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Howdens - West Bromwich Reviews 48

TrustScore 4 out of 5

3.8

Unit 1, Junction One Industrial Estate, 27 Birmingham Road, B70 6RR West Bromwich, Wales & West, GB


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Rated 5 out of 5 stars

Brilliant service from Matt and Sammy. Placed an order for doors and skirting, Matt managed to price match against competitor and sammy give excellent service getting this ordered in and delivered to... See more

Company replied

Rated 5 out of 5 stars

Want to give Joy at Westbromwich branch a big shout out for helping me choose my lovely kitchen and island. She showed true patience professionalism and understanding dealing with my ever changes in... See more

Company replied

Rated 5 out of 5 stars

I went to another branch and got the manager deal on some doors. I think all the special deals should be the same in every branch so that all your customers can pick up the materials from any branch a... See more

Company replied

Rated 5 out of 5 stars

Order delivered as arranged.The two items not available were delivered two days later and alterations we made were all available from stock or the following day so the whole experiance was as expecte... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit 1, Junction One Industrial Estate, 27 Birmingham Road, B70 6RR, West Bromwich, Wales & West, United Kingdom

  • 0121 525 4317

3.8

Great

TrustScore 4 out of 5

48 reviews

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Rated 5 out of 5 stars

Brilliant service from

Brilliant service from
Matt and Sammy. Placed an order for doors and skirting, Matt managed to price match against competitor and sammy give excellent service getting this ordered in and delivered to me within 1 day.

April 25, 2026
Unprompted review
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Good morning, Thanks for reviewing our Howdens - West Bromwich depot. Have a great day, Alexandra

Rated 1 out of 5 stars

Bad service

Worst experience ever

March 14, 2026
Unprompted review
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Good morning. Thank you for leaving a review of our West Bromwich depot.

It would be helpful if you could email us with some details of why you’ve been dissatisfied with your experience at Howdens to reviews@howdens.com so that we can help further and continue improving our services.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Want to give Joy at Westbromwich a big shout out to Joy

Want to give Joy at Westbromwich branch a big shout out for helping me choose my lovely kitchen and island. She showed true patience professionalism and understanding dealing with my ever changes in designs etc.

Thank you so much Joy really appreciated your time.

October 31, 2025
Unprompted review
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hello Bartlett,

Thank you for your kind words.
Best wishes, Alexandra

Rated 1 out of 5 stars

Did not receive paperwork after 4 times…


Did not receive paperwork after 4 times me ringing them

When the goods arrived the driver did not have any paperwork and good was missing then they told me I will have to wait another week to get them .

Kitchen nice and good price would I have any thing else NO all I got was excuses blaming other parties

October 3, 2025
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Reply from Howdens - West Bromwich

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

For me 100% positive

For me, embarking on the process of designing and buying a new kitchen was scary. I didn't really know what I wanted or who I could trust to do a good job. I started off going in to the Howdens branch to get ideas. From the beginning of the process and all the way through I was met with friendly, courteous, approachable and can do staff. I did go to other kitchen companies but Howdens was very competitive price wise and could do the design I wanted. It was a pleasure working with the kitchen designer, who knew her job, she was very approachable and friendly and nothing was too much trouble. The kitchen fitters were the best, polite, punctual and again nothing was too much trouble and they went the extra mile. I cannot thank all involved enough. I love my kitchen and so does everyone else who has popped in for a look.

July 14, 2025
Unprompted review
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hello Jenny, good morning,

Thank you for sharing your experience with us. We're pleased to hear that our team was able to assist you throughout the process and that you are happy with your new kitchen.

Best wishes,
The Howdens Team

Rated 5 out of 5 stars

The service is always great the staff…

The service is always great the staff are friendly from the start to finish
The kitchen cabinets are good quality

June 24, 2025
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hello Parmjit,

Thank you for your kind words and for highlighting the quality of our kitchen cabinets and the friendliness of our staff. We're delighted to hear about your positive experience with us.

Best wishes,

Rated 5 out of 5 stars

Good service and

Great service

May 26, 2025
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hello Resham,

Thank you for your positive feedback and for rating our service with 5 stars. We're pleased to hear that you had a great experience with us.

Best wishes,

Rated 5 out of 5 stars

Excellent service

Excellent service. From start Staff were very helpful. They went the extra mile all throughout the project.

May 15, 2025
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hello Mr Singh,

Thank you for your kind words and for sharing your experience with us. We're delighted to hear that our team was able to assist you effectively throughout your project.

Best wishes,

Rated 5 out of 5 stars

Excellent very good service

Fantastic good service allways

May 20, 2025
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hello RAG KITCHENS,

Thank you for your positive feedback and for rating our service so highly. We are pleased to hear that you consistently receive fantastic service from us.

Best wishes,

Rated 3 out of 5 stars

Wrong units delivered no explanation

Wrong units delivered no explanation. Was built in by our own fitter just wanted to be told and reason why ??

July 25, 2024
Unprompted review
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Thank you for your feedback. Please rest assured we will share your comments internally. Please can you provide some contact details regarding this matter to the email reviews@howdens.com so that the relevant team can get in touch.

Rated 5 out of 5 stars

Fire door delivery service

Prompt and to the point with good customer services

April 27, 2024
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Reply from Howdens - West Bromwich

Hello Renu, Thanks so much for leaving this 5* review! That is great news. We hope to see you again soon. Have a lovely day!

Rated 1 out of 5 stars

We keep getting calls from the office…

We keep getting calls from the office managing our to offer their services, when ask for a quotation for a bulk order and the best they can do. When we do a comparison with others its more expensive and additional the price between different branches is also different. We are doing a complete development and have found the service not interesting to get supplies from.

April 18, 2024
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hello Paljinder, we're sorry you have been disappointed by your experience with the West Bromwich depot. Please be assured we will share your comments internally for the depot’s acknowledgment, and to avoid instances like this happening again in the future. All the best

Rated 5 out of 5 stars

new kitchen

Order delivered as arranged.The two items not available were delivered two days later and alterations we made were all available from stock or the following day so the whole experiance was as expected.
The plan work well and all the staff gave great service.

April 13, 2024
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hi Michael, Thanks for leaving this positive review. Best wishes.

Rated 5 out of 5 stars

Excellent service

January 20, 2024
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Hi, Thanks for leaving this positive review. Have a lovely day! Tash.

Rated 3 out of 5 stars

The kitchen department was brilliant

The kitchen department was brilliant
The delivery and fitting was very stressful
Additional costs of hiring a crane was never discussed and was a last minute issues

November 7, 2023
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Reply from Howdens - West Bromwich

Thanks for taking the time to leave this review- we will share your comments internally. If you would like to provide any further details regarding your experience, please email reviews@howdens.com.

Rated 1 out of 5 stars

Rip off or not????

Every time I come in, you seem to be more expensive than other establishments, I have to ask you to lower your prices, for example, my recent purchase, your price £13 wickes £9 and I get 10% off, thus becoming £8.10. However you sort of matched the price at £8.16. If you really was on the traders side I wouldn't need to ask for a reduction!!!!!!! Therefore, for me a rip off unless I ask, I shouldn't need to ask, you should be competitive.

October 21, 2023
Howdens - West Bromwich logo

Reply from Howdens - West Bromwich

Sorry you've been disappointed with our pricing. We will share your feedback with the depot.

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