Gravesend brach is unbelievably professional. Never busy to help or serve, always available and replies to emails ( including silly inquiries) are being done instantly. Super great customer servic... See more
Company replied

Unit E2, Westmill Imperial Business Park, Gravesend, DA11 0DL Kent, South East, GB
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Gravesend brach is unbelievably professional. Never busy to help or serve, always available and replies to emails ( including silly inquiries) are being done instantly. Super great customer servic... See more
Company replied
Been using Howdens Gravesend since they opened ! They really look after me and nothing is to much trouble :) They make me feel part of the team ! Thanks for everything you do for William Thomas... See more
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I used the Gravesend store to plan and build my kitchen design. Emma the Kitchen Designer was brilliant, she was thorough, provided great communication and even made last minute changes to the design... See more
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Obtaining the product I needed was fine, but it took twice as long to get out of your store, with all the rigmarole of of checking my name, my number plate and my van was parked up the road, then a si... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Unit E2, Westmill Imperial Business Park, Gravesend, DA11 0DL, Kent, South East, United Kingdom
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Reply from Howdens - Gravesend
We were very happy with the service and knowledge of Olly and Roy who helped us design our dream kitchen. Our fitters have now installed it and it is everything we hoped it would be.
Thanks.

Reply from Howdens - Gravesend
Good solid kitchens.good quality items.great staff. Can't fault the company.

Reply from Howdens - Gravesend
My builder recommended the Gravesend branch of Howdens as he has a good relationship with them. I visited the branch several times and the staff on the counter were always friendly and offered help and advice. My kitchen was designed by Zoe and looks fabulous! We were having a kitchen extension built and Zoe initially did some designs from the plans and came back out to re-measure once it had been built. She listened to everything I wanted to incorporate and made some great practical suggestions. I couldn't decide what style to go for and changed my mind numerous times. Zoe was so patient with me and spent time going through all the different options and eventually settled on a style I loved. The great thing about Howdens is that everything is in stock so I was able to order a week before it was due to be fitted. There were a few items that we didn't need which we took back and got refunded. Great kitchen, great service.

Reply from Howdens - Gravesend
Great Service, great prices and speedy delivery.
Roy was our sales consultant who was extremely helpful and efficient.

Reply from Howdens - Gravesend
Absolute waste of time! I am building an extension for our brand new kitchen so decided to get few quotes from different kitchen providers from which one was Howdens. I called Gravesend branch to book in an appointment with the design consultant. I arrived on time and ended up waiting 15 min or more in a tiny room, which is not the end of the world. Then Zoe came to take me in for the appt we ran through different ideas and how to make the layout work better which was good. Then i told her that im looking forward to see her ideas and i will get back to her on email with my thoughts and what we can amend, her response was “i dont do email ping pong, you would need to come back and we can change things” i explained i dont live in the area and i am pregnant and dont want to travel for small changes. Her response was the same and she was pushy that i would need to come in. This was on 4/10.. she then said that by cob on 06/10 i could expect some ideas and first draft and if not 8/10 latest. I did not hear back that week.. on 11/10 i emailed her and asked tue design.. to which i didnt receive any response. On 15/11 i called the customer service to complain because i am about to spend 20k on a kitchen but the service i am receiving is unprofessional and rude. On 18/11 someone called back from complaints department didnt seem too bothered and said that will pass the feedback to the manager. On 22/11 i received a call from Zoe herself asking for my builders details…. Clearly no one has given her an update that i no longer want the quote nor design. Overall very unprofessional and rude!! Thank god i was able to get my dream kitchen elsewhere

Reply from Howdens - Gravesend
Always brilliant service and politeness from all of the team at Gravesend Howdens well done to them all 👍👍👍 Jay Developments .

Reply from Howdens - Gravesend

Reply from Howdens - Gravesend
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