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Howdens - Swanley Reviews 

43
TrustScore 4.5 out of 5

4.7

Unit 1, Gateway Trading Estate, London Road, BR8 8GA Kent, London, GB


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Rated 5 out of 5 stars

Had great service from start to finish. Kevin listened & helped design our kitchen how we wanted it and Keeley followed up our enquiry & helped with the finishing touches. We are very happy with our k... See more

Company replied

Rated 5 out of 5 stars

Brilliant service! Have used Howdens for years but through my contractors account, Simon explained all the perks of opening my own account, plus all the bonuses of signing up there and then, he did al... See more

Company replied

Rated 5 out of 5 stars

I purchased a kitchen together with flooring at the begining of April. This was my first purchase from this supplier and i could not have been more pleased with the products and customer service. I w... See more

Company replied

Rated 5 out of 5 stars

Carly and Joe were so helpful with my kitchen order and even beat the price of a competitor. They are both informative and warm of character. Carly in particular tells me how good I look and that make... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Gateway Trading Estate, London Road, BR8 8GA, Kent, London, United Kingdom

  • 01322 660 436

4.7

Excellent

TrustScore 4.5 out of 5

43 reviews

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4.7

All reviews

(43)

9,153 reviews in the last 12 months

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Rated 2 out of 5 stars

After placing an order for a kitchen I…Shuga 1014

After placing an order for a kitchen I was told everything was in stock and there wouldn’t be any issues with getting things going by the following week.
On taking delivery of the kitchen the following week as promised.. I realised not all the kitchen was delivered. And the items that were delivered were damaged.
After making the call to report my issues and taking photos of all damages and mailing to the warehouse. I had no callback and ended up having to make the journey to the warehouse/depot to address my issues.
I had to return and collect replacement units just to make a start. With the other items expected later that week.
During the following weeks. If I called to try and resolve any further issues I was having. And the person was busy and was told I would get a callback.. I would end up either calling or having to make another appearance at the warehouse/depot..
This was frustrating for me.
My time is as valuable as the next person. And I am of the opinion, that we’re all here to help each other and to make things run smoother.
I’m not here trying to slaughter anyone in particular. But I do expect professionalism when it comes to my suppliers and customer service is paramount when customers have issues to be resolved.
Moving forward…
I can only hope that items are quality checked before being sent out. And communication can be something that can be improved

November 18, 2022
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Reply from Howdens - Swanley

Thank you for bringing this matter to our attention, Derrick. Please be assured we will raise your comments with the Swanley depot for their acknowledgment. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 4 out of 5 stars

I wasn’t particularly looking to open…

I wasn’t particularly looking to open an account,but the sales representative John sold the company very well and came across as helpful and trustworthy so that’s the sole reason for opening the account and I will be using you in the future

November 1, 2022
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Reply from Howdens - Swanley

Hi, Thanks for leaving this 4 star review for the Howdens - Swanley depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service as usual. Carly is superb

Great service as usual. I’ve been using Howdens load over the years. Wouldn’t use anyone else to supply my doors. Carly always looks after me and let me know when my orders are in.
PWCarpentry

August 10, 2022
Unprompted review
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Reply from Howdens - Swanley

Hello Paul, Thanks for reviewing our Howdens – Swanley depot. Have a lovely day! Tash.

Rated 5 out of 5 stars

Outstanding staff

Since I've been an account holder at Howdens Swanley, I've had the pleasure to meet the most wonderful staff who have supported me through all of my projects with 100% dedication, and thats the reason I've rated them 5 stars and will continue to use them! They all go the extra mile and for that I'm truly grateful!

April 6, 2022
Unprompted review
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Reply from Howdens - Swanley

Hello Martin, Thanks for reviewing our Howdens – Swanley depot. It's great to hear that you had such a positive experience. Have a great day, Tash.

Rated 5 out of 5 stars

Outstanding

Excellent service and fantastic quality kitchens been supplying them to my customers for years and never had any issues

I use the swanley branch and can’t fault them at, Joe, Keely, Michael and the team always go above and beyond to give the best service possible

March 24, 2022
Unprompted review
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Reply from Howdens - Swanley

Hi there Luke, Thanks for reviewing our Howdens – Swanley depot. It's great to read your comments. All the best, Tash.

Rated 5 out of 5 stars

Outstanding service

I visited the Swanley branch of Howdens and I got first class service from a member of your staff called Keely she went out of her way to help me and provided me with many options she is an absolute credit to your company

March 24, 2022
Unprompted review
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Reply from Howdens - Swanley

Hi there Larry, Thanks for reviewing our Howdens – Swanley depot. Have a great day, Tash.

Rated 1 out of 5 stars

Cheaper but you get what you pay for

Great price but when the kitchen arrived the doors were warped and had to be returned. Appliances were included that should have been cancelled and a fault has developed that after a year and a half, Howdens have been unable to identify or fix. The customer service has been abysmal and I wouldn't recommend buying from this company.

January 27, 2022
Unprompted review
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Reply from Howdens - Swanley

Thank you for bringing this matter to our attention, Gareth. Please rest assured we will share your feedback internally. If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Rated 5 out of 5 stars

Great service

Great service, even though it was not my home branch. A hghly recommended branch.

December 22, 2021
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Reply from Howdens - Swanley

Good afternoon Ian. Thank you for your great feedback. All the best.

Rated 5 out of 5 stars

Purchase new kitchen

Purchased new kitchen and as always the branch staff are helpful and polite. Branch manager also provided vital support during the fitting of this.

November 1, 2021
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Reply from Howdens - Swanley

Hi Richard, thank you for taking the time to write such a great review. Best wishes, Harriet

Rated 5 out of 5 stars

Brilliant

Brilliant products brilliant customer service

September 25, 2021
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Reply from Howdens - Swanley

Good afternoon, thanks for taking the time out of your day to leave this positive review for our Swanley depot! Take care and have a lovely day. Harriet

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