The service we received from Paige at Penrith was outstanding. Paige was so knowledgeable, had great patience and understanding, nothing was too much trouble. We now have a beautiful kitchen. The Penr... See more
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Unit 1, Hartness Road, Gilwilly Industrial Estate, CA11 9BD Cumbria, North West, GB
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The service we received from Paige at Penrith was outstanding. Paige was so knowledgeable, had great patience and understanding, nothing was too much trouble. We now have a beautiful kitchen. The Penr... See more
Company replied
From our initial phone call enquiring about a new kitchen through design and fit of worktops, we have been impressed by everyone at the Penrith store. Rachel, the store manager, has been particularly... See more
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This is our second kitchen with howdens and can't fault Tom .Not really knowing what we want and making it up as we go along Tom has allways been patient and helpful in guiding us in the right directi... See more
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Got our kitchen done a few months ago using the Penrith branch. We loved everything about it the design process was so much fun and Paige met our every need as well as giving us tips to save money or... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Unit 1, Hartness Road, Gilwilly Industrial Estate, CA11 9BD, Cumbria, North West, United Kingdom
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Just ordered my kitchen with the expert help of Paige at Penrith Howdens, received excellent advice support and knowledge when choosing the kitchen appliances and design, can’t wait for it to arrive.
Could not recommend more highly.

Reply from Howdens - Penrith
One of the joiners who worked on my year long renovation project recommended Howdens to me and said 'mention my name'. So I did and Howdens sent a quote to me with the joiners name on the account. I went to their kitchen showroom in Penrith to alter the design, choose doors and haggle the price. At this point Tom, the salesman, said I would be paying them direct. "So I can deal with Howdens directly?" I asked. 'Yes' was the simple reply. (Foolish boy - I had an independent witness with me).
From that point on everything was direct, including the payment request. Unusually for me I didn't insist on an invoice - busy, distracted.
Howdens then sent the joiner the VAT invoice even though he had not paid, he was not the customer. I now cannot reclaim the VAT or set against capital gains tax so it's costing me over £1,800 more on top of a £4,300 kitchen.
I have absolutely no doubts about this particular, aforementioned, joiner's honesty, he is too serious and professional a man to be so dishonest. Quite apart from the fat that he is not VAT registered so couldn't reclaim the VAT anyway. However any dishonest tradesman can of course can set these 'customer pays - tradesman receipted' invoices against profits on his turnover and - this is clever - can stay below the VAT threshold by having the customer pay his bills for him (even though it was nothing to do with him and he may have made a profit). HMRC and the VAT office are very interested and sadly it looks as though literally thousands of honest fitters, joiners etc will be investigated for a potential national multi million VAT and tax fraud along with the less honest.
And that's quite apart from leaving the customer with no proof of purchase. Read some of the 1 star reviews on here from people who have been left with faulty kitchens who are denied their guarantee by Howdens when they can't trace the original fitter.
Howdens, who are enabling and possibly abetting this huge tax loophole, are disinterested but I suspect they will just have to get interested.
Follow up 9th Feb: Howdens have spoken to the joiner in question today and clearly insinuated to him that my complaint is against the him, upsetting him a great deal. It is certainly not. The joiner was an absolute star. My complaint is against Howdens alone and their underhand misdirection tactics are exactly what I have come to expect from this faceless multinational company who purport to be a family firm (did you know they used to have MFI in their portfolio - till it went bust?)

Reply from Howdens - Penrith
Excellent service, helped me match out of production doors.
Always willing to go the extra mile

Reply from Howdens - Penrith
We are really pleased with our Howdens kitchen. It is beautifully made and the help and advice we received from our designer Jon Hosain in Penrith was excellent. They have a tremendous choice of everything you need for the kitchen.

Reply from Howdens - Penrith
From the 1st time we went to howdens in porth,the staff were very helpful and nothing was to much for them ,our thanks go to Tori as she has been especially helpful,many thanks Steve Edwina jones

Reply from Howdens - Penrith
We made an appointment for a kitchen designer and John came out two days later and measured our kitchen, he was very polite and professional and offered loads of good advice and design ideas. Plans were emailed two days later, can’t wait to go into branch next week to look at samples

Reply from Howdens - Penrith
Great service in measuring up and design .... delivery prompt .... problems discussed easily - kept informed

Reply from Howdens - Penrith
Absolutely fantastic service from Paige at Howdens, Penrith.
From the first meeting to finally getting our new kitchen fitted, she has gone above and beyond our expectations, ensuring our experience was positive, happy and most importantly, stress free!
We are thrilled with the products, such good quality and value for money.
Everything Paige organized, happened to plan and her communication was A1.
Cant reccomend Paige and Howdens enough!!

Reply from Howdens - Penrith
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