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Howdens - Gravesend Reviews 

81
TrustScore 5 out of 5

4.8

Unit E2, Westmill Imperial Business Park, Gravesend, DA11 0DL Kent, South East, GB


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Rated 5 out of 5 stars

Gravesend brach is unbelievably professional. Never busy to help or serve, always available and replies to emails ( including silly inquiries) are being done instantly. Super great customer servic... See more

Company replied

Rated 5 out of 5 stars

Been using Howdens Gravesend since they opened ! They really look after me and nothing is to much trouble :) They make me feel part of the team ! Thanks for everything you do for William Thomas... See more

Company replied

Rated 5 out of 5 stars

I used the Gravesend store to plan and build my kitchen design. Emma the Kitchen Designer was brilliant, she was thorough, provided great communication and even made last minute changes to the design... See more

Company replied

Rated 4 out of 5 stars

Obtaining the product I needed was fine, but it took twice as long to get out of your store, with all the rigmarole of of checking my name, my number plate and my van was parked up the road, then a si... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit E2, Westmill Imperial Business Park, Gravesend, DA11 0DL, Kent, South East, United Kingdom

  • 01474 365 723

4.8

Excellent

TrustScore 5 out of 5

81 reviews

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4.8

All reviews

(81)

8,967 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lauren is always helpful and has a…

Lauren is always helpful and has a welcoming smile with great service to match . If the item isn’t in stock Lauren finds. Local Howdens which has it .

November 4, 2022
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Reply from Howdens - Gravesend

Hello, Thanks for reviewing our Howdens - Gravesend depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Top branch

Top branch, excellent, what more can l say! Well done Howdens Gravesend Branch.

September 23, 2022
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Reply from Howdens - Gravesend

Hello, Thanks for reviewing our Howdens – Gravesend depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

First class designers to kitchen…

First class designers to kitchen delivery
( gravesend branch )

September 2, 2022
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Reply from Howdens - Gravesend

Good afternoon, Thanks for reviewing our Howdens – Gravesend depot. Have a lovely day! Tash.

Rated 1 out of 5 stars

Ordered a kitchen from you

Ordered a kitchen from you, chose an extractor, the one I received was a lot more expensive. Contacted the branch, to be told they gave me discount on something else so it counter balanced. Manger was extremely rude and unsupportive.
Lamona aftersales is a nightmare to get through too.
Kitchen fitters were amazing.

June 8, 2022
Unprompted review
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Reply from Howdens - Gravesend

Thank you for bringing this matter to our attention, Audrey. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can raise your comments with the Gravesend depot. All the best

Rated 1 out of 5 stars

We ordered a kitchen and 8 fire doors…

We ordered a kitchen and 8 fire doors from Howdens.

Originally the transaction was very smooth, Roy was very helpful, he created a plan for the kitchen, during this process Roy has since retired and after this point the service and errors have been very poor.

We ordered grey units, the builder arrived to fit these, the boxes had some grey units and some green units. The fire doors had not all arrived although they were meant to be in the same delivery slot.

Howdens then notified us they had only placed an order for 6 doors opposed to 8 which has resulted in us continuing to wait for doors.

Our builder has spoken to 3 people from howden who tried to shift the blame on him although Roy’s drawings and email confirmation fully confirmed all the correct details and product numbers for each of the kitchen units.

This has resulted in us paying out for builders twice who had come to fit a kitchen with multiple incorrect parts.

I have emailed and tried to raise a complaint to howdens over 2 weeks ago and the complaint has not been acknowledged, although the time frame for acknowledging a complaint is 24-48 hours, I appreciate they may be busy but 2 weeks is not appropriate.

Our builder has been a loyal to howdens and when dealing with Roy he has had no issues for the last 5 years. Since Roy has left he has had 5 incorrect orders in the space of 3 weeks.

These issues have resulted in delays with our property, financial inconvenience and emails being ignored.

The Dartford branch that made the error

April 26, 2022
Unprompted review
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Reply from Howdens - Gravesend

We're sorry you have been disappointed by your experience, Amandeep. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further. All the best

Rated 1 out of 5 stars

Don’t bother

Don’t bother . My granite work top looks like it’s been fitted by a total amateur .

April 8, 2022
Unprompted review
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Reply from Howdens - Gravesend

We're sorry you have been disappointed by your experience, Mark. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

Very helpful

Chris was very knowledgeable and provided great assistance

March 30, 2022
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Reply from Howdens - Gravesend

Good afternoon, Thanks for leaving this positive review. Best wishes, Tash

Rated 1 out of 5 stars

Sick of being bombarded with emails…

Sick of being bombarded with emails from Howdens if I need you I will use you if I don’t leave me alone and when I do and I don’t leave a review stop keep emailing reminders and filling up my business email

January 1, 2022
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Reply from Howdens - Gravesend

Good morning, can you please email your account details to reviews@howdens.com so we can take you off of our mailing list?

Rated 5 out of 5 stars

All I can say is that I have the best…

All I can say is that I have the best howdens store. From the manager Steve kitchen designer Roy emma and Chris and the girls at the counter. The service is and has been outstanding. Great work guys, keep it up 🙏

December 9, 2021
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Reply from Howdens - Gravesend

Good morning, thank you so much for leaving this 5* review for our Gravesend depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 5 out of 5 stars

New kitchen

We were after a new kitchen. Roy came round, listened to what our needs were and what we wanted.
Next day he sent us the designs which we were very happy with and the couple of tweaks that we wanted we incorporated in an updated design.
When we were ready for installation, the kitchen was sent promptly when we required it. There were a couple of bits missing but these were sent immediately when Howden's were notified.
Big thanks to Roy and Steve for their expertise and assistance from start to finish.

December 5, 2021
Unprompted review
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Reply from Howdens - Gravesend

Good afternoon. Thank you for your great feedback! All the best, Harriet.

Rated 1 out of 5 stars

Kitchen was not delivered in October as…

Kitchen was not delivered in October as was told on ordering, wrong parts delivered , accused of taking delivery of oven , hob , etc , when these had been delivered to wrong site , after years of dealing with Howdens felt very let down, please note management has apologised

November 23, 2021
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Reply from Howdens - Gravesend

Thank you for bringing this matter to our attention. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 3 out of 5 stars

Driver was late I arranged to have…

Driver was late I arranged to have electric contractors help him unload which they didnt have to do then refused to help them

November 15, 2021
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Reply from Howdens - Gravesend

Thank you for bringing this matter to our attention, Peter. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

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