Gravesend brach is unbelievably professional. Never busy to help or serve, always available and replies to emails ( including silly inquiries) are being done instantly. Super great customer servic... See more
Company replied

Unit E2, Westmill Imperial Business Park, Gravesend, DA11 0DL Kent, South East, GB
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Gravesend brach is unbelievably professional. Never busy to help or serve, always available and replies to emails ( including silly inquiries) are being done instantly. Super great customer servic... See more
Company replied
Been using Howdens Gravesend since they opened ! They really look after me and nothing is to much trouble :) They make me feel part of the team ! Thanks for everything you do for William Thomas... See more
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I used the Gravesend store to plan and build my kitchen design. Emma the Kitchen Designer was brilliant, she was thorough, provided great communication and even made last minute changes to the design... See more
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Obtaining the product I needed was fine, but it took twice as long to get out of your store, with all the rigmarole of of checking my name, my number plate and my van was parked up the road, then a si... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit E2, Westmill Imperial Business Park, Gravesend, DA11 0DL, Kent, South East, United Kingdom
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Lauren is always helpful and has a welcoming smile with great service to match . If the item isn’t in stock Lauren finds. Local Howdens which has it .

Reply from Howdens - Gravesend
Top branch, excellent, what more can l say! Well done Howdens Gravesend Branch.

Reply from Howdens - Gravesend
First class designers to kitchen delivery
( gravesend branch )

Reply from Howdens - Gravesend
Ordered a kitchen from you, chose an extractor, the one I received was a lot more expensive. Contacted the branch, to be told they gave me discount on something else so it counter balanced. Manger was extremely rude and unsupportive.
Lamona aftersales is a nightmare to get through too.
Kitchen fitters were amazing.

Reply from Howdens - Gravesend
We ordered a kitchen and 8 fire doors from Howdens.
Originally the transaction was very smooth, Roy was very helpful, he created a plan for the kitchen, during this process Roy has since retired and after this point the service and errors have been very poor.
We ordered grey units, the builder arrived to fit these, the boxes had some grey units and some green units. The fire doors had not all arrived although they were meant to be in the same delivery slot.
Howdens then notified us they had only placed an order for 6 doors opposed to 8 which has resulted in us continuing to wait for doors.
Our builder has spoken to 3 people from howden who tried to shift the blame on him although Roy’s drawings and email confirmation fully confirmed all the correct details and product numbers for each of the kitchen units.
This has resulted in us paying out for builders twice who had come to fit a kitchen with multiple incorrect parts.
I have emailed and tried to raise a complaint to howdens over 2 weeks ago and the complaint has not been acknowledged, although the time frame for acknowledging a complaint is 24-48 hours, I appreciate they may be busy but 2 weeks is not appropriate.
Our builder has been a loyal to howdens and when dealing with Roy he has had no issues for the last 5 years. Since Roy has left he has had 5 incorrect orders in the space of 3 weeks.
These issues have resulted in delays with our property, financial inconvenience and emails being ignored.
The Dartford branch that made the error

Reply from Howdens - Gravesend
Don’t bother . My granite work top looks like it’s been fitted by a total amateur .

Reply from Howdens - Gravesend
Nice and friendly staff and the coffee always welcome.

Reply from Howdens - Gravesend

Reply from Howdens - Gravesend
Sick of being bombarded with emails from Howdens if I need you I will use you if I don’t leave me alone and when I do and I don’t leave a review stop keep emailing reminders and filling up my business email

Reply from Howdens - Gravesend
All I can say is that I have the best howdens store. From the manager Steve kitchen designer Roy emma and Chris and the girls at the counter. The service is and has been outstanding. Great work guys, keep it up 🙏

Reply from Howdens - Gravesend
We were after a new kitchen. Roy came round, listened to what our needs were and what we wanted.
Next day he sent us the designs which we were very happy with and the couple of tweaks that we wanted we incorporated in an updated design.
When we were ready for installation, the kitchen was sent promptly when we required it. There were a couple of bits missing but these were sent immediately when Howden's were notified.
Big thanks to Roy and Steve for their expertise and assistance from start to finish.

Reply from Howdens - Gravesend
Kitchen was not delivered in October as was told on ordering, wrong parts delivered , accused of taking delivery of oven , hob , etc , when these had been delivered to wrong site , after years of dealing with Howdens felt very let down, please note management has apologised

Reply from Howdens - Gravesend
Driver was late I arranged to have electric contractors help him unload which they didnt have to do then refused to help them

Reply from Howdens - Gravesend
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