Excellent customer service at the Penzance branch Opening a new account with Howdens has been a great experience. We had a few initial glitches accessing my account, but Ruth was an absolute gem a... See more
Company replied

Poniou Lane, Long Rock Industrial Estate, Long Rock, TR20 8HX Cornwall, South West, GB
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Excellent customer service at the Penzance branch Opening a new account with Howdens has been a great experience. We had a few initial glitches accessing my account, but Ruth was an absolute gem a... See more
Company replied
Great advice and information provided by John and the team at Penzance branch. Fantastic after sales and customer presentation of their dream kitchen. Quarts worktop experience very positive from sta... See more
Company replied
Frindly professional, in person support from Sean, we were so please with the advice, ease of setting up account, personl understsanding ou our community project needs. The delivery were on the do... See more
Company replied
Part Delivered early which was great as we could proceed with installation ahead of planned start date
Company replied
The UK's No. 1 Trade Kitchen Supplier.
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Poniou Lane, Long Rock Industrial Estate, Long Rock, TR20 8HX, Cornwall, South West, United Kingdom
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Reply from Howdens - Penzance

Reply from Howdens - Penzance
Always good staff at Howdens Penzance. Helping you make the right decision about your kitchen. Very please with the sale prices too

Reply from Howdens - Penzance
Can pop in anytime to look at Samples, even change your mind on Items. Staff very obliging and there to help.

Reply from Howdens - Penzance
Square edge laminate worktop not fit for purpose. I have purchased 3 kitchens in the past from Howdens. They were of a satisfactory quality. Unfortunately this last one I bought has this poor quality square edge worktop with bare chipboard on the underside and no sealed protection on the front underside edge allowing any small drips to soak directly in. We have 2 sinks and both have blown under the edge in front of both sinks in under 2 years. Our last worktop lasted 10 years plus with no such issue yet this company are proclaiming its down to our miss-use. Thousands spent plus installation including these worktops that are not even splash proof from the odd unavoidable drip. It's supposed to be designed for use in a kitchen so should be to certain moisture repelling standard, yet they have used this P2 chipboard without any additional protection therefore it is not of a satisfactory quality designed for a kitchen environment and thus not fit for the purpose intended. Very disappointed. When I checked the local store I even found 2 different square edge worktops. One is clearly sealed on the underside with some sort of resin. The other like ours not. Howdens totally ignoring my question as to why ours is not sealed to a suitable standard. It seems they know about this issue but are unwilling to do the right thing for a multiple times returning customer.
When I mentioned this on their facebook page they deleted the comment and blocked me. That speaks volumes about Howdens and their poor after sales service..

Reply from Howdens - Penzance
Ruth and Daisy of the Penzance branch are both an absolute asset to your company, the service they provide is second to none and the best out of any merchants my company uses.

Reply from Howdens - Penzance
Howdens are outstanding in quality and customer service and go above and beyond to help with any jobs I have undergoing 10/10

Reply from Howdens - Penzance
All the Penzance team are helpful & excellent knowledge, always ask if you are being served, always give good advice

Reply from Howdens - Penzance
Really friendly and helpful staff and all the products I need for my projects.

Reply from Howdens - Penzance
As always the staff and manager are pleasant, helpful and knowledgeable. I have traded with Howdens for many years although mostly at the Penzance Branch all the local branches are very good to deal with.
Whittall Construction Limited.

Reply from Howdens - Penzance
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