Howdens - Kidderminster Reviews 

Josh Summers from Howdens at Kidderminster......what a legend we have never renovated a house before ............. this whole house renovation was made so easy with Josh Summers recommendations and expertise and advice on designing our kitchen, within budget too 💪 top spec kitchen with every detail considered 👌 the pantry is now the centre
of discussion at all our swareys

Cannot recommend Josh and the Howdens Kidderminster team enough! From the preconception ideas we had, to putting them into our own design and then through to installation - the process was daunting, but the team put us at ease and ensured we were fully involved and informed every step of the way. Thank you Howdens, we love our dream kitchen!

Our experience at the Kidderminster depot was fantastic. Kurt was great and took us through every detail for our kitchen leaving no stone unturned. We’re so happy with the kitchen we wouldn’t recommend going anywhere else! Once again thank you Kurt and the team at Kidderminster.

Spent a lot of money on doors and ironmongery, found lead time on doors shocking to run a installation around working window available, 2 door G16 found to have Brad's punched the face of FD30 ply flush finish from hard wood beading ,do have photo evidence and will be taking this further

We had a kitchen supplied by Howdens back in 2021 and we used a very good fitter that we’d used many times before. All seemed fine until 3 months down the line, so here is the list of faulty products:
1. Ceramic hob developed marks on all the rings but on the underside of the glass. This was replaced by Howdens and recognised as faulty.

2. End panel started to blow out and all the laminate lifted. Howdens admitted faulty product and replaced it

3. Kitchen worktops started to blow at the joins. Howdens investigated and admitted they were faulty and so supplied replacement but wouldn’t cover the cost of my fitter replacing the tops. Luckily my fitter understands good customer service so he replaced it FOC.

4. Another end panel blown out but this time Howdens said it had been fitted upside down and so the product wasn’t at fault. So my fitter removed the panel to check, and as we thought it had been fitted correctly. Contacted Howdens but they didn’t care and told me to contact head office. Which I did and they promised a call back within 48 hours. That was 2 years ago and I’m still waiting for the call.

5. Replacement worktop has now blown again March 2025, so I contacted Howdens who said it was a faulty join and not the worktop. When challenged to ask why the change of opinion as previously they admitted product was faulty.? They just said, take it up with head office. I did request for someone to come out to look at the issue, bearing in mind we leave 5 minutes from the branch. They refused to send someone, so here we are again, waiting for head office to call us back.

Avoid Howdens kitchens at all cost…. Shocking quality and despite the warranty on tops and units etc, the Kidderminster branch do not care and will not support you. I’m fairly sure they also know that head office will also ignore any complaints.

Always helpful and professional. Friendly staff and great products

Great service as always, knowledgeable. helpfull and friendly

Staff are great friendly and helpful with good knowledge of products they sell

Always a good experience going to howdens Kidderminster, staff are helpful & always happy to help with a smile.

Ellie is a pleasure to deal with, professional and thoughtful which goes a long way.

Howdens Kidderminster go the extra mile to support their customers. Ellie was challenged by the kitchen design due to its galley style space that wasn’t easy to configure to include all the units and appliances we wanted to incorporate into the layout. Despite the many changes to our requirements, Ellie came up trumps and left us delighted with the end result, as an added bonus, below our allocated budget. Thankyou Ellie.

Always very helpful and friendly

Staff always polite and helpful, the items I ordered were there on time and I was notified when they’d arrived

Very helpful and lovely staff at Howdens Kidderminster always a pleasure to go in to see them and a big thankyou to Dave who goes above and beyond to help me out so a well deserved 5* keep ut the good work

Excellent service and knowledge

What was required was delivered a1+++ service.

I have dealt with Howdens Kidderminster virtually every week for the last 3 years, their customer service is always second to none, they have always been supportive & helpful towards my business needs as well as my customers. Kudos to all of the staff at Kidderminster. Andy from Andy’s Doors and Floors

I’ve been a kitchen fitter for 25 years and always find that howdens are bang on budget and quality for most of my customers. Any issues I’ve had, which you do get with kitchens the Kidderminster branch have always gone above and beyond to sort. From design to sales always been very welcoming and open.

I contacted Howden's Kidderminster a few months ago and honestly found it very stressful and would not recommend using them. I was so glad when it was over and although the contact ended the conversations by ghosting me it turned out to be a blessing as it made me realise who I could trust. I spoke to 3 different kitchen companies and it turned into a 'who do I believe scenario'. It was the designer that came to measure the kitchen and he made errors with the measurements first of all. I had to chase a few times and then when I had the quote it was missing key things, one example being a sink! When they amended a quote they hadn't amended some of the other details that would be reduced by changing the quote (such as cupboard handles) and I had to point this out which shows bad attention to detail. I was told by another company who was trying to price match that they couldn't price match as the quote seemed very wrong and confusing and didn't seem to match the visuals and price I had got. This was therefore suggesting the kitchen would be cheaper then it was going to end up being and that I would then need to pay more. They said they had worked with price matching for other Howden's quotes where they had had an itemised list with quantities on but when I requested this from Howden's he said it wasn't possible to provide an itemised bill until the quote had gone through which is very bizarre! He got very defensive that I was suggesting there were errors on the quote and then started bashing the other company. I then said I just wanted to go in and talk to him about it in detail. At that point I felt in the middle and it was hard to know who to believe and that I just wanted to take my time with the decision and get all the facts. This was during October when Howden's had their annual sale and it was getting to the end of the month (the deadline for the sale) but I told him I wasn't going to make a decision until after the sale ended. I sent quite a detailed email saying that I was finding it quite stressful to know who to believe and he didn't respond to this email and then never contacted me again so to me actions speak louder then words. I understand he probably had a sales target to meet, and I have since got told that Howden's actually give holidays to the branch that makes the most sales during the annual sale but I don't agree with the way Howden's conducted themselves throughout my experience. He also put me in touch with 3 kitchen fitters. One gave me a ridiculously high quote of almost £5K and the other 2 didn't respond. I chose Wren in the end as I got good vibes from them and I'm really pleased with this decision as so far everything has gone very well and they have been so helpful. I will never contact Howden's Kidderminster again. I honestly hate having to write anything negative online but I feel strongly that this experience could have been so much better.

Fitting kitchens can be frustrating you get parts missing and modifications to the specified drawings with issues that you uncover when removing the existing kitchens and these require immediate changes and this becomes a nightmare for the installer and the customer. Howdens with their branch network make this less stressful as all parts are available within a reasonable proximity and exchanging units and doors etc can be done usually the same day causing less delays allowing the tradesman to get the job finished and get paid on time and the customer to have the finished kitchen they wanted.