We have just had our kitchen fitted by steve Urving (fitter). We have nothing but praise for his service. Attention to detail was second to none..Nothing was to much trouble...would highly recommend S... See more
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Units 6-7, Western Approach Trade Park, South Shields, NE33 5QY Tyne and Wear, North East, GB
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We have just had our kitchen fitted by steve Urving (fitter). We have nothing but praise for his service. Attention to detail was second to none..Nothing was to much trouble...would highly recommend S... See more
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After having a flood we were forced to have a new kitchen fitted. We weren’t sure what we wanted. After a visit to the south shields store we had a home visit from Mandy who helped us plan our kitche... See more
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Howdens in South Shields. Our designer, Mandy, has been amazing. From her first visit to our home to sharing the design she has been absolutely amazing. We are replacing our current kitchen with anoth... See more
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I use the South Shields store because they are so friendly and helpful. I have had excellent service from this store, especially from Liam. The quality of their goods is first class. I will always re... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Units 6-7, Western Approach Trade Park, South Shields, NE33 5QY, Tyne and Wear, North East, United Kingdom
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bought our kitchen from howdens in august 2021 . the kitchen units and cooker are all fine but a really bad communication level from them . we spoke to paula ellis who designed our kitchen and gave us a price . we were contacted to pay the price in full 2 days before installation began . howdens rang and tried to charge us 1000 pound more than we had been quoted . of course we challenged this and said it wasnt right . howdens said they would check and ring us back which they did . they then said they had got us mixed up with another customer and quoted the correct price we had been origionally told . during installation our extractor fan had to be changed by the builder , he took it back to howdens and exchanged it or us . howdens then notified us the filter was not in the box when it was returned and promptly charged us for it . we do not have the filter and told them this . we had to pay . howdens said they would contact their fianance department , however, we are still waiting for this to be sorted 6weeks later . my advice , be very careful .

Reply from Howdens - South Shields
Bought a kitchen bench from local branch. After getting the bench home I noticed a dent on a part of the bench. I mentioned it to the branch staff. They seemed surprised there was any damage. I explained I would try to used the bench and hide the fault. They told me if I wanted an exchange I would need to bring it in. I needed another bench and asked if we could check for faults. Another bench was checked and it had faults. I then eventually had to bring the original bench back as I couldn't work the fault into the corner joint. I got it exchanged again two benches where checked and both were damaged. The second one was at the end of the bench and the member of staff said would I take that one. I said take something off the price of it and I will. I was told you are getting at £40 anyway and would not get anything off ( it was in fact more than that). So I said just get me one that isn't damaged. The attitude I sensed from one of the members of staff was very unprofessional to say the least. I have previously been over-charged by £400 plus from this branch in the past. Not good.

Reply from Howdens - South Shields
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