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Howdens - Swanley Reviews 42

TrustScore 4.5 out of 5

4.6

Unit 1, Gateway Trading Estate, London Road, BR8 8GA Kent, London, GB


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Rated 5 out of 5 stars

I use Swanley Branch of Howdens, always very helpful, keen prices and prompt delivery. Joe the manager, and all the girls and warehouse staff are great. Always recommend Swanley Branch.

Company replied

Rated 5 out of 5 stars

Had great service from start to finish. Kevin listened & helped design our kitchen how we wanted it and Keeley followed up our enquiry & helped with the finishing touches. We are very happy with our k... See more

Company replied

Rated 5 out of 5 stars

Brilliant service! Have used Howdens for years but through my contractors account, Simon explained all the perks of opening my own account, plus all the bonuses of signing up there and then, he did al... See more

Company replied

Rated 5 out of 5 stars

I purchased a kitchen together with flooring at the begining of April. This was my first purchase from this supplier and i could not have been more pleased with the products and customer service. I w... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Gateway Trading Estate, London Road, BR8 8GA, Kent, London, United Kingdom

  • 01322 660 436

4.6

Excellent

TrustScore 4.5 out of 5

42 reviews

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Rated 5 out of 5 stars

You must go to Swanley Howdens.

I use Swanley Branch of Howdens, always very helpful, keen prices and prompt delivery.
Joe the manager, and all the girls and warehouse staff are great. Always recommend Swanley Branch.

October 1, 2025
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Reply from Howdens - Swanley

Good morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day. Thanks, Alexandra

Rated 5 out of 5 stars

Had great service from start to finish

Had great service from start to finish. Kevin listened & helped design our kitchen how we wanted it and Keeley followed up our enquiry & helped with the finishing touches. We are very happy with our kitchen and the service from the whole team at Howdens Swanley. Keeley made it a stressfree experience.

December 24, 2023
Unprompted review
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Reply from Howdens - Swanley

Good morning SAMANTHA, thanks so much for leaving this 5* review! That is great news. We hope to see you again soon.

Rated 5 out of 5 stars

First purchase

Exceptionally helpful and constructive kitchen planner, good choice of internal doors, prompt and efficient delivery, good quality of manufacturing and materials, all at excellent price. Can't find fault with anything, will be using again in future.

October 11, 2024
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Reply from Howdens - Swanley

Good morning Mac, we are so pleased to read your positive comments, thanks for leaving such a great review. Have a lovely day!

Rated 5 out of 5 stars

purchased bits on a trade day always a…

purchased bits on a trade day always a pleasant experience great counter and tade sales staff very helpful

October 23, 2024
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Reply from Howdens - Swanley

Good morning Nicholas, thank you for taking the time out of your day to leave this review. Take care and have a lovely day.

Rated 5 out of 5 stars

Simon was very helpful and helped out…

Simon was very helpful and helped out with what I needed

July 15, 2024
Unprompted review
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Reply from Howdens - Swanley

Good afternoon Tom, Thanks for leaving this 5 star review for the Howdens - Swanley depot, I am sure the team will be pleased to read your kind words! All the best, Alan.

Rated 5 out of 5 stars

Simon Baker was the agent dealing with

Simon Baker was the agent dealing with, very professional and made it happen for us on time .

July 12, 2024
Unprompted review
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Reply from Howdens - Swanley

Good afternoon Cornel, Thanks for leaving this 5 star review for the Howdens - Swanley depot, It's great to read your feedback regarding our service! All the best, Alan.

Rated 5 out of 5 stars

Best customer service I have ever received

I purchased a kitchen together with flooring at the begining of April. This was my first purchase from this supplier and i could not have been more pleased with the products and customer service.
I would like to thank Joe and Carly for the best customer sevice i have experienced from any supplier for many years.

April 15, 2024
Unprompted review
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Reply from Howdens - Swanley

Good morning Geoffrey, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day.

Rated 5 out of 5 stars

Brilliant service!

Brilliant service! Have used Howdens for years but through my contractors account, Simon explained all the perks of opening my own account, plus all the bonuses of signing up there and then, he did all the paperwork for me, only took 5 minutes, and I walk out with a new account, the parts I needed, and a case of beer, can’t get much better than that!

May 2, 2024
Unprompted review
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Reply from Howdens - Swanley

Hello, Thanks for leaving this positive review. Best wishes.

Rated 5 out of 5 stars

Carly and Joe were so helpful with my…

Carly and Joe were so helpful with my kitchen order and even beat the price of a competitor. They are both informative and warm of character. Carly in particular tells me how good I look and that makes me feel good

May 2, 2024
Unprompted review
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Reply from Howdens - Swanley

Good morning Joseph, Thanks for leaving this 5 star review for the Howdens - Swanley depot, I am sure the team will be pleased to read your kind words! All the best, Alan.

Rated 5 out of 5 stars

All the staff at Swanley are very…

All the staff at Swanley are very helpful and friendly. Great service always. Well deserved 5 stars.

April 26, 2024
Unprompted review
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Reply from Howdens - Swanley

Hi, Thank you for your feedback on our at the Howdens - Swanley depot. Have a great day.

Rated 1 out of 5 stars

Unhappy with after sales service.

Unhappy with after sales service.

Via my builder we purchased a £6/700 built in Neff Microwave Oven. This has failed twice within 3 years for the same fault despite being only modestly used.

Neff referred me to Howdens under the Consumer Rights Act if I wished to dispute this being a chargeable fault as outside the standard 2 year's manufacturers warranty.

Whilst Neff have been poor on this I have had to chase Howdens by email on numerous occasions as no response to my contact attempts & escalated to 'Head Office' to get any contact / traction on this. Howdens continue to obfuscate on the acceptability of this product failure & the recourse available.

I'm left feeling Howdens were quick to take my money but less concerned with ensuring my continued satisfaction.

September 5, 2023
Unprompted review
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Reply from Howdens - Swanley

Good morning, we have raised your comments with the Swanley depot for their acknowledgment and further investigation- someone will be in touch shortly to discuss further.

Rated 2 out of 5 stars

Chilcomb kitchen I wouldn’t recommend it.

I recently bought a kitchen from Howdens swanley the Chilcomb in Reed Green . The quality of the kitchen is nice but the door panels have a gap that I can get a folded piece of paper (ie 2 sheets) into and the only reason I’ve been given for this is it’s part of the “manufacturing process” . This gap has already caught wood dust in the fitting of the kitchen and will catch dust, food, hair etc and cannot be cleaned other than with a soft brush because the recess is too deep to get a cloth into it . It’s poor design and poor manufacture in my opinion and should have a nice close fit to the rest of the door . I’ve normally been very happy with Howdens but on this occasion I’m not, hence the 2 stars plus I don’t think they’ve made any attempt to look into this properly and have fobbed me off with a few lines in an email which explain nothing . No management has even picked up the phone to me . Even my kitchen fitter agreed the gap was too large . The review would not allow me to leave a photo . I would NOT recommend this kitchen .

May 22, 2023
Unprompted review
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Reply from Howdens - Swanley

Thank you for bringing this matter to our attention, Catherine. Please be assured we will raise your comments with the Swanley depot for their acknowledgment and clarity on the situation.

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