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Howdens - Poole Reviews 195

TrustScore 4.5 out of 5

4.7

Units 12 & 13, Fleets Industrial Estate, Off Willis Way, BH15 3ST Dorset, South West, GB


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Rated 5 out of 5 stars

The salesperson, Hannah from the Poole branch, was so helpful & professional. She made lots of suggestions and didn’t mind how many times we changed things. She was the person who measured up and who... See more

Company replied

Rated 5 out of 5 stars

Worked with Hannah in Sales in the Poole branch to design and quote a new kitchen, she really understood the assignment. Advised about budget, cost matching from other competitors, and working direc... See more

Company replied

Rated 5 out of 5 stars

Highly recommend from start to finish Howdens did not disappoint. The designer was knowledgeable and worked with us to design the perfect kitchen. There was no issues with the quality and all items... See more

Company replied

Rated 5 out of 5 stars

I am an independent kitchen fitter, and my go-to kitchen supplier is Howden's. The staff are knowledgeable and helpful. I often ask the front desk staff for their opinion about getting the right prod... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 12 & 13, Fleets Industrial Estate, Off Willis Way, BH15 3ST, Dorset, South West, United Kingdom

  • 01202 677 097

4.7

Excellent

TrustScore 4.5 out of 5

195 reviews

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Rated 5 out of 5 stars

The counter staff were helpful and…

The counter staff were helpful and arranged my delivery quickly.

September 11, 2024
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Reply from Howdens - Poole

Good morning, Thank you for taking the time to leave this review. Take care and have a lovely day. Cha

Rated 5 out of 5 stars

nice to have help

All the lads and lasses want to help you

July 23, 2024
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Reply from Howdens - Poole

Hi there Colin, thanks for the 5* review! Have a lovely day!

Rated 5 out of 5 stars

Very helpful & pleasant staff,

Very helpful & pleasant staff,

July 12, 2024
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Reply from Howdens - Poole

Good morning, Thanks for leaving this 5 star review for the Howdens - Poole depot! Have a lovely day!

Rated 5 out of 5 stars

Good staff

Great company and I use Poole branch and Great staff and happy to help

June 26, 2024
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Reply from Howdens - Poole

Good afternoon Daniel, Thanks for leaving this 5 star review for the Howdens - Poole depot, that is really good to hear! Take care and have a lovely day, Alan.

Rated 5 out of 5 stars

Highly recommend from start to finish…

Highly recommend from start to finish Howdens did not disappoint. The designer was knowledgeable and worked with us to design the perfect kitchen. There was no issues with the quality and all items arrived correctly and undamaged. The end result is fantastic and such great quality. We wouldn’t hesitate to recommend. Thanks Howdens.

June 12, 2024
Unprompted review
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Reply from Howdens - Poole

Hi there, Thank you for the positive review, that is great to hear! Have a lovely day!

Rated 5 out of 5 stars

Someone does it right; 100%

From the start to the very end, it has been an absolute pleasure to work with the Team @ Howdens.

May 3, 2024
Unprompted review
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Reply from Howdens - Poole

Hi there Mike Thank you for your great feedback. Take care and have a lovely day. ,

Rated 5 out of 5 stars

Great service

Helpful and great service

March 14, 2024
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Reply from Howdens - Poole

Hi Lisa, Thanks for leaving this 5* review. Best wishes, Tash

Rated 4 out of 5 stars

Late delivery

Late delivery, people not getting back, me having to chase all the time.

They have sorted all problems i en-counted quickly & without question.
Thank you

January 26, 2024
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Reply from Howdens - Poole

Thank you for bringing this matter to our attention. We would like to assure you that your comments have been noted and passed to the relevant people for further investigation- someone will be in touch shortly.

Rated 2 out of 5 stars

There were a few problems with this…

There were a few problems with this last project. Largely due to the designer leaving howdens the day after the kitchen was delivered. Then when we were finding all the problems with how he had designed it, there was a lot of time spent goin back to the depot and back to the job. I actually worked out, I spent a whole day of my time and therefor money, driving to howdens, swapping bits and getting extra bits.

The biggest problem I found, was when my customer spoke to people at the branch, they were all very dismissive of my customer and the customer care was very poor.

I've also since found the flooring and other bits, less than half rhe price howdens sell them for. For the same size area and quality.

The quality of the units themselves were not as good as they should be for the price either. Cupboards were out of square, doors were warped.

Bit of a shame really. I'm not sure I'm going to be using howdens on the next 3 kitchens I've got lined up. Infact going by the prices I've already had on 1, that one will definitely be supplied by another company.

November 8, 2023
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Reply from Howdens - Poole

Thank you for your feedback, Andrew. We will raise your comments with the Poole depot for their acknowledgment and further investigation.

Rated 4 out of 5 stars

Good

Good service

November 23, 2023
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Reply from Howdens - Poole

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Ed and his team are truly magnificent…

Ed and his team are truly magnificent at what they do, super helpful! Especially the chap, Shaun, on the front desk. Nothing is ever too much trouble!

November 9, 2023
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Reply from Howdens - Poole

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

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