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Howdens - Wrexham Reviews 112

TrustScore 4.5 out of 5

4.7

Unit G, Rhosddu Industrial Estate, Rhosrobin, LL11 4YL Wrexham, Wales & West, GB


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Rated 5 out of 5 stars

Can’t fault Howdens from the initial kitchen design to helping with last minute changes and modifications. Nothing was too much hassle for the whole team

Company replied

Rated 5 out of 5 stars

I was having trouble getting into my online account. I showed Chantelle (Wrexham sales assistant) the problem and she told me that she would help to fix it within a few days. Sure enough I got a link... See more

Company replied

Rated 3 out of 5 stars

Lamona products are a joke. Kitchen has been in 4 months and so far the fridge was dodgy from day one. After several attempts to get a Lamona one that worked it was replaced for a Bosch. The dishwa... See more

Company replied

Rated 5 out of 5 stars

Thank you to Howdens in Wrexham for my beautiful kitchen. Getting my kitchen done was always something I was nervous about but Tom from the Wrexham Howdens branch made it all so easy. His professional... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info

  • Unit G, Rhosddu Industrial Estate, Rhosrobin, LL11 4YL, Wrexham, Wales & West, United Kingdom

  • 01978 356 260

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

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Rated 4 out of 5 stars

Great cabinets but poor support with electricals

Bought a top end kitchen from Howdens and I am pleased with the quality, but beware if you purchase electrical items other than their own brand.
I purchased an AEG dishwasher through Howdens which I have had issues with from the start. (Big price tag but I thought I was investing in a quality product) No back up from Howdens and absolutely shocking service from AEG - that's if you can contact them!
Kept going back to Howdens and being told not their problem even though they sold it to me but eventually Eleri on the front desk picked up my complaint and has managed to get through to AEG and convince them I should have a replacement part. It has only taken 8 months of emails and phone calls. Thank goodness for Eleri !!!!

July 18, 2023
Unprompted review
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Reply from Howdens - Wrexham

Hi, Thank you for your feedback on our Howdens - Wrexham depot.
Please note service requests for branded appliances need to be raised with the manufacturer’s aftersales team directly. You can find contact information on our product support page:
https://www.howdens.com/help-and-advice/aftersales

Rated 5 out of 5 stars

Excellent service from the Wrexham…

Excellent service from the Wrexham Branch. Chantelle has been such a great help and a pleasure to deal with.

May 30, 2023
Howdens - Wrexham logo

Reply from Howdens - Wrexham

Hi, Thanks for leaving this 5 star review for the Howdens - Wrexham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Logging in problems

I was having trouble getting into my online account. I showed Chantelle (Wrexham sales assistant) the problem and she told me that she would help to fix it within a few days. Sure enough I got a link to verify my account the next day. This makes giving my customers quotes a lot easier and quicker. All the staff are brilliant, helpful and cheerful.

March 29, 2023
Howdens - Wrexham logo

Reply from Howdens - Wrexham

Hi, Thanks for leaving this 5 star review for the Howdens - Wrexham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

Great service

We recently opened our trade account as we refurbishing properties in Wrexham. From the outset the service from the team at the Wrexham depot has been outstanding. Thank you.

March 23, 2023
Unprompted review
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Reply from Howdens - Wrexham

Hi, Thanks for leaving this 5 star review for the Howdens - Wrexham depot! Best wishes, Tash

Rated 5 out of 5 stars

brilliant staff

brilliant staff, cannot do enough for you

March 22, 2023
Unprompted review
Howdens - Wrexham logo

Reply from Howdens - Wrexham

Hi, Thanks for leaving this 5 star review for the Howdens - Wrexham depot! Have a lovely day! Tash.

Rated 1 out of 5 stars

Biased managment

The Wrexham branch manager visited to inspect 2 faulty joints on Howdens worktops that had been used for 6 months and fitted by local tradesman.He took photos of the moisture readings and joints and issued us with a report stating the damage was caused by moisture ingress which we attributed to poorly sealed joints.Far from being impartial he contacted the fitter who as an account holder is called a client and lied about standing water being visible on the worktops which allowed the fitter to deny any liability for the damaged joints.They were dry when he inspected them so would have been unable to point this out and no mention of standing water was made in his report.To cap it all their customer service find this totally acceptable.

June 20, 2022
Unprompted review
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Reply from Howdens - Wrexham

Hi Russ, Please be assured we will raise your comments with the Wrexham depot for their acknowledgment and clarity on the situation. If you would like to discuss this matter further, please email reviews@howdens.com.

Rated 4 out of 5 stars

Friendly staff always try to help.Stock…

Friendly staff always try to help.Stock was low and my order was unavailable but staff was able to rectify by trying to get more stock asap

February 3, 2023
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Reply from Howdens - Wrexham

Hi, Thanks for leaving this 4 star review for the Howdens – Wrexham depot! Have a lovely day! Tash.

Rated 5 out of 5 stars

The staff were amazing

The staff were incredibly helpful when setting up an account & ordering products from the new catalogue. We’re looking forward to ordering from them in the future

January 4, 2023
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Reply from Howdens - Wrexham

Hello, Thanks for leaving this 5 star review for the Howdens – Wrexham depot! Best wishes, Tash

Rated 5 out of 5 stars

Absolutely excellent service and great quality

We were extremely impressed from start to finish. Whilst choosing and designing our kitchen, nothing was any trouble and the designer, Tom Wynne at their Wrexham showroom was excellent throughout. He was not only very patient, he was keen to make sure that everything was right and that we were 100% sure. There was no pressure whatsoever and to say that he was extremely helpful is a huge understatement. The after sales service by his colleagues whilst buying extra items was friendly and very helpful too. We are extremely happy with our lovely kitchen and will highly recommend Tom and Howdens, Wrexham without hesitation. The whole experience was first class !.

July 18, 2022
Unprompted review
Howdens - Wrexham logo

Reply from Howdens - Wrexham

Hi there John, Thanks for leaving this 5 star review for the Howdens - Wrexham depot! Have a lovely day! Tash.

Rated 4 out of 5 stars

As a new customer I am happy with the…

As a new customer I am happy with the helpful support from trade counter & sales staff.

December 14, 2021
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Reply from Howdens - Wrexham

Hi. We are so pleased to read your positive comments, thanks for leaving such a great review. Harriet.

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