Got a very good deal from Amar at the West Bromwich branch. He repeatedly went out of his way to help and accommodate our tweaks to the plans. He and Al sorted out all our problems. The kitchen units... See more
Company replied

Unit 1, Junction One Industrial Estate, 27 Birmingham Road, B70 6RR West Bromwich, Wales & West, GB
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Got a very good deal from Amar at the West Bromwich branch. He repeatedly went out of his way to help and accommodate our tweaks to the plans. He and Al sorted out all our problems. The kitchen units... See more
Company replied
I went to another branch and got the manager deal on some doors. I think all the special deals should be the same in every branch so that all your customers can pick up the materials from any branch a... See more
Company replied
Want to give Joy at Westbromwich branch a big shout out for helping me choose my lovely kitchen and island. She showed true patience professionalism and understanding dealing with my ever changes in... See more
Company replied
Brilliant service from Matt and Sammy. Placed an order for doors and skirting, Matt managed to price match against competitor and sammy give excellent service getting this ordered in and delivered to... See more
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The UK's No. 1 Trade Kitchen Supplier.
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Unit 1, Junction One Industrial Estate, 27 Birmingham Road, B70 6RR, West Bromwich, Wales & West, United Kingdom
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Always helpful, considerate and well mannered staff from a sales call to delivery.

Reply from Howdens - West Bromwich
Kitchen ready to collect!!
Not complete, missing parts and all appliances, to complete kitchen parts taken extra week.

Reply from Howdens - West Bromwich
Needed a kitchen within a few days, got it delivered as expected. Great service.

Reply from Howdens - West Bromwich
Always terrible service from this branch.
They always get something wrong every time we order something. Recently Quoted me on a oven which we collected the following day and fitted. Turned out they gave us the wrong oven which cost over 50% more and we lost out as we had already supplied and fitted to our customer at the lower cost. Called the depot twice and was told the first time they were going to speak to their manager and call me back, no call back so we called a few days later and the staff member spoke to their ‘manager’ and said they can’t do anything. I requested for the manager to call us but I am still waiting for a call back. They never want to take responsibility for anything and get to you like it’s your fault.
They really need some new helpful staff on the counter and a new branch manager to sort this place out.
Can’t fault the guys in the warehouse and the delivery guy do a great job.
They call us every few weeks asking if we’ve got any kitchen or joinery requirements, the fact is you don’t need to waste your time doing that if you use that time and look after your current customers.
I won’t be using this branch again!

Reply from Howdens - West Bromwich
I originally brought my kitchen from Howdens at the WB branch 7 years ago and recently went in as soft close on 1 draw needed replacing and I was kindly helped by the assistant at the desk and manager, Alan Baker. I just wanted to say a massive Thankyou! The Customer service was amazing & it's definitely different to other Howden branches (trust me I've been) West Bromwich staff are particularly friendly, helpful and offer a positive experience each time.

Reply from Howdens - West Bromwich
Recently signed up to howdens the process was smooth and painless. Made my first purchase the staff has a vast knowledge of there product so if you're a bit unsure they can guide you in the right way I happy so far

Reply from Howdens - West Bromwich
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