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Howdens - Gravesend Reviews 

81
TrustScore 5 out of 5

4.8

Unit E2, Westmill Imperial Business Park, Gravesend, DA11 0DL Kent, South East, GB


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Rated 5 out of 5 stars

Gravesend brach is unbelievably professional. Never busy to help or serve, always available and replies to emails ( including silly inquiries) are being done instantly. Super great customer servic... See more

Company replied

Rated 5 out of 5 stars

Been using Howdens Gravesend since they opened ! They really look after me and nothing is to much trouble :) They make me feel part of the team ! Thanks for everything you do for William Thomas... See more

Company replied

Rated 5 out of 5 stars

I used the Gravesend store to plan and build my kitchen design. Emma the Kitchen Designer was brilliant, she was thorough, provided great communication and even made last minute changes to the design... See more

Company replied

Rated 4 out of 5 stars

Obtaining the product I needed was fine, but it took twice as long to get out of your store, with all the rigmarole of of checking my name, my number plate and my van was parked up the road, then a si... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit E2, Westmill Imperial Business Park, Gravesend, DA11 0DL, Kent, South East, United Kingdom

  • 01474 365 723

4.8

Excellent

TrustScore 5 out of 5

81 reviews

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4.8

All reviews

(81)

8,967 reviews in the last 12 months

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Rated 5 out of 5 stars

Gravesend Howdens

As always, such a friendly team, never any issues,

November 8, 2021
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Reply from Howdens - Gravesend

Good morning. Thank you for your great feedback. All the best, Harriet.

Rated 5 out of 5 stars

We were very happy with the service and…

We were very happy with the service and knowledge of Olly and Roy who helped us design our dream kitchen. Our fitters have now installed it and it is everything we hoped it would be.
Thanks.

November 1, 2021
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Reply from Howdens - Gravesend

Hi Mark. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

Rated 5 out of 5 stars

Fab kitchen by Zoe at Gravesend Howdens

My builder recommended the Gravesend branch of Howdens as he has a good relationship with them. I visited the branch several times and the staff on the counter were always friendly and offered help and advice. My kitchen was designed by Zoe and looks fabulous! We were having a kitchen extension built and Zoe initially did some designs from the plans and came back out to re-measure once it had been built. She listened to everything I wanted to incorporate and made some great practical suggestions. I couldn't decide what style to go for and changed my mind numerous times. Zoe was so patient with me and spent time going through all the different options and eventually settled on a style I loved. The great thing about Howdens is that everything is in stock so I was able to order a week before it was due to be fitted. There were a few items that we didn't need which we took back and got refunded. Great kitchen, great service.

November 1, 2021
Unprompted review
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Reply from Howdens - Gravesend

Good afternoon Joanne, thank you for leaving a 5* review. We're sure that the team at the Gravesend depot will be pleased to read this. Best wishes, Harriet.

Rated 5 out of 5 stars

Great Service

Great Service, great prices and speedy delivery.

Roy was our sales consultant who was extremely helpful and efficient.

November 1, 2021
Unprompted review
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Reply from Howdens - Gravesend

Good afternoon Hazel, thank you so much for leaving this 5* review for our Gravesend depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

Rated 1 out of 5 stars

Unprofessional and rude

Absolute waste of time! I am building an extension for our brand new kitchen so decided to get few quotes from different kitchen providers from which one was Howdens. I called Gravesend branch to book in an appointment with the design consultant. I arrived on time and ended up waiting 15 min or more in a tiny room, which is not the end of the world. Then Zoe came to take me in for the appt we ran through different ideas and how to make the layout work better which was good. Then i told her that im looking forward to see her ideas and i will get back to her on email with my thoughts and what we can amend, her response was “i dont do email ping pong, you would need to come back and we can change things” i explained i dont live in the area and i am pregnant and dont want to travel for small changes. Her response was the same and she was pushy that i would need to come in. This was on 4/10.. she then said that by cob on 06/10 i could expect some ideas and first draft and if not 8/10 latest. I did not hear back that week.. on 11/10 i emailed her and asked tue design.. to which i didnt receive any response. On 15/11 i called the customer service to complain because i am about to spend 20k on a kitchen but the service i am receiving is unprofessional and rude. On 18/11 someone called back from complaints department didnt seem too bothered and said that will pass the feedback to the manager. On 22/11 i received a call from Zoe herself asking for my builders details…. Clearly no one has given her an update that i no longer want the quote nor design. Overall very unprofessional and rude!! Thank god i was able to get my dream kitchen elsewhere

October 22, 2021
Unprompted review
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Reply from Howdens - Gravesend

Thank you for bringing this matter to our attention, Gunita. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Always brilliant service and politeness…

Always brilliant service and politeness from all of the team at Gravesend Howdens well done to them all 👍👍👍 Jay Developments .

September 9, 2021
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Reply from Howdens - Gravesend

Hi Jay. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

Rated 4 out of 5 stars

All ways helpful

August 31, 2021
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Reply from Howdens - Gravesend

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

Rated 5 out of 5 stars

Great service

Great service, as always, from a knowledgeable and friendly team!

July 24, 2021
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Reply from Howdens - Gravesend

Hi Robert, thank you for taking the time to write such a great review. Best wishes, Harriet

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