Counter visit, slick service to identify requirements (none stocked special items) and they arranged supply for collection when needed (2 days). Arrangement for team members to go pick up the stuff wa... See more
Company replied

Units 7B & C, Burrell Way, London Road Industrial Estate, IP24 3RW Thetford, East Anglia, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Counter visit, slick service to identify requirements (none stocked special items) and they arranged supply for collection when needed (2 days). Arrangement for team members to go pick up the stuff wa... See more
Company replied
Would have been better customer service if the young man had not taken a big bite of his sausage bap as I walked over to the counter to be served Spoke to me with a mouthful of food but served me in... See more
Company replied
Staff were friendly and approachable had good knowledge of products and informed me as soon as item became available which were out of stock at the time.
Company replied
Staff were amazing. Love going into the bury st Edmund’s store just for the customer service. Brought the managers specials, All Amazing apart from the howdens mixer bond. X3 for. £10 it sho... See more
Company replied
The UK's No. 1 Trade Kitchen Supplier.
Written by the company
Units 7B & C, Burrell Way, London Road Industrial Estate, IP24 3RW, Thetford, East Anglia, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Howdens - Thetford
i would not say it was great that's your view basic things like a rebate cutter for fire stops on a 1/4 inch shank none in stock very poor worktop clear sealer not in stock i had to get it from diss basic stuff and you wont keep it in stock staff not bothered when you walk in and no surprises if you go in every week and spend money so does the service you get profit before everything that's the howdens way .

Reply from Howdens - Thetford
Very helpful staff and products at a competitive price

Reply from Howdens - Thetford
Excellent customer service easy to deal with and very good price A+ for me

Reply from Howdens - Thetford
As usual, thanks again to the team at Thetford branch.
Good to deal with good people, always makes the job a bit easier!

Reply from Howdens - Thetford
Staff were friendly and approachable had good knowledge of products and informed me as soon as item became available which were out of stock at the time.

Reply from Howdens - Thetford
Staff were amazing. Love going into the bury st Edmund’s store just for the customer service.
Brought the managers specials, All
Amazing apart from the howdens mixer bond.
X3 for. £10 it should stay that price permanently as it’s crap. Any good mitre bond is ok most £10 per item so I should have known. I won’t buy it again it’s really is depressing. I’ve thrown them all about.
Buy cheap buy twice.
The staff, 👌 amazing!!

Reply from Howdens - Thetford
All saff very helpful, and knowledgeable.
Decent touch to have a complimentary coffee as you wait.

Reply from Howdens - Thetford
Would have been better customer service if the young man had not taken a big bite of his sausage bap as I walked over to the counter to be served
Spoke to me with a mouthful of food but served me in a efficient and positive way

Reply from Howdens - Thetford
All ways great service nothing is to much trouble have been a customer many years and will for many more

Reply from Howdens - Thetford
Thetford branch worst trade supplier I have ever dealt with, I will never use them again and I recommend that you don't either total lack of communication, wrong items, missing items generally a shambles there are so many other good trustworthy suppliers out there including Wren, B and Q Homebase and many local independents all providing first class materials and service

Reply from Howdens - Thetford
As I have already filled in a survey about a L&B door very badly twisted, and as I stated I had to fit it as my customer wanted the job finished, it took a lot longer to fit.

Reply from Howdens - Thetford
Good deals and competitive pricing friendly and helpful staff.

Reply from Howdens - Thetford
Howden Thetford never fails to be on the ball as usual Managed very well with a good team. Thanks again Andy

Reply from Howdens - Thetford

Reply from Howdens - Thetford
Thetford Howdens is by far the best, the staff go out of their way to help you, the prices are good so I get a lot of custom!! If by any chance something is wrong they go above and beyond to sort it.

Reply from Howdens - Thetford

Reply from Howdens - Thetford
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.