Dean Rossi designed us a lovely family kitchen, and fitted in everything we wanted.
We only had to wait a few weeks and the fitting began. Dean recommended Shaun Lightoller from KBT and after meeting him felt very comfortable with having Shaun carry out the work. He explained everything he was going to do, as we had a large kitchen we wanted fitting plus lighting, plumbing and new flooring, there was a lot of work to be done. Shaun was very punctual, polite and friendly plus very informative and took a lot of pride in his work. There were a few hiccups along the way due to no fault of Shaun’s just old houses are not always as straight forward as we’d like! But Shaun found solutions to any problems that occurred and kept us informed throughout. Shaun worked very well daily, even staying later some days so not to leave sections unfinished and always cleaned up each day before he left. We are very happy with our new kitchen and couldn’t thank Shaun enough for his great work. Would definitely recommend Shaun Lightoller to anyone wanting any work done and we have also asked him to come back to do some more work on our house next month.
The kitchen quality is great too and we are so happy with everything.

Went early on open Day changed my saw and picked up a new bedroom catalogue the staff were very helpful as usual

Excellent service by the team as always , thanks

Howdens office staff are great very helpful and pleasant.
Dean Rossi supported us with the overall kitchen design and pulled the plan together.
The negative point about Howdens at Fleetwood has to be the recommendation of the kitchen fitter Shaun Lightoller - trading as KBT kitchens, bathrooms and tiling.
I do not agree with recommending fitters when I found out they confirmed they do not regularly go out and check the quality of there work.
I can back up everything I am saying with pictures and the poor quality of workmanship. We were informed by Dean Shaun was really good and often fits £20k kitchens. If you want a fitter who takes pride in his workmanship do not use Shaun Lightoller. There is very little communication between him and in conversation admitted to not reading Howdens fitters pack. He asks for half fees upfront full fitting cost was over £3k for a small kitchen and we have had to pay a qualified joiner and plumber to rectify his work. Work ethic not great either not on time and finishing early said was coming back and didn’t. Shaun knew we had paid a builder to move a window to centralise the kitchen we arrived at the property to find the sink was set to the side of the window. He refused to move the sink and we had to get Dean involved to discuss with him which resulted in us having to pay £108 for a new worktop and I was told by him I was being ‘picky’! I presume he is not a qualified plumber as we have had to have his work rectified by someone we know to be a qualified plumber. He asked for payment the day he thought he was finished but as he hadn’t read the plans he had not fitted cornices or upstands. He thinks he is never wrong so does not apologise when he gets something wrong!
The experience of buying the kitchen was good but the fitting from start to finish was unpleasant, uncomfortable and stressful. His quote included screeding a floor which he quoted for after seeing floorboards uneven but then fitted laminate floor down without levelling the floor. We then challenged him about not paying for this to which he said I’m not going to argue with you I’ll knock something off the bill. How can you attempt to charge for something you haven’t done!
One comment he made was I’m used to people being away on holiday when I fit their kitchen and when they are home it’s done and nothing can be changed!
I am also aware of another customer fitted by Shaun Lightoller and disappointed with the outcome.

Great experience dean came last Friday to measure up explaining any changes we needed. Went for a meeting on the 3 June to see the plans great service

Dean was absolutely brilliant in all his planning and explaining everything to me. Would highly recommend buying a kitchen from Howden's and especially Dean.

Good value quality product

We booked Dean at the fleetwood branch to come round and measure up and design our kitchen. He did a fantastic design, we then went to the showroom and picked our kitchen, worktop, backboard and flooring, Dean arranged a kitchen fitter, Clive the kitchen fitter popped in a few days later to check everything was in order and set a fitting schedule for a few weeks later, Clive did a fantastic job and our kitchen looks absolutely brilliant, we're well chuffed with the service we received from Dean at Howdens, everything went quite smoothly considering our kitchen was being fitted, it looks fantastic now, and its a quality kitchen as well, it'll not date and will probably last us for years to come, we're glad we went to howdens, great service from them and Dean and the rest of the staff are very nice friendly people

Fantastic start to finish from gary rep Dean kitchen designer superb couldn't fault them great job thanks 👍

A very efficient and courteous service. The kitchen is of high quality and looks very impressive. The facilitation of the kitchen installation was also immensely helpful. I wouldn't hesitate to purchase a new kitchen from Howdens in the future

Everything from start 2 finish this time ,never had a complaint before

We ordered our new kitchen through Howdens of Fleetwood on 23 October 24 after having received a very courteous and informative visit from Dean to measure and discuss plans. A few days later he invited my wife and I to view the plans via CAD, and took us through the various options of colour, style and design, explaining each step in the process. Again he was very courteous and bribed us with many different options of sweets and lollipops!

He recommended Nigel as a kitchen fitter, who was both excellent and meticulous. He was also very polite and courteous and practically became a member of the family! Nothing was too much trouble and would happily fit it with any minor changes we may have thrown at him. He project managed the whole fitting arranging other of his colleagues as required.

I would be more than happy to recommend Howdens, Dean and Nigel to anyone who may be considering having a kitchen fitted

From the moment we walked into the showroom we were made extremely welcome by all the staff. Dean the kitchen designer was really helpful, was happy to accommodate our needs and suggested the options necessary to optimise the design for us. The kitchen has now been fitted and we couldn't to happier with the quality of the units supplied.

Always helpful and friendly. Great products at the right price. What more can you ask for

First time using Howdens, Fleetwood, what a great experience! Dean was fantastic throughout the whole process helping us patiently at each stage to design our kitchen, he made it so easy. We had no problems whatsoever. We are so happy with the quality and style of the kitchen, thank you so much. Would highly recommend Howdens if you want a professional, stylish kitchen design with no problems.

I have not used my account for some time now, I was ask to replace some worktops. Great service from the Fleetwood branch delivered on time .
Such a shame I didn't check all of the worktops I noticed after fitting one section we found a dint on the front edge .( my bad for not checking).
Ordered a replacement job done .Do make sure that you inspect your delivery.
You will not get any help from the manager.

Review sent on my wife's account.
Peter Kerr

The experiance in general was excellent with Dean at Howdens firstly listening to what we wanted from a new kitchen and then him using his knowledge and experiance to design it with our requirements as the priority throughout.
Then the fitting from Shaun and his team all I can say is what a
passionate, skillful with a specific eye for detail kitchen fitter we found in Shaun.
Thankyou to everyone involved as you will tell we love our new kitchen.

Great service throughout designing the kitchen choosing the kitchen great choice of designs
And delivering the kitchen highly recommended.

Good customer service quick and reliable well recommended