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Howdens - Keighley Reviews 

69
TrustScore 4.5 out of 5

4.5

Unit 1, Admiral Way, Lawkholme Lane, BD21 3LN West Yorkshire, North East, GB


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Rated 5 out of 5 stars

I purchased our last 3 kitchens from Howdens in Keighley. The staff are friendly, very helpful, and professional. The fact that they stock everything I want, and accept returns in unopened packaging... See more

Company replied

Rated 5 out of 5 stars

Staff are brilliant, helpful and friendly. My only negative comment is about the quality of handles sold with your fire door & frame pack. With the weight of the door the handles immediately started... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff, always helpful good service provided no messing about with orders, always on time they say

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Rated 5 out of 5 stars

Manager Connor and staff members were outstanding with their service and advice for kitchen and products. Olivia, was brilliant at selecting products and sent multiple communication and was very profe... See more

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Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Admiral Way, Lawkholme Lane, BD21 3LN, West Yorkshire, North East, United Kingdom

  • 01535 680 783

4.5

Excellent

TrustScore 4.5 out of 5

69 reviews

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4.5

All reviews

(69)

8,785 reviews in the last 12 months

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Rated 4 out of 5 stars

Friendly welcoming staff always willing…

Friendly welcoming staff always willing to help. Good range of products in stock.

August 1, 2024
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Reply from Howdens - Keighley

Good afternoon Stephen, thank you for leaving this 4* rating, It's great to read your feedback regarding our service! All the best, Alan

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful and knowledgeable about the products on offer.
Top marks for the Keighley branch.

December 2, 2023
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Reply from Howdens - Keighley

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

Ordered a kitchen doors not arrived

Ordered a kitchen doors not arrived, informed they would be in soon a week later doors arrive wrong doors provided.

August 4, 2023
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Reply from Howdens - Keighley

Thank you for bringing this to our attention, Richard. Please be assured we will raise your comments with the Keighley depot for their acknowledgment and clarity on the situation.

Rated 1 out of 5 stars

If you want a kitchen designed what…

If you want a kitchen designed what doesn’t fit , charged a fortune for extras , then Howdens are the place to go

April 24, 2023
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Reply from Howdens - Keighley

Thank you for your feedback. Please be assured we will raise your comments with the Keighley depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 1 out of 5 stars

First to last day

From the first day of receiving our kitchen to the day it was completed the customer service at howdens keighley was atrocious.
Between members of staff they lacked communication, we had to personally return multiple pieces of kitchen due to mishandling by the ‘third party’ delivery team.
We were dropped out of the ‘designers’ mind as soon as payment was made, he was obviously looking at the money from the first time we met.
They still owe us money, next stop head office.

March 23, 2023
Unprompted review
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Reply from Howdens - Keighley

Thank you for bringing this matter to our attention, Tom. It would be helpful if you could email us with your contact details, account name/number, and confirmation of the depot in question to reviews@howdens.com so that we can investigate this and help further.

Rated 5 out of 5 stars

Great service as always

Great service as always, good choice of products & at a great price.
Always do their best to help you!

March 9, 2023
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Reply from Howdens - Keighley

Hi, Thanks for leaving this 5 star review for the Howdens - Keighley depot! All the best, Tash.

Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague, you have disputes with your account, you call head office accounts department after asking the branch for the correct telephone number, and the day after a girl called Chloe rings and leaves an abrupt answerphone message saying ‘you have an overdue account and won’t be able to use the account until paid, so call in and pay it’
I don’t think this branch care about their customers!

March 15, 2023
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Reply from Howdens - Keighley

We're sorry you have been disappointed by your experience. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 1 out of 5 stars

Avoid using !!!!!!

Got messed about by the assistant manager, after loosing a day i managed to speak to somone won who would sell me what i wanted. But that wasnt it as id been messed about this job was now an emergency job the door frame i was give was twisted to hell and could not loose more time to return it and had to struggle and use it, which inevitably compromised the finnish, i spoke to said manager again about this and how dissapointed i was an if there was any discount for the faulty item i had to use. The response i got was basically laughed at in my face.
I have an extremely big project coming up and thankfully im only time using howdens on this small job i will not be returning and closing my account.
I raised an official complaint which was a complete waste of time and had zero response even the women on the phone was rude! Avoid this company at all costs! Overpriced poor quality and cocky staff!

November 18, 2022
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Reply from Howdens - Keighley

Thank you for your feedback, Joshua. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Quality kitchen professionally installed

Howdens kitchen been designed by Craig Humphreys at Keighley depot and fitted by Andy Bamford. The whole process from initial contact with Craig to completion were seamless and extremely efficient. Craig gave us many great ideas for space saving and style. Giving us exactly what we wanted and more. Howdens units were of top quality and reasonably priced. Craig was always available to give advice and immediately changed a cupboard door that was slightly marked. Andy fit the kitchen to the highest standard and project managed the whole process. I would highly recommend Howdens and Andy Bamford if your looking for a quality kitchen, fitted without any unnecessary issues.

October 12, 2022
Unprompted review
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Reply from Howdens - Keighley

Hi, Thanks for leaving this 5 star review for the Howdens – Keighley depot! We hope to see you again soon. Best wishes, Tash

Rated 5 out of 5 stars

Very

Very knowledgeable and helpful sales team ordered a kitchen and internal doors great products

October 12, 2022
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Reply from Howdens - Keighley

Hello, Thanks for reviewing our Howdens - Keighley depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

The staff at Keighley branch are always…

The staff at Keighley branch are always prepared and happy to go the extra mile to make sure we get the best products and service

July 16, 2022
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Reply from Howdens - Keighley

Good afternoon, Thanks for reviewing our Howdens – Keighley depot. Have a lovely day! Tash.

Rated 3 out of 5 stars

After being told all materials were…

After being told all materials were ready for wardrobes I booked 2 days for job only to be told that 1 panel was ready when I went to pick up . Had a few other issues aswell .

Not good !

February 25, 2022
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Reply from Howdens - Keighley

We're sorry you have been disappointed by your experience. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

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