Banner for Howdens - Poole

Howdens - Poole Reviews 

198
TrustScore 4.5 out of 5

4.7

Units 12 & 13, Fleets Industrial Estate, Off Willis Way, BH15 3ST Dorset, South West, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The salesperson, Hannah from the Poole branch, was so helpful & professional. She made lots of suggestions and didn’t mind how many times we changed things. She was the person who measured up and who... See more

Company replied

Rated 5 out of 5 stars

Worked with Hannah in Sales in the Poole branch to design and quote a new kitchen, she really understood the assignment. Advised about budget, cost matching from other competitors, and working direc... See more

Company replied

Rated 5 out of 5 stars

Highly recommend from start to finish Howdens did not disappoint. The designer was knowledgeable and worked with us to design the perfect kitchen. There was no issues with the quality and all items... See more

Company replied

Rated 5 out of 5 stars

I am an independent kitchen fitter, and my go-to kitchen supplier is Howden's. The staff are knowledgeable and helpful. I often ask the front desk staff for their opinion about getting the right prod... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Units 12 & 13, Fleets Industrial Estate, Off Willis Way, BH15 3ST, Dorset, South West, United Kingdom

  • 01202 677 097

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(198)

8,835 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always find the staff so helpful

I always find the staff so helpful, nothing is ever too much trouble, whether it’s just to ask advice or to make a purchase.

March 25, 2023
Howdens - Poole logo

Reply from Howdens - Poole

Hi, Thanks for leaving this 5 star review for the Howdens - Poole depot! Best wishes, Tash

Rated 5 out of 5 stars

On time

On time, everything arrived.

March 1, 2023
Howdens - Poole logo

Reply from Howdens - Poole

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Extremely Pleased

Recently had to replace a kitchen and was recommended to Howdens. The local Bournemouth branch were extremely helpful and professional in all aspects from talking through the options, the survey and finally the quick delivery and of course the price was very good value for money. Would highly recommend at anytime.

February 16, 2023
Howdens - Poole logo

Reply from Howdens - Poole

Hi, Thanks for leaving this 5 star review for the Howdens - Poole depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Best customer service

I believe I wasn’t the best of clients Hannah my designer from Poole office would of ask for x I change the kitchen design all in total 6 times x I can’t thank her enough for the patience and understanding (it’s my first house I bought an year ago) and as such I guess I was confused but I haven’t confused her x she was with me all the way from start to end. I also build studio next door and I got my kitchen from them aswell. Let me say it was on a budget but it looks like I paid hundreds of £. it’s very important to match with your designer and I can’t say thank you enough for giving the space I needed and the opportunity to work with her was nothing but amazing experience that I will definitely remember forever x will I recommend Howdens well YES x my mum cried from happiness when she sow it and that meant the world to me x thank you Hannah for everything you have done more importantly for guiding me fromAtoZ to have my kitchen the way I wanted x

January 23, 2023
Unprompted review
Howdens - Poole logo

Reply from Howdens - Poole

Hi, Thanks for leaving this 5 star review for the Howdens - Poole depot! It's great to read your feedback regarding our service. Best wishes, Tash

Rated 3 out of 5 stars

Kitchen designer was great

Kitchen designer was great. Delivery was great. Accounts department appalling.

February 10, 2023
Howdens - Poole logo

Reply from Howdens - Poole

We're sorry to hear you have been disappointed by your experience with our Accounts team. Please be assured we will share your comments internally. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great company

Great company, always great friendly service and very fair. Happy to keep using howdens

January 11, 2023
Howdens - Poole logo

Reply from Howdens - Poole

Hello, Thanks for leaving this 5 star review for the Howdens – Poole depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Howdens excellent service

The salesperson, Hannah from the Poole branch, was so helpful & professional. She made lots of suggestions and didn’t mind how many times we changed things. She was the person who measured up and who we dealt with from start to finish so she knew our kitchen layout and could help with any issues that occurred.

May 5, 2022
Unprompted review
Howdens - Poole logo

Reply from Howdens - Poole

Hi there Jane, Thanks for leaving this 5 star review for the Howdens – Poole depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

Ridiculously expensive

Ridiculously expensive, incomplete order and some second hand handles with the fixings missing.

December 21, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Thank you for bringing this matter to our attention. Please be assured we will raise your comments with the Poole depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 5 out of 5 stars

New doors

Great service by counter team , knowledgeable regarding product that I wonted , plus exallent price .

December 9, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Hello, Thanks for reviewing our Howdens – Poole depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Good teamwork

The Howden's Poole team are easy to deal with. Great products, competitively priced and fast delivery!

November 15, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Hi, Thanks for reviewing our Howdens - Poole depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

Great service

Prompt, courteous and efficient service

November 3, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Hi, Thanks for reviewing our Howdens - Poole depot. Take care and have a lovely day, Tash.

Rated 5 out of 5 stars

All products are good

September 1, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Hello, Thanks for reviewing our Howdens - Poole depot. Take care and have a lovely day, Tash.

Rated 4 out of 5 stars

Good service

Good service, helpful staff, good price

September 10, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Hello, Thanks for leaving this positive review. Best wishes, Tash

Rated 5 out of 5 stars

What can I say

What can I say, Howdens customer service and staff at Poole are amazing. They always go the extra mile and help out always. 5 star and products and kitchens are amazing. Thank you everyone at Poole Howdens.

September 13, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Hello, Thanks for reviewing our Howdens – Poole depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Good service

Good service . Efficient staff .very helpful

August 18, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Hi, Thank you for taking the time to leave this positive review. Best wishes, Tash

Rated 5 out of 5 stars

Can normally get materials same day…

Can normally get materials same day or within 3, good turn around , I've noticed prices have increased quite abit in the past 6 months ,but it has in most merchants now

September 8, 2022
Howdens - Poole logo

Reply from Howdens - Poole

Hello, Thanks for reviewing our Howdens – Poole depot. Have a lovely day! Tash.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look