This was a fast turnaround job. The kitchens measured on the Friday afternoon and delivered by the following Tuesday. Dan worked a far better plan that already existed and came up with some great i... See more
Company replied

Gemini House, Maritime Close, Medway City Estate, ME2 4DJ Kent, South East, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
This was a fast turnaround job. The kitchens measured on the Friday afternoon and delivered by the following Tuesday. Dan worked a far better plan that already existed and came up with some great i... See more
Company replied
Alex Haggar from Strood Howdens was great to deal with - from the design appointment to after sales support. Felt that he had my "back" and would suggest alternatives which worked better and liaised... See more
Company replied
I feel Howdens has improved massively since lockdown. The customer service is second to none, always stock - not necessarily at your local branch but generally close by. They have massively increase... See more
Company replied
Gave Howdens Strood a solid 4 stars! The team is fast and efficient, even sourcing items from other stores when needed. Shoutout to Alex Haggar for outstanding service from start to finish; he really... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Gemini House, Maritime Close, Medway City Estate, ME2 4DJ, Kent, South East, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HOWDENS MEDWAY CITY ESTATE
I recently had the pleasure of working with the team at Howdens MEDWAY CITY ESTATE and I cannot express enough how impressed I am with their service. Aimee, Mark, Mia, and the entire management team have been incredibly professional, helpful, and dedicated throughout the process and the guys in the Ware house.
Aimee’s attention to detail and customer care made the entire experience smooth and enjoyable. Mark’s expertise and willingness to go the extra mile were invaluable. Mia’s prompt communication and problem-solving skills were exceptional. And the management team’s support and oversight ensured everything went seamlessly.
I highly recommend Howdens to anyone looking for top-notch service and quality. Special Thank you to Aimee, Mark, Mia, and the management team for an outstanding job!
Looking forward to work with you on my next project.
THANK YOU
---

Reply from Howdens - Strood
Very great team always helpfull.
Always smooth and problem free.
Great deals at the brunch.
A***

Reply from Howdens - Strood
Great to deal with was my first purchase and mark on trade counter made it a lot easier.
Great communication.
Will definitely be back soon
thanks

Reply from Howdens - Strood
Strood branch provides an excellent and remarkable service on new kitchens. I am still admiring the practicality of the layout and quality of the units. Their designers are unbeatable after looking at several other competitors at the time of purchase.

Reply from Howdens - Strood
Great quality products. Helpful customer service too from Amy at the Strood branch, highly recommended.

Reply from Howdens - Strood
Dan from Strood Howdens was wonderful and designed a lovely kitchen for us. Friendly, professional and helpful.
Excellent service. Thank you

Reply from Howdens - Strood
Order was right people knew what to order when I didn't know what it was called

Reply from Howdens - Strood
It was a very professional set up, friendly and with a good knowledge base on tools.
Gave some great options for replacement kitchen units.
Some good specials on display.

Reply from Howdens - Strood
Purchased my new kitchen from Howdens in Strood Kent. Designed by Dan the quality is excellent. Absolutely recommend.

Reply from Howdens - Strood
The service I recieved enabled me to conduct my repairs without delay or fuss

Reply from Howdens - Strood
Very good service, think it’s Mark on the main desk, recognised me whilst serving another customer and got my bits ready from what I ordered a few days before…great memory! Brilliant service :-)

Reply from Howdens - Strood
Carrie very professional good customer service skill always very helpful
Same goes to Amy
From kim

Reply from Howdens - Strood

Reply from Howdens - Strood
We had our order delivered for a time-critical project for our largest client. Great liaison from the branch, who kept us informed of our order's progress, which was delivered at the stated time.

Reply from Howdens - Strood
Amy at Medway city estate went above and beyond to sort an order of doors and iron mongery for me. Top service very efficient and helpful. Thanks for making my day easier.

Reply from Howdens - Strood
A huge thank you to Dan at Howdens Strood whose service from the initial design to the subsequent meeting at the Howdens Strood branch was truly 5 Star.
Dan's design was the result of his years of experience and the end result was our dream kitchen.
We also chose Howden's mid-grey oak rigid luxury vinyl flooring which was the perfect contrast to our porcelain coloured kitchen and the best quality flooring I've seen.
The kitchen was installed by Kaycee and Neil (recommended by Howdens Strood) and again, it was 5 Star service throughout.
Thanks to everyone. We couldn't be happier.
Brian Hill

Reply from Howdens - Strood
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.