Hrvatski Telekom Reviews 

I’ve been a loyal T-Mobile customer for over 4 years, and while their services are fine when everything works, their technical support is a complete disaster.

There’s no proper communication channel—everything is dominated by useless chatbots and automated call systems. Talking to a real person is nearly impossible. Even finding the technical support email is a challenge, as it’s hidden from users. When you do manage to send an email, don’t expect a helpful or timely response. My first attempt took over 15 calendar days just to receive a generic reply asking for account details. After responding, I’m now stuck in an endless loop of waiting, with no resolution in sight.

Adding insult to injury, you’ll receive automated apology emails saying they can’t provide proper support and recommending faster resolutions through chat agents or Facebook Messenger—options that are equally frustrating and ineffective.

T-Mobile's hypocrisy is astounding. If you’re even a day late paying your bill, they’ll hound you with calls, reminders, and penalties on your next invoice. But when you need their help, you’re left praying for a miracle.

To anyone visiting Croatia: avoid T-Mobile at all costs. Their flashy commercials and appealing packages are nothing but a ploy to take your money. Their promises are empty, and their customer support is practically non-existent.

Impossible to get support - waiting time is unbelievable,
their app doesn't work and after a year it's not fixed,
they do not send pdf bills no matter how many times you contact them or visit one of branches.

I bought the SIM card from them because they had an offer online: double GB plus 20GB welcome. That was the only reason I purchased their SIM card. I even double checked with the agent that the offer is real and valid before I purchased it, and they confirmed it with me. The next day I purchased the SIM card and was going to activate it, but when I went to pay for the tariff the offer was not showing anymore. Because of that reason, I contacted their agent again to ask if the offer is still valid to which they were convincing me it is still valid and that I should go ahead and purchase the tariff. After I have purchased the tariff I had no double GB nor the 20 extra GB of welcome. I contacted the same agent again raising this issue, to which they replied that it takes a while and that if it is not completed until the next day i should contact them again. The next day nothing changed, I contacted them again and was on the chat with them for three hours, for them to try and convince me of the same thing again, only to tell me after 3 hours that that offer was no longer valid and there was nothing they could do. They lied the entire time and did not even apologise. After that I had to contact the refund support to which they took over 2 weeks to reply only to tell me they did nothing wrong and there is nothing they can do. So save your money and stay away.

I ordered home internet and after 2 months of calling their bad customer support with their excuses that there is a lot of work in my area and that it will be done next week i gave up and chose a different internet provider. Dont lose you time with this provider even if it has or puts good price offers its just not worth if you're not even getting any service.

As the title implies, we have been without internet for over two weeks at the time of writing this. We recently got their fibre optic internet services which was a pain to begin with. We signed their agreement to switch to them as our ISP in early June, after which it took two weeks for the first crew to arrive which set up the cable, and then it took another week for a second crew to come out to set up the router, but they determined there was a break in the signal at around 200m from the endpoint (our home). They said they couldn’t do anything as this wasn’t their part of the job and the first crew would have to come out again. We were told it would be next week but soon a month had passed, and then another half a month before they finally came again to fix the issue, and then again we had to wait for the second crew to come set up the router. After that the internet worked fine for a month until the 3rd of October at which point around 11pm during a storm the WiFi went out. I figured it was due to the storm and went to sleep soon after that, but the following day when I saw it was still out I tried resetting the router, physically unplugging the router from the electric socket which still didn’t fix the issue. The fault was reported the same day and the next week (as this was a Friday) a technician came out and concluded there was a break in the signal at 928m in the line. He said someone would come fix it within a week, and now it has been a week and a half going onto two. Their support channels are god awful, we’ve contacted them and all you get is an automated message saying “is this your contact info? If you do not respond soon all messages will be deleted and the report will be dismissed.” I doubt they’d send such a brazen automated response to their business customers, but at least they know how to treat their regular customers right. God awful company that absolutely doesn’t respect your time, but they sure do love sending you bills (they sent us a few euro bill for the last two days in August which is when we first got the service) for menial things that aren’t even a drop in a bucket not even a palm for them. Strongly advise against using their services.

You pay for 100mb you get 2.6-10mb .
If you call you'll get diverted to a chat bot .
Live agents doesn't answer after 50mins waiting .nobody answer at all .
AVOID AT ALL COST . just a SCAM COMPANY. And they keep calling you and offer things even if you don't want but when you need them ..you can just go FK yourself.
DNO DNA

Purchased a 3 months internet esim card. They deactivated the card and would not reactivate it / resend me another esim via IOS App customer support.
They told me to call them on their number...

Me explaining the issue to them via a phone call would cost me at least double of what i have paid the card.

During our travel in Croatia we bought 2 eSim with unlimited data traffic, the cost was very cheap, eur 10 for both eSim - validity 10 days. Very good connection, easy to use, no problem at all. Thank you and see you soon!

I experienced a sim Simpa XXL (summer 2024 offer):
- Bad connection (very bad! usually 1,5- Mbps in download in the morning; a postal card is faster)
- Useless support (useless and kind at first level, useless and mean when you talk with someone in the administration department)
- App & procedures complicated, time consuming, sometimes malfunctioning
- Tricky communication (they suggest to top up money to renew the offer, but when you do it you discover that you can't renew the simpa xxl offer, you are just buying GB at an UNBELIEVABLY HUGE PRICE). The only way to "renew the offer" is to buy a new SIM (they tell this only when you talk with the support)

I have been a customer of Hrvatski Telekom since June 2024, and my experience has been nothing short of a nightmare. Despite their promises of reliable internet service, I have faced persistent outages and received extremely poor support from their team. Here are the details of my experience:

1. Repeated Service Outages:

June 29, 2024: My internet service stopped working completely.
June 29 - July 1, 2024: Despite multiple follow-ups, no resolution was provided. I was informed by Augustin that the issue would be resolved by July 1, but that did not happen.
July 2, 2024: I filed a formal complaint, demanding resolution due to the critical impact on my professional responsibilities. I even involved my legal advisor, Damian Leszchowich.
July 3, 2024: Still no resolution, and the support team continued to provide non-specific updates.
July 4, 2024: The issue was finally resolved after four days without internet, which is 15% of the time since I subscribed.
July 8, 2024: The internet service went down again, with no clear answer regarding when the issue would be resolved.
2. Unhelpful and Rude Support:

Sanja P.: Provided vague responses and repeatedly asked for patience without giving concrete information.
Marin: Failed to confirm specific actions taken by technicians and provided non-specific updates.
Valnea: Informed me that I do not have the right to terminate my contract without incurring a fee, despite the ongoing issues and lack of reliable service.
3. Inadequate Handling and Communication:

The support team has been unresponsive and unhelpful throughout this ordeal, with the exception of Augustin, who genuinely tried to help but was limited by the overall incompetence of the company.
The lack of transparency, poor communication, and inability to provide timely resolutions have made this experience incredibly frustrating.
4. Impact on Professional Life:

Due to the continuous outages, I received warnings from my workplace because I could not perform my job duties. This has significantly impacted my professional responsibilities and caused unnecessary stress.
Call to Action:

If you are considering using Hrvatski Telekom, I strongly advise against it. Their service is unreliable, and their support team is largely unhelpful and rude.
If any journalists are reading this review, please feel free to contact me for more details about this case. I have all the communications documented, and I am willing to share them through my lawyer to highlight the incompetence and poor service provided by Hrvatski Telekom.
Conclusion:
Avoid Hrvatski Telekom at all costs. Their inability to provide a reliable service and their incompetent support team make them a poor choice for anyone looking for internet and TV services.

Horrible support, their flat internet for a day option is more time unavailable for activation than it is available. They admit their "mistakes" and bad service over and over again, but they always immediately refuse to give some sort of compensation, even if it's something worth 1 cent. Textbook Distopian Corporation.

Ht ili t mobile = smeće od kompanije, neprofesionalnost i prevaranti tako se najbolje može opisati.
Be aware of this company. Complaints not acceptable. They are always right.

Hello I am Croatian but writing this review for my international friends.

I got my MAX2 5G internet here and its legally declared as fixed internet which means its not mobile internet. Even though 4G and 5G are usually mobile internets. They tried to cheat on me when i wanted them to cancel my 2 year contract.

Saying that my internet speed measurements are invalid because its mobile internet. You wont even get 200/100 download & upload, you get 20 upload which is the same I get on basic internet package DSL on any provider!!

After sending my complaint i had to send it again to their main department (2nd stage of process) so called Committee

After they rejected me and wasted my time I sent complaint to HAKOM and after 3 months of wait they decided in my favour. Contract was canceled for free but HT (hrvatski telekom) kept sending 3rd party company with who they shared my contact information without notice. My phone number and email was spammed by those frauds asking for money or else they will start enforcement proceedings on me.. Because i didnt pay bills for internet I didnt use and was active just because HT’s committee did wrong decision.

It was never my fault complaint took months to finalize, it should have been accepted way earlier but they are thieves looking for every euro.

I wrote then new complaint for them trying to charge me for ongoing bills (120€) that accumulated over time for internet package that shouldnt have existed for months if they were little competent.

It was surprisingly accepted after week and i didnt have to chase them to HAKOM again.

GUESS WHAT?? ITS STILL NOT OVER!

They wouldnt let me return their router because my internet was still “active” in their system. After it finally wasnt I instantly gave them their equipment back

After returning router to HT place in my city I got a phone call from their employee (the one responsible for picking up equipment which is router) asking me if i returned or he is gonna pick it up from my house, i said i returned and he asks if i got confirmation (he was smiling and telling me i need to have confirmation or i will have to pay)

later i get new bill of 200€ saying i was holding their router and didnt return in given time😂🤣

I had to go to local HT building in my city to ask for confirmation paper because they didnt even provide one in the first place.

But they do know this and thats why they sent that employee to call me and try to trick me into giving them money because they miserably failed multiple times to gain money they dont deserve.

They are monopolizing company and just looking to steal every cent they can (even if they have no rights to) and dont care slightly for anyone

Dont let them cheat you and fight until the end

Hrvatski Telekom – Internet Speeds
Despite their bragging about investments aimed at providing better internet connection speeds to their customers, Hrvatski Telekom fail to mention that they have invented a new system which seems to ensure that customers will pay extra for the faster service. They now appear to grant home customers the first 200 Gb in a month at higher speeds (20/30 Mbps) after which the speed drops to a pathetic 2/3 Mbps. They then offer customers a further 100 Gb at the faster speed at extra cost. I used the 200 Gb allocation in about two weeks this month, accepted the charge for the extra 100 Gb, but this was used up in a few days, then the speed again reverted back to 2/3 Mbps. In August last year I signed a contract agreeing to have fibre-optic cabling to improve my internet speed “at no extra cost” but this has still not happened. This will not help, however, as it will simply enable users to reach the 200 Gb threshold more quickly, and then they will be looking for you to pay the top-up fee.
I have used Hrvatski Telekom as my ISP for over 20 years and have been generally happy with the service and the internet speed, but this ploy to earn extra euros for providing only average internet speeds is disgusting.
I am, of course, tempted to change to another ISP (A1, Telemach) but my reading of some of their customer reviews has put me off entertaining this possibility.
I rarely write reviews but was moved to do so by my recent negative experience with Hrvatski Telekom.
Martin Godfrey
Englishman
Poreč
Istria

Beyond disgraceful! It's been 7 days after bills being paid and I am still unable to use my phone. I been speaking for to three agents - neither of them unable to resolve the situation in the period of 7 days.

I advise all foreign citizens who are coming or visiting Croatia to take a voucher card or some other option, but to strictly avoid Hrvatski Telekom, because it is the worst company that does not treat you like a customer, they only wants your money. The service is below average, and their employees are not well educated!

Ripoffs and thieves. Extort illegal charges out of the customers. They do it under protection of Croatian government.

The coverage on my mobile plan has been intermittent, and I had a question about the best options for topping up my plan.

First thing was that I had to wait 90 minutes to be served, and there was no place to sit - or rather then places to sit were taken up by pensioners permanently.

When it came to my turn, the advice was confusing. When I questioned it, I was shouted at.

I asked to see the manager. He too shouted at me, and shamed a young lady in the office who was in training - to be honest, this young lady was the only person who was polite.

I told the manager my experience with the slight unreliatbility of service. His reply - "No. YOu are mistaken. We are the best."

I suppose with that attitude, Hrvatski Telekom will soon start to lose customers. I for one am not staying - it will be inconvenient to change movbile numbers, and there is no way I am staying with this level of service.

I've never really written a "bad" review about anything, but I feel frustrated.
This company made me lose a bunch of options and the money I had paid for them because they called me, told me I qualified for an "upgrade" by switching to subscription, I mentioned I didn't need anything other than what I had, never confirmed my consent for this "upgrade" and when I tried to recover what I had, I just lost everything because I cancelled the subscription since I don't want something more expensive, but I won't receive my previous options unless I pay for them again, even if I hadn't used them up.
I don't understand why "confirming consent" is only a formality.

I always have problems with their app, Internet works very badly, also had terrible service outside of Croatia (still EU)... changing companies ASAP as soon as possible.
They have some really good CS agents, and I've had good experiences with them, but others aren't really empathetic at all. I hope they address these issues someday so other users can be more satisfied.

In all of Europe there will be no company with such a worse Customer Service! I bought for 2 weeks (!)a touristic ticket. It did not function and are still waiting for an answer! NEVER AGAIN!! Go to A1 in croatie