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Howdens - Sutton Reviews 157

TrustScore 4.5 out of 5

4.6

Unit 3, Tradeway Centre, 17 Kimpton Park Way, SM3 9QS Sutton, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Penny is a talented efficient designer who takes the time to listen to your requirements. she has a wide range of knowledge and a passion for her job. Reliable and very helpful. As was John the manage... See more

Company replied

Rated 5 out of 5 stars

Easy process to choose and install a good quality kitchen. Penny, the person we liaised with, was very helpful and knowledgeable about the products and did a good planning job for us.

Company replied

Rated 5 out of 5 stars

Penny was the designer working on our project, she had some great ideas and transformed our working space and kitchen. She was quick, efficient and knowledgeable and helped to deliver our dream kitche... See more

Company replied

Rated 5 out of 5 stars

Penny Lane was brilliant in her ideas in creating a new kitchen and utility room from our basic needs

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 3, Tradeway Centre, 17 Kimpton Park Way, SM3 9QS, Sutton, London, United Kingdom

  • 020 8330 0675

4.6

Excellent

TrustScore 4.5 out of 5

157 reviews

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Rated 1 out of 5 stars

No chance

No chance !!!

August 24, 2024
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Reply from Howdens - Sutton

We're sorry you have been disappointed by your experience, Nick. Please be assured we will share your feedback internally. To help us investigate this issue further please email reviews@howdens.com.

Rated 5 out of 5 stars

Great staff

Great staff, best kitchen company

August 21, 2024
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Reply from Howdens - Sutton

Good morning Terry, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day.

Rated 5 out of 5 stars

Great counter staff all know there…

Great counter staff all know there products and good stock holding

August 13, 2024
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Reply from Howdens - Sutton

Good afternoon John, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. All the best, Alan.

Rated 5 out of 5 stars

Great

Great, from measuring kitchen, Designer & Delivering products are made easy.
Howdens is superb, the staff is pro active ******

August 10, 2024
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Reply from Howdens - Sutton

Good afternoon Shali, Thank you for leaving this 5* rating, It's great to read your feedback regarding our service! All the best, Alan.

Rated 3 out of 5 stars

went to Caterham branch

went to Caterham branch
to buy some kitchen door hinge blanks
lad was slow and slightly clueless
I thought the price for 4 was expensive

July 25, 2024
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Reply from Howdens - Sutton

We're sorry you have been disappointed by your experience, Robert. Please be assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 2 out of 5 stars

Frustrating.

Couldn't find a way to get a price for, and order, a single door from a particular range online. Had to go to the warehouse to get it without knowing the price in advance. Very frustrating.

June 28, 2024
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Reply from Howdens - Sutton

Thank you for your feedback. We would be keen to hear more detail on the issues you have experienced so that we can share this with the relevant teams internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Penny was accommodating

Penny was accommodating, efficient and very professional. She had many good ideas and suggestions and helped us stick to our budget—I am more than happy with the service and quality of the kitchen.

July 8, 2024
Unprompted review
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Reply from Howdens - Sutton

Good morning. We are so pleased to read your positive comments, thanks for leaving such a great review. All the best.

Rated 5 out of 5 stars

Sutton Howdens have always been…

Sutton Howdens have always been excellent with their service and advice and staff are always friendly and engaging.

June 21, 2024
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Reply from Howdens - Sutton

Good afternoon Chris. We are so pleased to read your positive comments, thanks for leaving such a great review! Take care and have a lovely day.

Rated 5 out of 5 stars

Saw this tap on a rooster deals paper…

Saw this tap on a rooster deals paper sent to me, just what I wanted at a very good price, came complete with all fittings and tails which is a plus, easy to fit and does the job.

June 22, 2024
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Reply from Howdens - Sutton

Hi there. Thank you for the positive review, that is great to hear! Have a lovely day.

Rated 5 out of 5 stars

Just had our new kitchen fitted

Just had our new kitchen fitted. We are delighted with it. Penny, the Howden's designer did a fantastic job in giving us everthing we wanted in what is a small kitchen. Her suggestions were all excellent and she made sure that everything worked when the fitter asked questions. The quality of their products are high. They also provide excellent customer service and are very responsive to queries and issues when they arise.

July 2, 2024
Unprompted review
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Reply from Howdens - Sutton

Hi, Thanks for leaving this 5 star review for the Howdens - Sutton depot! It's great to read your feedback regarding our service. Have a great day.

Rated 5 out of 5 stars

I'm very pleased excellent customer…

I'm very pleased excellent customer services I always received from Howdens Sutton in branch and over the phone,and the staffs are well knowledgeable and experienced.

March 23, 2024
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Reply from Howdens - Sutton

Good afternoon, thank you so much for leaving this 5* review for our Sutton depot! I'm sure they will be really pleased to read your kind comments. Take care and enjoy your day! Alan.

Rated 5 out of 5 stars

Kitchen fitter for scotscare

Friendly staff and a pleasure to work with , returned a damaged panel and wasn't a problem at all

March 14, 2024
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Reply from Howdens - Sutton

Hi, Thank you for leaving this 5* rating. Have a lovely day! Tash.

Rated 5 out of 5 stars

Sutton branch

I am reviewing specifically on the Sutton branch. I recently had a 'not so good' experience from another branch and decided not to get my kitchen from Howdens due to poor customer services.
I purchased worktops from the Sutton branch, and although it took me many months to finalise, I wanted to stay loyal to Howdens since Ryan and Alan provided excellent customer services.
I was a damsel in distress and they were friendly and offered me brilliant advice and patience.
I only wish I started off with them when shopping for the kitchen units, then I wouldn't have gone elsewhere!

March 18, 2024
Unprompted review
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Reply from Howdens - Sutton

Hi, Thanks for leaving this 5 star review for the Howdens - Sutton depot! Best wishes, Tash

Rated 5 out of 5 stars

A lot of help from Belinda when…

A lot of help from Belinda when ordering the kitchen and very helpful with the design which was tailored to mine and my customers needs.

January 18, 2024
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Reply from Howdens - Sutton

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 5 out of 5 stars

Quality

Really pleased with Howdens, with the quality of the parts, and helpfulness of the staff at the branch, had a small problem but sorted with no fuss

January 12, 2024
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Reply from Howdens - Sutton

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 1 out of 5 stars

I have been in touch with Howdens over…poor qual

I have been in touch with Howdens over a faulty Lamona tap, the tap does hot/ cold and filtered water.
The tap drips so much we had to turn the hot water off and it’s still pouring out the swan neck so much we have to wrap a tea towel round it to stop if flooding the kitchen worktop,it is just over 2 years old, it has a 5 year guarantee, when I enquired about having the tap being replaced I was told it was wear and tear…2 years old! And the 5 year guarantee turned out to be warranty that means absolutely nothing!
If I open the Lamona oven to fast all the glass falls out of the oven door…not easy to put back together when it’s hot , it’s all poor quality
Don’t buy Lamona branded items for your kitchen go with a known brand

December 15, 2023
Unprompted review
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Reply from Howdens - Sutton

Hi David, it would be helpful if you could email us with your contact details, date of purchase, account name/number, and confirmation of the depot in question to reviews@howdens.com so that we can look into this for you.

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