Am so glad we bought a kitchen in the year 2022 from Howdens. A10 ! Since then the ‘after sales’ experience has always been great, dealing with Gill Saw in the sourcing of new replacement parts f... See more
Company replied

Unit 5, Great Cambridge Industrial Estate, Lincoln Road, EN1 1SH Middlesex, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Am so glad we bought a kitchen in the year 2022 from Howdens. A10 ! Since then the ‘after sales’ experience has always been great, dealing with Gill Saw in the sourcing of new replacement parts f... See more
Company replied
I’m really happy to work with Howdens. They always meet both my needs and my customers’ expectations with a fast and solution-focused service. Their product quality and customer support are excellent,... See more
Company replied
Excellent service especially from Jill Helped me source replacement parts for leaking tap - which was still under warranty from 2022 - so no charge Found Howdens service generally in my dealings w... See more
Company replied
The professionalism and patience of a particular staff Hannah the Kitchen Designer who was patient and put me at ease in order for us make the right choices concerning our kitchen She gave recommendat... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 5, Great Cambridge Industrial Estate, Lincoln Road, EN1 1SH, Middlesex, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Howdens - Great Cambridge Road
Not so much the staff, more the quality of product and their refusal to honour the supposed warranty. We had a kitchen in the Hockley range fitted 4 years ago and within a couple of years, some of the doors had blown. We reported at the time and provided images for a warranty claim. At the time they continued asking for more and wasn’t really getting anywhere. Taking up so much time and the fact it wasn’t the whole kitchen I moved on. Fast forward another year or so and nearly every door in the kitchen has blown. They have been provided more images and refuse to honour the warranty or give a valid reason as to why, stating it must be an environmental issue. It’s a kitchen, and we don’t jet wash the doors down. Absolute nonsense and I’ll never buy from them again. We have spent tens of thousands with them over the last 20 years. Never again. *****updated due to reply from business***** the message left by the business is simply optics, they are not interested in helping and simply say they have responded to my comment. Avoid.

Reply from Howdens - Great Cambridge Road
Am so glad we bought a kitchen in the year 2022 from Howdens. A10 !
Since then the ‘after sales’ experience has always been great, dealing with Gill Saw in the sourcing of new replacement parts for our kitchen mixer tap or any other materials required it’s been stress free as any issues I have are dealt with efficiently.
Thank you

Reply from Howdens - Great Cambridge Road
Very helpful searching for old fridge part that broke.
Especially Gill Saw, was extremely helpful in locating item.

Reply from Howdens - Great Cambridge Road
I’m really happy to work with Howdens. They always meet both my needs and my customers’ expectations with a fast and solution-focused service. Their product quality and customer support are excellent, which makes our work much easier. I highly recommend them.

Reply from Howdens - Great Cambridge Road
I went to Great Cambridge Road, Enfield and Kareena was really helpful sorting my order and helping me to get the most economic outcome and helped with my quote, really new her stuff and the other staff including the warehouse guys were very helpful. Highly recommended!!

Reply from Howdens - Great Cambridge Road
I have been using houses for over three years now for kitchen doors and flooring. I’m really really happy with their services and there are easy to communicate and help you with your orders and deliveries on time.

Reply from Howdens - Great Cambridge Road
Delivery told first thing, after many phone calls and being fobbed of, got my delivery at 5 pm
Had 2 men there all day doing nothing but waiting.
Probably will not use Great Cambridge Road Howdens again.
No one knows what the other is doing + £120 delivery charge.

Reply from Howdens - Great Cambridge Road
Excellent customer service by Gill Saw from the Great Cambridge Road Branch. She was extremely professional and supported with the whole project during each stage from planning to installation. Gill was very accommodating for all our needs and nothing was too much trouble especially during the installation stages, she even give us her direct contact number if there was a problem. Thank you so much Gill you’ve been amazing 🤩

Reply from Howdens - Great Cambridge Road
Good staff & service at all times especially behind the counter with service.

Reply from Howdens - Great Cambridge Road
Really happy with the service we received from Mustafa at Great Cambridge Rd branch. I discovered through the course of designing our kitchen there are so many details which need to be addressed. I find it difficult to make decisions and had a lot of questions. Mustafa listened to my suggestions respectfully and didn't try to do a hard sell to get me to buy only Howdens products, which I appreciated. He had the knowledge required to advise me on the pros/cons of any ideas/questions I had and was very patient when I wanted to make changes several times. Great customer service. Can honestly say he made the process much easier for us and I am happy with the final design and purchase.

Reply from Howdens - Great Cambridge Road
We always use Howdens kitchens in our construction company. With its durability, quality and practical application, it will always be the first choice by our company.

Reply from Howdens - Great Cambridge Road
20 times I asked to sent me quote & they didn’t

Reply from Howdens - Great Cambridge Road

Reply from Howdens - Great Cambridge Road
Great service from Gill,she is a credit to your company very knowledgeable and very professional. Howdens is my go to supplier now because of the fantastic service I received.

Reply from Howdens - Great Cambridge Road
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.