Hoxton Lights Reviews 310

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Fast, efficient service. Managed to obtain really good deals with Hoxton. Really good variety of lighting options.

Rated 5 out of 5 stars

Hoxton Lights is a splendid company. The cheapest price available for the light I wanted. Very fast dispatch and convenient delivery by DPD courier with a one hour text message time slot. Item was we... See more

Rated 5 out of 5 stars

We were very impressed by the choice of fittings and service from Hoxton lights. The delivery was very efficient and everything came very carefully packaged. I was also kept informed about split deli... See more

Rated 5 out of 5 stars

We have made purchases from Hoxton Lights twice now. On both occasions we have found them to have been helpful with queries, prices have been extremely competitive and the orders have been dispatched... See more

Company details

  1. Lighting Store

Information provided by various external sources

Hoxton Lights is the home of industrial and mid century styled lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

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Rated 3 out of 5 stars

Service overall would have been 5 star…

Service overall would have been 5 star but I ordered an incorrect item based on the website displaying the wrong information. A quick replacement and refund was given for my original order but I still had to pay return postage when Hoxton were at fault.

December 16, 2019
Unprompted review
Hoxton Lights logo

Reply from Hoxton Lights

Dear Donna, Thank you for your feedback. As explained to you previously the fitting for which you purchased a part comes in two sizes. The part you originally ordered was the wrong size. It's an easy mistake to make however our products are correctly described on the website. When its our fault we always pay for the return carriage. We helped you to resolve the situation quickly and i hope your light fitting is looking great.

Rated 3 out of 5 stars

Very helpful team especially in email…

Very helpful team especially in email replies. However, I asked for fittings to be delivered by Friday am and specifically went for somethig in stock. Unfortunately they arrived at 5pm, after the electricians had left.

December 9, 2019
Unprompted review
Hoxton Lights logo

Reply from Hoxton Lights

Dear Mr Wyer, Thank you for your feedback. We’re sorry your light fitting did not reach you prior to mid day as requested on this occasion.

Rated 2 out of 5 stars

Expensive and poorly designed

Expensive and poorly designed. Glass bowl awkward to fit with the fear of dropping the whole assembly.

December 9, 2019
Unprompted review
Hoxton Lights logo

Reply from Hoxton Lights

Dear Christine, Thank you for your feed back. We’re sorry to hear you were disappointed with your light fittings. We will contact you for further detail.

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