We recently completed a sale and purchase with HRT and we can’t fault the service we received. They were extremely professional, friendly and honest throughout. Our purchase process was very stressf... See more
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I used HRT for a recent house purchase and the team were fantastic - from being really responsive when it came to putting in an offer to helping us with any queries or questions. Michele especially wa... See more
I purchased my current property through HRT Cowbridge. The sales progressor Michelle, was fantastic at keeping us informed of what was happening even though as the purchaser we weren’t strictly th... See more
What an unprofessional company. Their lettings department are a disgrace, very vague and no idea what’s going on regarding current information on the properties on their books. Fortunately I was a... See more
Company details
Written by the company
HRT Estate and letting agents are the leading selling and rental agents in South Wales. Herbert R Thomas estate agents are chartered surveyors with a wealth of knowledge to also provide specialist advice and professional services to the commercial and ...
Contact info
59 High Street, CF71 7YL, C, United Kingdom
- 01446772911
- property@hrt.uk.com
- www.hrt.uk.com
Replied to 100% of negative reviews
Typically replies within 24 hours
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Pathetic
Seemed nice people.
We placed an offer in on the house and encouraged a bidding war on a house that feel through before because buyers could not get a mortgage.
We were told we were next as we were second bidder if it fell through. Soon enough house falls through again and never even informed us. Pathetic, if possible avoid them.
Expected Better
Letting - Unfortunately another estate agent which doesn't seem to value it's tenants, I expected better as this is a premium estate agent in the area. Property not as advertised and the house was filthy moving in. Customer service definitely needs work.
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