We had a problem with the kitchen backsplash we fitted from howdens, when I contacted them I was dealing with a lovely lady called Lucy who went out of her way to try and assist me in resolving this m... See more
Company replied

Unit 5, Manchester Industrial Park, Holt Street, M40 5AX Cheadle, North West, GB
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We had a problem with the kitchen backsplash we fitted from howdens, when I contacted them I was dealing with a lovely lady called Lucy who went out of her way to try and assist me in resolving this m... See more
Company replied
Simon at Howdens Manchester has been so professional and helpful throughout our new kitchen refit. His design was excellent and input was so valuable. He was also able to modify the design to suit ou... See more
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Hi I’ve been howdens customer for approximately 20 years and Manchester branch is by far my favourite. Angelina who’s one of the kitchen designers has been brilliant. She always works well with us and... See more
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Not as expected. I paid for my goods and was directed into the warehouse to collect. Your operative had to go back into reception as one of the items I ordered, caulk, was kept behind the counter ther... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Unit 5, Manchester Industrial Park, Holt Street, M40 5AX, Cheadle, North West, United Kingdom
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Thanks to the team they did well on the product was delivered on time

Reply from Howdens - Manchester
Howdens has great quality of kitchens doors... etc always great price spot on guys

Reply from Howdens - Manchester
Great service from the team Darren and Co. Thank you

Reply from Howdens - Manchester
Excellent customer service from both ladies on front desk right through to lads working in the back getting out stock and materials. Never had a issue. Excellent bunch of staff

Reply from Howdens - Manchester
The very pleasant manner of the lady who served me in store she was very clued up on the goods being served to me and made very nice and polite conversation as she was serving me which was very nice explaining things to me in a nice manner answering the questions I was putting her way which was very helpful to myself In my quest for the answer over the materials i required it was a pleasure to call in ,so thank you and carry on .

Reply from Howdens - Manchester
Angelina was amazing, so friendly and professional, she picked up on every detail, adding the smallest of details to make the biggest difference to our experience, ultimately enabling us to to make the best decisions to get the perfect product.
Nothing was too much trouble and Angelina was always available with an alternative to any issues we had.Overall a faultless service with perfect communication with a skilful designer.

Reply from Howdens - Manchester
Great staff awesome manage and sales team Openshaw branch the best

Reply from Howdens - Manchester

Reply from Howdens - Manchester
We ordered and had delivered a load of door frames for a job site. One of the frames were badly twisted, I mean really bad. Out by 15mm and no way to get a good grip on tin stud. So naturally I took the one frame back to get it exchanged but the attitude I got from the depot manager was absolutely disgraceful and they wouldn't exchange.
***Update*** I have already emailed you 5 days ago as requested but yet to receive any response.
***Update*** And then these clowns shut our account, because Howdens don't believe in customer service.

Reply from Howdens - Manchester
Howdens always give good service to their customers. Strongly recommend.

Reply from Howdens - Manchester
Last 2 purchases have been horrendous ordered and paid for 2 quartz worktops and waited for weeks to receive them leaving me losing money and having high rate customers will now be purchasing my quartz elsewhere

Reply from Howdens - Manchester
only a small order this time but still great service,thanks.

Reply from Howdens - Manchester
Before-head, the Salesperson (Darren) was a yes man. He did the measurement on his own and made prompt reply on every enquires.
I understand that he was in busy in sometimes. But he would had tried his best to reply my enquires either through email or SMS.
However, once he got the full payment from me. It became a total different story and attitude changed differently.
After delivery, one of my kitchen door was found broken accidentally. I called immediately to Darren from Howdens for an exchange and emailed him also. However, no reply. Even my builder has a business relationship with Howdens and he tried many times to call Darren. However, no answer at all.
Finally, I needed to drive directly with the broken kitchen door to this branch and talked to Darren to ask for a replacement.
Besides, one of my cupboards was missing one minor parts which makes me failed to use that cupboards. I asked Darren many times through SMS and emails to post me that missing parts (just a small click). I waited him for two weeks and urged him again. Unfortunately, He even no longer answering my call/SMS/emails anymore.
I was completely disappointed with the service provided by Howdens so does the quality of kitchen doors. It was because two kitchen doors were found tore. I was curious about the quality of product provided by Howdens as if it is correlated to the price of Howdens selling?
RE-CONSIDER CHOOSING HOWDENS as your kitchen provider

Reply from Howdens - Manchester

Reply from Howdens - Manchester
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