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Howdens Reviews 80,045

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,595 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, often highlighting specific individuals who went above and beyond to ensure satisfaction. The service provided is frequently described as outstanding, with many appreciating the personalized approach and the ease of the overall process. People are particularly impressed with the quality of the products, finding them to be excellent and long-lasting. The customer service receives high marks for being attentive and efficient, and the design process is often commended for its accuracy and the ability to bring customers' visions to life. However, some customers also noted issues with product quality, such as color changes in units or appliances that did not meet expectations, like a dishwasher that performed poorly. A few other people also felt that the design process sometimes overlooked crucial details, leading to problems with measurements or the inclusion of necessary components. There were also isolated instances where customers experienced difficulties with returns or felt that their concerns were not adequately addressed by the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the high standard of service,... See more

Product

Reviewers mention positive feedback about product quality and design. Many customers are pleased with the... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the friendly, helpful,... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of kitchen units, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, Scott the manager made us feel very welcome and spent time showing us different combinations of doors and worktops, he made sure we were getting the best deal to suit our budget and not... See more

Company replied

Rated 5 out of 5 stars

Hollie Jacobs in the Farlington (Portsmouth) Branch was absolutely amazing. It was such as easy process from initial site survey to design to coming into branch to finalise our style choices. Nothing... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with amazing service from the whole team at Bromley. They've supplied fitted wardrobes, a desk, and various lighting solutions for three rooms so far. A fourth ro... See more

Company replied

Rated 5 out of 5 stars

Katie called to measure and design my kitchen. I chose Bridgemere Linen units, etc and described the type of cooker I would like. She ordered the cooker and everything for me and corresponded with Mar... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 5 out of 5 stars

The staff at the Yate branch

The staff at the Yate branch, are very professional, very helpful and i would highly recommend my clients to use howders.

May 14, 2026
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Reply from Howdens

Hello D&H sons ltd,

Thank you for your kind words and recommendation.

Best wishes, Alexandra

Rated 5 out of 5 stars

Great design, smooth delivery, lovely kitchen

Renovating a kitchen is always an upheaval but Annabelle at Howdens Bexhill made the process as easy and seamless as possible at every step. On her initial visit to our kitchen she listened to our requirements, took accurate measurements and went away and produced a design that met our brief (to hide our ugly boiler and maximise worktop space) exactly. She was just as helpful on our follow-up visit to the showroom to make a final choice of door style, worktops etc, showing attention to every detail including lighting, handles and hinges. Delivery was made punctually at the time we requested and every part of the order was correct so that our fitter had everything he needed to produce a beautiful kitchen. We are delighted with the result and would thoroughly recommend Howdens, Bexhill on Sea.

May 11, 2026
Unprompted review
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Reply from Howdens

Hello CollectPlus Customer, It's great to hear that you had such a positive experience. Have a great day, Alexandra

Rated 5 out of 5 stars

Received goods

I got exactly what I was after, staff very perfessional and informative

May 14, 2026
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Reply from Howdens

Good morning, Thank you for the positive review, that is great to hear! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Going that extra mile

I’ve been to many Howdens depot’s, even worked at one… but I have to say the service and attention I had at Howdens Queensferry has been 2nd to none! It’s a friendly atmosphere and the store manager, Rebecca, was so helpful. I would highly recommend this depot to all!
Many thanks again

May 18, 2026
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Reply from Howdens

Hello BRADLEY KNIGHT, Thanks for leaving this 5 star review for the Howdens - Queensferry depot! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Great service

Great service. Friendly and helpful staff that go above and beyond. Highly recommended. The Marlow branch team are a credit to the Howdens brand.

May 14, 2026
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Reply from Howdens

Hello MJH Design and Build, Thanks for leaving this 5 star review for the Howdens - Marlow depot! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Quality units and responsive service - no quibble

I wavered between 4 and 5 but went for 5 as our experience overall was of quality service and units. It was easy to meet and review / tweak our kitchen design. It worked well for us as we had a trusted installer, so the limitation around only selling to trade worked fine - and I can see how that works for Howdens. The units are themselves of good quality and easy for trade to install - perhaps a review of the engineers drawings and instructions would help, but overall worked well. I am very happy with the kitchen - we had chilcombe units and a compact laminate worktop - made sure you use someone who knows how to cut and install that. With any changes / swaps / exchanges - that was really easy - they always answer the phone straight away, and next day deliveries. the local nature of each depot is excellent for this type of service.

April 2, 2026
Unprompted review
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Reply from Howdens

Hello Gillian Durden, Thank you for your feedback on our Howdens - Stroud depot. Many Thanks, Alexandra

Rated 5 out of 5 stars

Adele was very helpful in helping me…

Adele was very helpful in helping me choose the right product
Thank you very much

May 19, 2026
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Reply from Howdens

Hello Adam,

Thank you for your kind words and for taking the time to share your experience.
Best wishes, Alexandra

Rated 5 out of 5 stars

The A Team.......................literally

Liam and Connor have been incredible from start to finish. They fitted our quartz countertops and upstands with exceptional skill, care, and attention to detail. Every cut, join, and finish is flawless. The quartz has transformed our Howdens kitchen and truly feels like the cherry on top.
If you want a team who take pride in their work and deliver perfection, Liam and Connor are the A‑Team.

May 20, 2026
Unprompted review
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Reply from Howdens

Hello Anthony Quinn, Thanks for reviewing our Howdens - Binley depot. Have a great day, Alexandra

Rated 5 out of 5 stars

Great service! Thanks Elly and Steve

Elly in the Maidstone branch has been incredible from beginning to end. I sat in comfort while she expertly tapped away at the computer and our fabulous bespoke utility room design was formed on the screen in front of me complete with our chosen handles, paint choice and worktops. Couldn’t have been easier. The units were delivered as promised and once fitted we could really appreciated the quality. Looks fabulous! Will add photos soon

May 1, 2026
Unprompted review
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Reply from Howdens

Hello Lucy Kelly, It's great to read your comments. Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Excellent service and impressed with…

Excellent service and impressed with Matts design and helpful information. Very friendly branch.

May 18, 2026
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Reply from Howdens

Hello Kim, I am sure the team will be pleased to read your kind words! All the best, Alexandra

Rated 5 out of 5 stars

Rich and molly

Rich and molly
Excellent service very helpful fully

May 20, 2026
Unprompted review
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Reply from Howdens

Hello Jack,

Thank you for your kind words about Rich and Molly.

Best wishes, Alexandra

Rated 5 out of 5 stars

Always helpful

Always helpful, professional, and friendly team. Communication was excellent throughout, and they were always willing to assist with any questions or requests. Reliable service, great attention to detail, and a very positive experience overall. Highly recommended.

May 18, 2026
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Reply from Howdens

Good afternoon, Thank you for the positive review, that is great to hear! Have a great day, Alexandra

Rated 5 out of 5 stars

We had a great experience selecting our…

We had a great experience selecting our kitchen from this branch, especially thanks to Maddie Smith who provided exceptional customer service from start to finish.

April 25, 2026
Unprompted review
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Reply from Howdens

Hello Kellee Wilkes, It's great to hear that you had such a positive experience. All the best, Alexandra

Rated 5 out of 5 stars

Absolutely amazing service from Howdens Berwyn Branch!

We are absolutely made up with our kitchen and couldn’t be happier with the service we received from Howdens Berwyn branch from start to finish. They came out to our house to measure up with no pressure and no obligation, which immediately made us feel comfortable.

We then went into the showroom and discussed exactly what we wanted and needed. They planned out the whole design for us and made any changes we asked for with no fuss at all. Nothing ever felt like too much trouble.

Every member of staff was incredibly helpful, whether face-to-face or over the phone. The whole team are amazing, friendly, professional, and really go above and beyond for their customers.

If I could give more than 5 stars, I would! I would 100% recommend Howdens Berwyn branch to anyone. Thank you for helping create our beautiful kitchen!

May 20, 2026
Unprompted review
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Reply from Howdens

Hello Kayleigh Brummell, Thanks for leaving this 5 star review for the Howdens - Wrexham Industrial Estate – Berwyn depot! Have a great day, Alexandra

Rated 5 out of 5 stars

Howdens Wellingborough

Superb customer service from start to finish.

Colin, the designer at the Wellingborough branch, really listened to what I wanted and respected my ideas throughout the process. Unlike some other kitchen companies, there was no pressure or pushy sales tactics.

The result is my dream kitchen, finished to a great standard and exactly how I imagined it.

April 21, 2026
Unprompted review
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Reply from Howdens

Hello J McIntosh, We are so pleased to read your positive comments, thanks for leaving such a great review. Take care and have a lovely day, Alexandra

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