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Howdens Reviews 80,045

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 9,595 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, often highlighting specific individuals who went above and beyond to ensure satisfaction. The service provided is frequently described as outstanding, with many appreciating the personalized approach and the ease of the overall process. People are particularly impressed with the quality of the products, finding them to be excellent and long-lasting. The customer service receives high marks for being attentive and efficient, and the design process is often commended for its accuracy and the ability to bring customers' visions to life. However, some customers also noted issues with product quality, such as color changes in units or appliances that did not meet expectations, like a dishwasher that performed poorly. A few other people also felt that the design process sometimes overlooked crucial details, leading to problems with measurements or the inclusion of necessary components. There were also isolated instances where customers experienced difficulties with returns or felt that their concerns were not adequately addressed by the company.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the high standard of service,... See more

Product

Reviewers mention positive feedback about product quality and design. Many customers are pleased with the... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the friendly, helpful,... See more

Quality

Clients share positive opinions on quality, with many praising the high standard of kitchen units, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, Scott the manager made us feel very welcome and spent time showing us different combinations of doors and worktops, he made sure we were getting the best deal to suit our budget and not... See more

Company replied

Rated 5 out of 5 stars

Hollie Jacobs in the Farlington (Portsmouth) Branch was absolutely amazing. It was such as easy process from initial site survey to design to coming into branch to finalise our style choices. Nothing... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish with amazing service from the whole team at Bromley. They've supplied fitted wardrobes, a desk, and various lighting solutions for three rooms so far. A fourth ro... See more

Company replied

Rated 5 out of 5 stars

Katie called to measure and design my kitchen. I chose Bridgemere Linen units, etc and described the type of cooker I would like. She ordered the cooker and everything for me and corresponded with Mar... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

80K reviews

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Rated 5 out of 5 stars

Excellent Service - As always

Really pleased with the service from Howdens. Reece was great to deal with throughout, helpful, responsive and made the whole process straightforward. Also worth mentioning the delivery driver who was genuinely really helpful unloading and accommodating. Great experience overall.

February 13, 2026
Unprompted review
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Reply from Howdens

Hello S. Davies,

Thank you for sharing your positive experience with us.
Best wishes, Alexandra

Rated 5 out of 5 stars

tom in sales

dealt with tom in sales and was efficient, friendly and very helpful

May 18, 2026
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Reply from Howdens

Hello PACE HOMES LIMITED,

Thank you for your positive feedback about your experience with Tom in sales.

Best wishes, Alexandra

Rated 5 out of 5 stars

Great team helped me purchase the best…

Great team helped me purchase the best and most ideal kitchen for my home. All gave individual advice and made the experience a walk in the park. I’ll be back for a bathroom in the coming months thanks again to the full team and especially Kyle for bringing me and introducing me to them

May 15, 2026
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Reply from Howdens

Hello Karl Dearn, Thanks for leaving this 5 star review for the Howdens - Blackburn Whitebirk depot! Take care and have a lovely day, Alexandra

Rated 5 out of 5 stars

Martin and Sue

good service and friendly team Martin and Sue really helpful

May 13, 2026
Howdens logo

Reply from Howdens

Hello HULLSTORAGE, Thank you for sharing your experience with us. Many Thanks, Alexandra

Rated 5 out of 5 stars

Really efficient service at Howdens…

Really efficient service at Howdens Morley , big shout out to Danny who is really on the ball has good knowledge of all the products and was a great help with my house renovation across all the projects we carried out
Thanks for your help

May 4, 2026
Unprompted review
Howdens logo

Reply from Howdens

Hello John and Jayne,

Thank you for your kind words about our service at Howdens Morley.

Best wishes, Alexandra

Rated 5 out of 5 stars

Was made to fill at ease

Was made to fill at ease . My experience to join howdens was seamless and Rob the salesman was friendly and easy to talk to

May 13, 2026
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Reply from Howdens

Hello Stephen,

Thank you for your kind review.

Best wishes, Alexandra

Rated 5 out of 5 stars

The guys at billinghurst are…

The guys at billinghurst are fantastic. And Emily is really good at what she does very helpful and friendly fantastic customer service.

May 13, 2026
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Reply from Howdens

Hello Andrew Haselden, It's great to hear that you had such a positive experience. All the best, Alexandra

Rated 5 out of 5 stars

Great visit

Great visit. Everyone is super helpful. It’s my first business property venture and my first flatpack kitchen. Howdens from App to Staff made my first order go v smoothly.

May 18, 2026
Howdens logo

Reply from Howdens

Hello Suzanne,

Thank you for your wonderful feedback.
Best wishes, Alexandra

Rated 3 out of 5 stars
Howdens logo

Reply from Howdens

Thank you for your review. Please rest assured we will share your comments internally.

If you would like to provide any further details regarding this matter, please email reviews@howdens.com.

Many Thanks

Alexandra

Rated 5 out of 5 stars

Always a pleasure

Always a pleasure with friendly ataff

May 18, 2026
Howdens logo

Reply from Howdens

Hello Stuart,

Thank you for your kind words and for taking the time to leave a review.

Best wishes, Alexandra

Rated 1 out of 5 stars

Sort their deliveries out 14 Eton…

Sort their deliveries out 14 Eton court cardiff wat a bloody mess customer back and for trying to sort wrong parts out my fitter delayed no compensation

May 13, 2026
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Reply from Howdens

Good afternoon. Thank you for your review.

Could you please email reviews@howdens.com with the location of the depot you’ve been in touch with so that we can provide further help?

Many Thanks

Alexandra

Rated 5 out of 5 stars

Grate service

Grate service

May 12, 2026
Howdens logo

Reply from Howdens

Hello Marius,

Thank you for your kind words and for rating our service so highly.

Best wishes, Alexandra

Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful and good knowledge providing advice.

May 12, 2026
Howdens logo

Reply from Howdens

Hello Isabel,

Thank you for your kind words and for taking the time to share your experience.

Best wishes, Alexandra

Rated 5 out of 5 stars

As a business who purchases multiple…

As a business who purchases multiple kitchens every year I have long standing relationships with several local branches. The staff always go the extra mile to help when there’s a problem. Kitchen styles and colours are always up to date and the high end solid wood ranges when fitted well match up to brands that charge a lot more. I would say that when covering a large geographical area as I do I have learned to order my kitchen from the most local branch as returns / exchanges to other branches for some reason is a problem.

May 11, 2026
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Reply from Howdens

Hello Rus Barnett, Thank you for the positive review, that is great to hear! Have a great day, Alexandra

Rated 5 out of 5 stars

Great customer service

The showroom and trade counter were both clean and tidy. Staff were both helpful and polite when dealing with customers.

May 12, 2026
Howdens logo

Reply from Howdens

Hello EDC Boy, It's great to hear that you had such a positive experience. Have a great day, Alexandra

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