Herbert R Thomas Reviews 22

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We recently completed a sale and purchase with HRT and we can’t fault the service we received. They were extremely professional, friendly and honest throughout. Our purchase process was very stressf... See more

Rated 5 out of 5 stars

I used HRT for a recent house purchase and the team were fantastic - from being really responsive when it came to putting in an offer to helping us with any queries or questions. Michele especially wa... See more

Rated 5 out of 5 stars

I purchased my current property through HRT Cowbridge. The sales progressor Michelle, was fantastic at keeping us informed of what was happening even though as the purchaser we weren’t strictly th... See more

Rated 1 out of 5 stars

What an unprofessional company. Their lettings department are a disgrace, very vague and no idea what’s going on regarding current information on the properties on their books. Fortunately I was a... See more

Company details

Written by the company

HRT Estate and letting agents are the leading selling and rental agents in South Wales. Herbert R Thomas estate agents are chartered surveyors with a wealth of knowledge to also provide specialist advice and professional services to the commercial and ...


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4.4

Excellent

TrustScore 4.5 out of 5

22 reviews

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Rated 1 out of 5 stars

Pathetic

Seemed nice people.
We placed an offer in on the house and encouraged a bidding war on a house that feel through before because buyers could not get a mortgage.
We were told we were next as we were second bidder if it fell through. Soon enough house falls through again and never even informed us. Pathetic, if possible avoid them.

July 8, 2022
Unprompted review
Rated 2 out of 5 stars

Expected Better

Letting - Unfortunately another estate agent which doesn't seem to value it's tenants, I expected better as this is a premium estate agent in the area. Property not as advertised and the house was filthy moving in. Customer service definitely needs work.

February 16, 2022
Unprompted review

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