Howells Solicitors Reviews 

336
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, professional, and always available to answer questions during property purchases. People note that the team provides clear explanations, offering dedicated support and keeping clients fully informed throughout the entire process. Buyers and sellers value the efficient handling of transactions, noting that helpful responses make stressful situations much easier. Some reviewers were not happy with severe communication delays and files being passed between multiple solicitors without proper continuity. Consumers also mentioned feeling left without timely responses on crucial completion days and experiencing unnecessarily prolonged processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and clear... See more

Service

Users describe positive interactions with service, highlighting efficient communication and knowledgeable... See more

Customer service

Clients share positive opinions on customer service, highlighting professional communication and constant... See more

Response time

Customers report overwhelmingly positive experiences with response times, noting that emails and queries are... See more

User experience

Reviewers consistently report positive feedback about user experience, describing the process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katy from Howells was fantastic during the purchase of our home. She was very efficient and even the estate agents commented on how prompt Katy would respond to their emails. All of the staff from How... See more

Company replied

Rated 5 out of 5 stars

Leah Moore, Isabella Coupland, Melanie Jones and the Howells team have been fantastic over several property transactions. One relatively straight forward, but two tricky transactions where we were wel... See more

Company replied

Rated 5 out of 5 stars

We recently used Howells for the sale of our house and purchase of our new home. To say the transaction became complicated would be an understatement! We had issues higher up the chain, c... See more

Company replied

Rated 5 out of 5 stars

I sold my house recently and used Howells solicitors at the reccomendation of Peter Alan, and they have been fantastic from start to finish. Georgie was in charge of everything for me, and she... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(336)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Josh and his team (Suzanne, Alex, Antonia) were great from start to finish, replying to emails quickly, always on the end of the phone if I had a query. Would recommend again!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience from start to finish!

I was recommended by John Francis to use Sara and her team at Howells Solicitors for my first house purchase.

An excellent experience from start to finish, and with me being very new to the process everything was straight forward and simple for me to understand.
I was kept informed of the stages throughout, and would definitely use Howells again.

Thank you Sara & your team for your work!

February 20, 2025
Unprompted review
Rated 1 out of 5 stars

Howells were handling the purchase of…

Howells were handling the purchase of my property for my buyers and were so difficult through the process raising questions last minute and throwing obstacles every day when we were trying to exchange. My buyers complained directly but this was so frustrating as it took 10 attempts to exchange contracts with different reasons each day to delay things. We were so disappointed it took the excitement out of the purchase in the end. Would avoid them if possible, very poor communication and deal with one issue at a time

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Best solicitor we've used by far

We have sold and purchased/attempted to purchase 5 properties all with different conveyancers over the last 18 months. Howells were the only Solicitors that maintained good contact throughout the process, provided reassurance and clear, simple advice when requested. Honestly, Natalie Raker was a pleasure to deal with and I would highly recommend Howells. In comparison to the other companies we used, they set the bar far, far higher. All you could ask for from a firm at a stressful time.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end, made the sale of our house very smooth, kept us updated at all times.
Sara our solicitor and Julie made were very professional and provided exceptional customer service. Diolch yn fawr, Thank you both.
Beth & Alan

February 12, 2025
Unprompted review
Rated 2 out of 5 stars

Very very slow

Cardiff office.
Very very slow, passed from person to person and lack of communication. Didn't know we paid for searches, blame lack of staff and other solicitors for delays.Isn't it their job to chase, not ours?
Seem blissfully unaware of the move deadline, even though we have mentioned it several times.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Flawless service

Jo & her team at Howells Newport were amazing with the sale of my mums house. They kept us informed from start to finish were so caring and went above & beyond explaining everything to my elderly mum so she understood the process. Really could not recommend them highly enough x

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Howells Solicitors is the best company…

Howells Solicitors is the best company we have ever used. They helped us when we purchased our first home and when we remortgaged 5 years later to repay our Help to Buy. The HTB process isn't the easiest but Howells made it seamless. Mick Fallon was the partner who supported our journey. He was very professional, always kept us informed, had a sense of urgency, and delivered on both our house purchase as well as our remortgage by the deadline. We would never use anyone else!

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Jo’s team at Howells in Newport were…

Jo’s team at Howells in Newport were very helpful and supportive during our house sale and purchase. There was always someone to speak to who was able to answer your question or find out and chase up if not. Moving is a very stressful experience so we were very grateful for their hard work and support.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

The BEST criminal defence


The BEST criminal defence lawyer
Don’t look anywhere else … without going into detail on the case my partner required a criminal lawyer. On reading the solicitors reviews in the area, Chris Wong was very highly rated…after being dissatisfied with the advice that was given by the duty solicitor at the police station. We then decided to go with our gut feeling and highly rated solicitor. From day one my partner spoke to Chris, who fully explained the procedure and the way to proceed. He is extremely frank about the possible outcomes and open and transparent throughout, to the point where some could consider ’brutal’.
However, listen to what advice you are given, take onboard what is presented and trust in his capability.
Believe me, in court he proceeds with his vast experience and knowledge, Chris is the ‘go to lawyer’ for any criminal proceeding. We are very grateful for the outcome and would not hesitate to recommend him to anyone who requires any type of criminal defence.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Couldn't be happier with the service I've received by Howells, especially Rebecca. She was prompt, courteous, efficient and went out of her way to save me money by combining multiple indemnity requirements into one policy. Fantastic service from start to end!

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use! They were involved in our house sale and their approach was nothing but unhelpful and obstructive. No consideration for her client whatsoever. I would give zero stars if it was at all possible.

January 20, 2025
Unprompted review

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