Got help with from Madison and she was really honest and helpful , helped save and get the right choice. I will definitely recommend.
Location
Switch location28 Mayfair Houses, Hollins Walk, RG21 7JY Basingstoke, Basingstoke, GB
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See what reviewers are saying
Wasn't overly impressed. Wanted to buy a ladies watch for around £50 expandable type waterproof and apparently these type of watches are 'much more expensive'. Felt like she wasn't interested in servi... See more
Company replied
Served by a very nice young man called Sourabh. I bought a pair of earrings for myself. He was very polite and extremely helpful, offering me cleaning products, insurance and a voucher for a discount... See more
Purchased two bracelets and enquired about an amethyst ring. Aaron was very helpful and offered options for a presentation box as the bracelets were a gift. Was also very helpful and took time to let... See more
Company details
About H.Samuel - Basingstoke
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
28 Mayfair Houses, Hollins Walk, RG21 7JY, Basingstoke, Basingstoke, United Kingdom
- 01256472158
3.3
Average
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Quick collection of item
When I collected my item from shop, the assistant was very helpful. He assisted me with helping on the item, which I purchased and I left the shop very satisfied.
May 11, 2021
Watch battery replacement.
Quick service, young man polite friendly & said how long it would take.Thanks.
May 4, 2021
The advisor Emanuel was very polite…
The advisor Emanuel was very polite helpful and explained the item and answered any questions. Nothing was too much trouble
May 4, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfortunately the battery was flat so…
Unfortunately the battery was flat so got all the way home to discover this has to return the next day to get it changed.
May 4, 2021
Reply from H.Samuel - Basingstoke
Hello There, OH NO! Thank you for bring this to our attention! I am so sorry that the watch you purchased, the battery had died as you got home, and had to be taken back to get this replaced! I hope that the store was able to resolve this for you, and if you would like to discuss this please contact us on 0800 458 1065, option 3 and quote 01665539, and we will be more than happy to help you. Regards Luke
Staff was friendly and helpful
May 4, 2021
Long time to wait for collection
Hi.
No one is dedicated for collection services on this branch.You need to wait till some one finish with other in store customers then you will have your turn.Actually,no benefit from ordering online as you will stay any way in the queue and wait for long time.
May 4, 2021
Reply from H.Samuel - Basingstoke
Hello there, OH NO! Thank you for bring this to our attention. I am so sorry that you are not happy having to wait at store to collect your order. At the moment, we are still following government guidelines and only allowed to have so many in a store at 1 time. Which may lead to a small queue out the store, so I do apologise for this. I am glad you now have your order safely, and thank you for the feedback. Regards Luke
Great Service
Well done Basingstoke! Friendly, efficient, professional staff! Thank you for my watch!
May 4, 2021
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