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Howdens - Lewisham Reviews 57

TrustScore 4.5 out of 5

4.5

Units 25 & 26, Chiltonian Industrial Estate, Manor Lane, SE12 0TX London, London, GB


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Rated 5 out of 5 stars

The customer service I received from Howdens was exceptional. From the outset, the team took great care to fully understand my requirements for both the kitchen design and the overall design of my ho... See more

Company replied

Rated 3 out of 5 stars

The design was fine but there were a few elements that were not thought about which now make our kitchen much harder to use than before. Namely that the space around our freestanding fridge was not... See more

Company replied

Rated 5 out of 5 stars

This was the second kitchen that l installed last 6 months and was supplied by Howdens Lewisham. Was great experience working with this team, especially with Neil who was very helpful from design... See more

Company replied

Rated 5 out of 5 stars

I love my new kitchen. Howdens has so many choices that it is easy to design a kitchen that speaks to your own personal style. The customer service is great and any issues found during the fitting wer... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 25 & 26, Chiltonian Industrial Estate, Manor Lane, SE12 0TX, London, London, United Kingdom

  • 020 8318 9488

4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

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Rated 5 out of 5 stars

Ordered a kitchen at lewisham through…

Ordered a kitchen at lewisham through Kevin. Must say everything went smoothly and Kevin couldn’t be more helpful. Kitchen was delivered the same day. Even helped us out after when we were missing a few bits. Not a bad word to say. Thankyou and hats off for kev

July 20, 2022
Unprompted review
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Reply from Howdens - Lewisham

Good morning, Thanks for reviewing our Howdens – Lewisham depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Exceptional service from this Branch

Kevin and Neil always deal me a very professional/friendly manner. Offer a very good service with competitive kitchen prices. I will continue to use this branch for all my upcoming projects.

July 15, 2022
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Reply from Howdens - Lewisham

Good afternoon, Thanks for reviewing our Howdens – Lewisham depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Great Service

Neil was amazing, very helpful and amazingly knowledgeable, very quick and efficient.

July 8, 2022
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Reply from Howdens - Lewisham

Good afternoon, Thanks for reviewing our Howdens – Lewisham depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Ninja Level

Ninja. The Lewisham team are all over membership. I had a client wanting some Replacement kick boards, sorted straight off the shelf. Happy days :-)

June 10, 2022
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Reply from Howdens - Lewisham

Good afternoon, Thanks for reviewing our Howdens – Lewisham depot. Best wishes, Tash

Rated 5 out of 5 stars

Amazing Kitchen Design.

Kitchen was in need of a makeover. I made an appointment with Farrah (Howden -Lewisham branch). Who came along and measured my kitchen talked me through the process. I was able to chose a scheme that I wanted. (Very informative). I choose a colour I wanted for my kitchen. Farrah was able to give me good advice on my choice and acted in a professional manner from start to finish. I am very pleased with my new kitchen. I would not hesitate to recommend Farrah and Howden Lewisham branch.

June 1, 2022
Unprompted review
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Reply from Howdens - Lewisham

Good afternoon, Thanks for reviewing our Howdens – Lewisham depot. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

Design of new kitchen with an island

We had a new kitchen designed by Howdens Lewisham Farrah Attim was so thorough and extremely professional. She gave us lots of options for cupboards and Kitchen islands and really took a lot of time and effort to make sure we got the perfect design - we cannot thank her enough and are now enjoying her vision for our new space!

May 26, 2022
Unprompted review
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Reply from Howdens - Lewisham

Good afternoon, Thanks for reviewing our Howdens – Lewisham depot. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

Purchased a kitchen from Howdens was…

Purchased a kitchen from Howdens was really happy with the service provided thank you Kevin and his team

April 22, 2022
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Reply from Howdens - Lewisham

Good afternoon, Thanks for leaving this positive review. Have a great day, Tash.

Rated 1 out of 5 stars

I give a 1 based on the shocking…

I give a 1 based on the shocking experience i had at Lewisham branch, due to your designer (Farah) trying to poach my lead (Abdul)!!!
Inviting my client to visit the branch without my permission, knowing that you have deals and prices on show.
Causing a direct conflict between myself and the client, constantly calling my client trying to sell a kitchen to them.
Then after confirming to stop calling my client and the removal of the quotation from the system, more notes where added and the quotation remained live for at least 72hrs +

April 9, 2022
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Reply from Howdens - Lewisham

Thank you for bringing this matter to our attention. Please rest assured we will share your comments internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

Lewisham Howdens

We are a new company that has joined Howdens, we are very happy with the service received at the Lewisham Branch. The staff are all very helpful and understanding. There was an issue with an item received, another branch delivered the item within an hour, excellent service again. The accounts department again sorted the account and again excellent service. Overall we are very impressed with Howdens workforce, staff front and back office, keep up the good work.

February 19, 2022
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Reply from Howdens - Lewisham

Good afternoon, Thanks for reviewing our Howdens – Lewisham depot. It's great to read your comments. Have a great day, Tash.

Rated 5 out of 5 stars

Quite reliable good customer service…

Quite reliable good customer service one of the best kitchen suppliers they always there when you need them. And there kitchen are really good quality

January 7, 2022
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Reply from Howdens - Lewisham

Good afternoon Steve, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 5 out of 5 stars

Very good

Very good services

November 9, 2021
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Reply from Howdens - Lewisham

Good morning, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Best wishes. Harriet.

Rated 5 out of 5 stars

Stress Free Kitchen Refurbishment

I've recently had my kitchen refurbished complete with underfloor heating. I'm an elderly person and it was a time consuming experience obtaining quotes from several companies, all of whom fell short when it came down to delivery. Howdens came out top and beat all the others in terms of quality, service, lead time, delivery and communication. I live between two branches and caused a bit of confusion, but this was sorted out seamlessly and without blame. The pre-sales design team in both the Lewisham and Charlton branches were exceptionally patient and provided me with time in an unhurried manner, both in person and on the telephone to respond to my questions. In particular the managers, Kevin from Lewisham and Jason from Charlton reassured me with good cheer to ensure the process was seamless. Their after sales care remains ongoing with staff 'on the ball' as far as attitude, knowledge and communication skills are concerned. This in my opinion is the result of exemplary management including, forward planning, training and organisation. The quality of Howden's products is superb and excellent value for money; I highly recommend them to anyone thinking of embarking on a project and cannot thank them enough for professional services provided.

October 20, 2021
Unprompted review
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Reply from Howdens - Lewisham

Good afternoon Jude, thanks for taking the time out of your day to leave this positive review for our Lewisham and Charlton depot! Take care and have a lovely day. Harriet

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