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Howdens - Penzance Reviews 

109
TrustScore 5 out of 5

4.8

Poniou Lane, Long Rock Industrial Estate, Long Rock, TR20 8HX Cornwall, South West, GB


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Rated 5 out of 5 stars

Excellent customer service at the Penzance branch Opening a new account with Howdens has been a great experience. We had a few initial glitches accessing my account, but Ruth was an absolute gem a... See more

Company replied

Rated 5 out of 5 stars

Great advice and information provided by John and the team at Penzance branch. Fantastic after sales and customer presentation of their dream kitchen. Quarts worktop experience very positive from sta... See more

Company replied

Rated 5 out of 5 stars

Frindly professional, in person support from Sean, we were so please with the advice, ease of setting up account, personl understsanding ou our community project needs. The delivery were on the do... See more

Company replied

Rated 4 out of 5 stars

Part Delivered early which was great as we could proceed with installation ahead of planned start date

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Poniou Lane, Long Rock Industrial Estate, Long Rock, TR20 8HX, Cornwall, South West, United Kingdom

  • 01736 874 696

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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4.8

All reviews

(109)

9,318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Haven’t received the full order on time

Haven’t received the full order on time which has had a negative effect on cost and time.

May 20, 2022
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Reply from Howdens - Penzance

Good afternoon. Please rest assured we will share your feedback internally. It would be helpful if you could email us with your contact details, account number, and confirmation of the depot in question to reviews@howdens.com so that we can help further. All the best

Rated 5 out of 5 stars

Customer service

Despite many bad reviews about Howdens customer service, I can’t recall when I’ve had nothing but good service from the staff at Penzance.

April 26, 2022
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Reply from Howdens - Penzance

Hello Simon, Thanks for reviewing our Howdens – Penzance depot. Have a great day, Tash.

Rated 1 out of 5 stars

Damaged door which they knew about before delivery

I ordered two doors recently and when they were delivered one was dirty and damaged, I took pictures of the said door and emailed the branch, and they then had to source another one, which will be delayed, which I understand, but to be told by the delivery driver who delivered and collected the said door, he told the branch it was bad and they still delivered the door , not impressed

March 23, 2022
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Reply from Howdens - Penzance

Thank you for bringing this matter to our attention, Tracey. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

Great service from Penzance Branch

Our carpenter arrived this morning to fit 2 worktops and upstands into the new Laundry room, one of the 3m white worktops on inspection had a small section damaged mid length.
On contacting Howdens, their assistant was extremelly helpful and verified they had a replacement in stock and would get it scheduled for delivery later in the day.
Within 4 hours it arrived and now hopefully the carpenter will stay late and finish the job.

Great service from the Howdens team at Penzance.

March 17, 2022
Unprompted review
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Reply from Howdens - Penzance

Good afternoon, Thank you for sharing your experience with us. All the best, Tash.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great quality and good communication, delivered on time. Will always continue buying from Howdens.

March 7, 2022
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Reply from Howdens - Penzance

Good afternoon Clive, Thanks for reviewing our Howdens – Penzance depot. Have a great day, Tash.

Rated 3 out of 5 stars

Product was very good but was…

Product was very good but was repeatedly sent the wrong stuff. Lost count of the number of times `I had to go back. Had a backboard delivered and was fitted while I was out. It was not the one I ordered but looks ok as it happens. A bit disappointed though

February 28, 2022
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Reply from Howdens - Penzance

Thank you for bringing this matter to our attention, Stephen. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com. All the best

Rated 5 out of 5 stars

New kitchen

Excellent service all round. Thanks

February 26, 2022
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Reply from Howdens - Penzance

Hello Steve, Thank you for sharing your experience with us. All the best, Tash.

Rated 5 out of 5 stars

When seeking advice from the staff at…

When seeking advice from the staff at howdens Penzance. I always feel it is helpful, impartial, and very knowledgeable.
Many thanks.

February 17, 2022
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Reply from Howdens - Penzance

Hello Sue, Thanks for reviewing our Howdens – Penzance depot. Have a great day, Tash.

Rated 5 out of 5 stars

5 Star +

On the whole I've been dealing with Steve who definitely gets a 5 star + for being patient, helpful and great at design to enable me to have the best kitchen design and kitchen possible. All the other staff have been very helpful too.

February 12, 2022
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Reply from Howdens - Penzance

Good afternoon, Thanks for reviewing our Howdens – Penzance depot. Have a great day, Tash.

Rated 5 out of 5 stars

Howdens Penzance staff always helpful…

Howdens Penzance staff always helpful we have had 3 Howdens kitchens over the years and will be ordering another soon for our new build ,

December 22, 2021
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Reply from Howdens - Penzance

Good afternoon, thank you so much for leaving this 5* review for our Penzance depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Ellie.

Rated 5 out of 5 stars

We found the sales man and other staff…

We found the sales man and other staff very helpful and informative,and were pleased to help

December 2, 2021
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Reply from Howdens - Penzance

Good afternoon, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Ellie.

Rated 5 out of 5 stars

Great helpful team at the Penzance…

Great helpful team at the Penzance branch I recommend anyone looking for a new kitchen to go and see them

November 8, 2021
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Reply from Howdens - Penzance

Hi. Thank you for your five-star review. It's great to read your feedback regarding our service. Many thanks, Harriet.

Rated 4 out of 5 stars

Good

Good sirvice had to get some doors from another branch but they had them and

November 4, 2021
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Reply from Howdens - Penzance

Thank you for the positive review. All the best, Harriet

Rated 5 out of 5 stars

Very helpful service

Christian helped us choose our items with great efficiency and lots of practical advice.

November 2, 2021
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Reply from Howdens - Penzance

Good morning, thank you so much for leaving this 5* review for our Penzance depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Harriet.

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