I saw Jemma in store today who was fabulous. Made me feel really comfortable, gave great advice and made me feel comfortable to choose which jeweller I would use.
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See what reviewers are saying
I've been a customer for many years without any problems. In October I had an issue with a ring I'd bought 14 months ago. The Chester store were able to sort the problem very quickly. I am very happy... See more
Company replied
I purchased a watch from my local Midlands H Samuel a few months ago. They had to adjust the bracelet by taking a link out so that it would fit well. On a recent day trip to Chester, the bracelet lo... See more
Company replied
We bought our weddings ring in white cold. Hubby's ring was craked 1 week after the wedding and mine lost its colour. We contacted the shop, they changed my husbands ring and cleaned mine, but after 3... See more
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Company details
About H.Samuel - Chester
Written by the company
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Contact info
1-3 Eastgate Street, CH1 1LG, Chester, Chester, United Kingdom
- 01244408950
4.5
Excellent
54 reviews
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Very friendly and helpful assistant
Very friendly and helpful assistant. The ring we chose was not in the size but ordered and was delivered very quick. Cannot fault the service we received, delighted customers.
Many thanks.
May 25, 2021
Always a warm welcome and great service
May 25, 2021
Helpful staff
After being disappointed that my Casio watch could not be repaired the staff helped me with my new choice 👍
May 25, 2021
Great service
Really helpful and thoughtful service when purchasing a special birthday gift for my daughter.
May 22, 2021
Ring
Bought a ring for boyfriend as he wanted an engagement ring. Had to order it and it came in the post. Wrong size was ordered.
May 21, 2021
Staff very helpful.
The staff are so lovely in Chester branch. Very helpful & got time for you. Customer service is no existent in most shops nowhere day but H Samuel Chester they are brilliant.
A diamond had fallen out of my eternity ring for the second time & the staff couldn't apologise enough & exchanged the ring for a different ring no problem at all. Thank you so much
May 18, 2021
All the staff we saw have been great
All the staff we saw have been great. Very patient and polite especially climbing in and out of the display to find the ring. Eventually we picked it up after several delays and wedding postponed because of covid x
May 18, 2021
After HS changed the battery in my…
After HS changed the battery in my watch, the back of the watch fell off after a few days. I took it back and the back was put back again satisfactorily so far, but the saleswoman said 'The back is very loose you know' as if it wasn't their fault, whereas I had never before had such a problem. So I wonder just what happened and what will happen when the battery neeeds changing again
May 13, 2021
Three colour gold earrings
I bought a lovely pair of stud earrings which will be worn at my daughters wedding, they are perfect for the occasion 5*.
May 13, 2021
Excellent service
Excellent service, all the staff were very polite and took their time with you despite them being very busy. I haven't shopped in H Samuel for a long time but will definitely go back, thank you.
May 11, 2021
Really patient and helpful.
May 11, 2021
My husband's wedding ring had gone roo…
My husband's wedding ring had gone too small so we went to H Samuel to buy a new one. We chose the same shop as we did 36 years ago. We paid it was sent by Royal Mail and delivered as promised. Really happy with the efficiency of the store staff
Thank you
May 4, 2021
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