Howells Solicitors Reviews 

336
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and always quick to answer any questions along the way. Reviewers truly appreciate the smooth communication, regular updates, and personal attention that make buying and selling property significantly less stressful. However, some people mentioned experiencing frustrating delays, a lack of responsiveness, and poor communication regarding their property transactions. A few reviewers also noted that progress completely stalled when files were passed between different solicitors without receiving proper updates. Consumers expressed dissatisfaction when files took weeks to move forward or required constant chasing to get basic information.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation for the staff, describing them as friendly, highly... See more

Service

Reviewers mention positive feedback about service, noting that the team is professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting consistent communication,... See more

Response time

People report positive experiences with response times, noting that emails and queries are consistently... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Katy from Howells was fantastic during the purchase of our home. She was very efficient and even the estate agents commented on how prompt Katy would respond to their emails. All of the staff from How... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Emma Masonand her conveyancing team; in particular to Sophie Bunston-James and Sophie Moechal for their speedy and efficient handling of the sale of our property. They kept me informe... See more

Company replied

Rated 5 out of 5 stars

We had a really positive experience with Howell’s during the sale and purchase of our new home. Kayleigh in particular was fantastic she was friendly, professional and made the whole process in... See more

Company replied

Rated 5 out of 5 stars

We recently used Howells for the sale of our house and purchase of our new home. To say the transaction became complicated would be an understatement! We had issues higher up the chain, c... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Attorney
  4. Estate Planning Attorney
  5. Family Law Attorney
  6. Personal Injury Attorney

Written by the company

Howells Solicitors combines the strength, depth and expertise of a full-service law firm with a genuinely personal approach. This balance enables us to deliver clear, practical legal advice that puts our clients first. From our head office in Cardiff city centre, supported by three additional offices along the M4 corridor, we provide trusted local legal advice across the UK. We maintain market-leading standards by recruiting and retaining exceptional legal professionals. Our focus is on delivering personal, expert and cost-effective advice across a comprehensive range of business and personal legal services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(336)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joanna and the team were incredibly…

Joanna and the team were incredibly helpful throughout the entire process. From start to finish, I felt confident that I was being looked after by experienced professionals. They kept me informed, answered my questions promptly, and worked hard to get everything over the line despite the challenges along the way.

A special thank you to Joanna and Andy for all their support. I really appreciate everything the team did and wouldn’t hesitate to recommend them.

July 16, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your thoughtful feedback. We’re so pleased to hear that your experience with us was a positive one. Our team is committed to providing clear, supportive service, and it’s incredibly rewarding to know that our efforts made a meaningful impact.

Rated 5 out of 5 stars

Fantastic conveyancing team based in Bridgend

My daughter recently completed her first house purchase and Leah’s team guided her through the process step by step. Despite clients changing goal posts and estate agents not particularly “sales progressing” effectively, we cannot fault Howells Bridgend and thoroughly recommend them as a team. All excellent professionals.

July 21, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

We truly appreciate your generous review. Hearing that our team was able to deliver a smooth and helpful experience means a great deal to us.

Rated 5 out of 5 stars

Bethan Mole - Property Sale/Purchase

I recently sold my house and bought a new one, using Howells on my estate agent's recommendation. Beth handled both our sale and purchase.

Our original purchase fell through after all the reports had been completed, and we had to find a new property and move at twice the pace to stop the chain collapsing. Beth did brilliant work to make that happen — without her support in pivoting to the new property, the chain would have fallen apart.

Beth was amazing throughout our house purchase. She replied quickly via email or calls, kept us well informed, and explained every stage of the process in a way that was easy to understand — professional from start to finish.

Where she really stood out was in the final weeks. The buyers' solicitors were, in my opinion, extremely difficult to deal with — combative in tone, unwilling to negotiate, and even threatening to pull out of the sale two weeks before completion to get their own way.

Situations that genuinely riled me up, but Beth remained composed throughout and was a genuinely calming influence. Time and again, a single conversation with her would completely change how I felt about the situation, specifically in the last few weeks of the process before signing of contracts Beth's guidance was what helped it across the line.

I couldn't recommend Beth more highly, you are amazing!! Truly, thank you!

July 15, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your generous feedback. We’re thrilled to hear that your experience with us was a positive one. Our team works hard to create smooth, supportive interactions, and it’s incredibly rewarding to know that effort resonated with you.

Rated 5 out of 5 stars

Friendly

Friendly, explained all the stages in my purchase. I never stressed once. Jane and Sophie and the team are amazing. I would 100% recommend to anyone who is purchasing a home.

July 17, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

We truly appreciate you taking the time to share your review. It’s wonderful to hear that our service lived up to your expectations.

Rated 5 out of 5 stars

Very helpful

Very helpful. Provides very helpful advice and information. Had such a smooth time getting my Morgage

July 17, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your thoughtful feedback! We’re delighted to know our team made your experience a positive one.

Rated 5 out of 5 stars

10/10 service

I used Howells for the purchase of my property. Rachael Watkins has been my main point of contact throughout, I couldn’t have asked for a better person on the case. She has been so on top of my sale and chasing the related sales, nothing is ever too big of an ask. She has always provided quick responses and has made my whole process of buying smooth and stress free. Highly recommend if you want someone knowledgeable that gets the job done!

July 17, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re delighted to hear that you were happy with the service provided. We truly appreciate your feedback and look forward to supporting you again in the future.

Rated 5 out of 5 stars

I honestly can’t recommend Rachel at…

I honestly can’t recommend Rachel at Howells highly enough. From start to finish she has been absolutely amazing.

She brought such a human touch to what was, at times, a stressful and emotional process. She kept me updated throughout, always communicated clearly, and replied to every question I had quickly and without hesitation. Nothing ever felt like too much trouble.

What really stood out was that Rachel understood there was a real person behind the paperwork. She appreciated the urgency of my situation and genuinely cared about getting things progressed as smoothly as possible. It’s so refreshing to deal with someone who is approachable, compassionate, and proactive rather than just hiding behind emails.

Thank you, Rachel, for all your hard work, support, and professionalism. You have made a difficult process so much easier, and I wouldn’t hesitate to recommend you and Howells to anyone looking for an outstanding solicitor.

July 15, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re delighted to hear that you were happy with the service provided. We truly appreciate your feedback and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Difficult sale

Difficult sale, but stayed committed

May 10, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team

Rated 5 out of 5 stars

They were really helpful with selling and buying my new home …

They were really helpful with selling and buying my new home they explained everything to me kept me up to date with paperwork and were very helpful with all the forms that have to be filled in and I would like to thank Sara who helped me so much I highly recommend you use these solicitors and ask for Sara she has a lovely telephone manner and nothing was to much trouble for her thankyou again Sara.

July 10, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team

Rated 5 out of 5 stars

Howells Solicitors were exceptional in…

Howells Solicitors were exceptional in supporting us each step of the way when selling and purchasing our properties we have not moved house in thirty eight years so we were lost as what to do we were put at ease with the professional way Howells helped us and we would like to thank Leyla Gurkan who had loads of patience thank you Leyla you were brilliant

June 26, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

Easier using Howells

We recently purchased & sold properties with Howells Solicitors as recommended by our estate agents. Leah & the team at Howells were excellent on both transactions & made a stressful time a lot easier for us. Anyone thinking of moving you couldn't do better than use Howells. Well done to all at Howells from Phil & Bev

March 30, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

We appreciate your lovely comments and are pleased to know that our team was able to provide a great experience.

Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with Howells an couldn't be more grateful for the support we received throughout our sale/purchase.

A special thank you goes to Allison, Hannah and Leah who were exceptional from start to finish. Their professionalism, dedication and communication made such a difference during what was a very stressful and often overwhelming process.

They were responsive, supportive and incredibly reassuring, keeping us informed every step of the way and helping everything progress as smoothly as possible. Their hard work behind the scenes did not go unnoticed and we truly felt we were in safe hands.

We are so thankful for all their efforts in getting everything over the line and would recommend them to anyone looking for a reliable, caring and professional team.

July 1, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your feedback. We’re pleased to know that you had a great experience and felt well supported by our team.

Rated 5 out of 5 stars

Were recommended by Pinkmove as…

Were recommended by Pinkmove as conveyancers for our property sale. All our communications have been with Chloe and Charlotte, they were both very responsive and completed our transaction within an Extremely short period. We are fully happy with our business with them and recommend them.

June 30, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

We’re grateful for your positive review and pleased that our team was able to meet your expectations.

Rated 5 out of 5 stars

I highly recommend Howells solicitors

I highly recommend Howells solicitors. From start to finish, the service I received was excellent.

A special thank you to Mrs Jane Davies Hannan and Ms Sophie Bartlett, who were professional, approachable and always kept me informed throughout the process. They were quick to respond to any queries and made everything straightforward and stress-free.

Despite purchasing a repossession property, the whole process was completed remarkably quickly thanks to their efficiency and dedication. I always felt confident that everything was in safe hands.

Thank you both for all your hard work. I wouldn’t hesitate to recommend Howells Legal to anyone looking for an outstanding conveyancing team.

June 26, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for your lovely feedback. We’re really pleased to hear you had a positive experience with our team.

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had an excellent experience with Howells Solicitors who handled the conveyancing for my home sale. Communication was excellent throughout the entire process, and I was always kept informed of progress and next steps.

Everything was handled in a straightforward and professional manner, making what can often be a stressful process feel simple and seamless. The team was extremely swift in dealing with all matters, including response times to emails and queries.

The quote provided at the outset remained exactly as agreed, with no hidden fees or unexpected costs along the way. The service represented fantastic value for money, especially given the level of support and efficiency received.

It was a pleasure to work with such an experienced and affable team, and I was particularly pleased to be able to support a local firm.

I would not hesitate to recommend them to anyone looking for a reliable, responsive, and professional conveyancing solicitor.

June 19, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

We’re grateful for your wonderful feedback and pleased to hear that you had a great experience with our team.

Rated 5 out of 5 stars

Excellent Advice and Support Received

I received excellent advice and support from Ellena Propert in dealing with my uncle's estate. Her excellent professional support allowed us to successfully settle the estate, with clear and accurate accounts provided to beneficiaries. I fully recommend the services of Howells Solicitors.

June 22, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thanks for taking the time to leave a review. It's great to hear that you were happy with the service you received from our team.

Rated 1 out of 5 stars

Terrible customer service (Conveyancing)

I used Howell's for conveyancing in the sale of my property. This took >8months and the customer service was very poor. In some cases taking more than 2 weeks to respond to simple requests for updates from myself. At every turn they blamed third parties for delays and did not take responsibility for any of the process.
My complaint about this took several weeks(and a reminder from me) to get a response and they concluded that they had done everything they could, even blaming me for miscommunication.
Terrible, do not use!!

May 15, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

We’re sorry to hear that you were unhappy with our services. We understand that you have already been in contact with our client care team regarding this matter.

If you require any further assistance, please don’t hesitate to contact clientcare@howellslegal.com.

Rated 5 out of 5 stars

Informative, professional, efficient

A huge thank you to Leah, Shaynie, Isabelle, and the team at Howells Solicitors. I cannot recommend them highly enough.

Throughout the sale of our home and the purchase of our new one, they were informative, professional, efficient, and approachable every step of the way. Their communication and support made the entire process much smoother and less stressful.

Thank you all, we are so grateful for everything you have done.

June 2, 2026
Unprompted review
Howells Solicitors logo

Reply from Howells Solicitors

Thank you for taking the time to share your experience. We’re pleased to hear that you were happy with the service provided.

Rated 5 out of 5 stars

Excellent service by Lucy Florence

We used Howells for our sale and purchase when we moved home and the service, communication and delivery were excellent all thanks to Lucy Florence. We were so well informed and kept up to date, her work was exceptional. Moving house in the past has been a stressful drawn out experience but with Howells it was a breeze - all thanks to Lucy! Thank you Lucy for getting us in so quickly and smoothly.

June 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look