Am so glad we bought a kitchen in the year 2022 from Howdens. A10 ! Since then the ‘after sales’ experience has always been great, dealing with Gill Saw in the sourcing of new replacement parts f... See more
Company replied

Unit 5, Great Cambridge Industrial Estate, Lincoln Road, EN1 1SH Middlesex, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Am so glad we bought a kitchen in the year 2022 from Howdens. A10 ! Since then the ‘after sales’ experience has always been great, dealing with Gill Saw in the sourcing of new replacement parts f... See more
Company replied
Excellent service especially from Jill Helped me source replacement parts for leaking tap - which was still under warranty from 2022 - so no charge Found Howdens service generally in my dealings w... See more
Company replied
I’m really happy to work with Howdens. They always meet both my needs and my customers’ expectations with a fast and solution-focused service. Their product quality and customer support are excellent,... See more
Company replied
The professionalism and patience of a particular staff Hannah the Kitchen Designer who was patient and put me at ease in order for us make the right choices concerning our kitchen She gave recommendat... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Unit 5, Great Cambridge Industrial Estate, Lincoln Road, EN1 1SH, Middlesex, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales staff is very good but the staff in yards is not good

Reply from Howdens - Great Cambridge Road

Reply from Howdens - Great Cambridge Road
You can’t go wrong with a free kitchen design and instant delivery

Reply from Howdens - Great Cambridge Road
happy with quality of products, but terrible customer service, after brief reading their own instructions manual I become more knowledgeable than their "advisors", they made more mistakes than the items ordered, multiple times making new mistakes while correcting old ones, and on every opportunity constantly trying to inflate prices with nasty tricks, even after carefully checking the prices and I thought all "mistakes" are corrected at the end I have been scammed by the store manager asking me to pay 30 pounds more than agreed price, then I insisted on the agreed price, she told me "ok, I will reduce by 20 pounds...." like she is making a favour for me, and then she actually only reduced by 10 and still wanted me to pay more than agreed... they keep making tricks and scams until customer give up, BEWARE !!!

Reply from Howdens - Great Cambridge Road
Would give zero stars if that would be possible.
Terrible service - after the kitchen order been placed 4 weeks prior delivery they still couldn't manage to deliver the kitchen on time.
After delivery half of the kitchen was still missing - including doors, handles, pelmet, plinth...etc..
and they needed an extra 4 weeks to finally complete this order and deliver all items. Due to this we have 4 weeks delays on the kitchen.
No-one seems to know what they doing at that branch as they were keep delivery wrong items or they even did not turn up when they promised.
After so many complaints and so much time on the phone the branch manager could only say "What do you want from me mate". Poorest service we have ever experience from Howdens...
I have to say we will never ever send clients to the Great Cambridge Road Branch again.

Reply from Howdens - Great Cambridge Road
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.